it's a weird kind of question to answer because at the end of the day, it's made me who i am. it's made me a better person. the president sends a message to businesses. how is that going to fly i'm shepard smith, this is the news on cnbc the fast grants full approval of the pfizer shot. now the president says, businesses make it mandatory. eight days left to get americans and allies out of afghanistan. need more time the taliban says no chance their new threat of consequences. >> what has been done in 20

years was wiped in 20 days. >> a photographer shares her story. >> it gives me a lot of guilt. they became part of my family that i had to leave behind. historic flooding in middle tennessee. >> almost biblical proportion. >> towns destroyed, more than 20 people dead, dozens still missing. we're live on the ground. governor cuomo goes down fighting cnbc investigates, vanishing crypto-cash. and bug directive. if you see it, stomp to kill >> announcer: live from cnbc, the facts. the truth. "the news with shepard smith." good evening president biden is leaning into the fda's full approval of pfizer's covid vaccine, and now he's pressuring all businesses in america -- make it mandatory. >> this is critical progress, but we need to move faster if you're a business leader,

nonprofit leader, state or local leader who has been waiting fo full fda approval to require vac nation, i call you on to it. >> the time has come pfizer is the first covid shot to move past emergency use status in the united united states this approval applies only to people 16 and older. already there's action following the fda's announcement, the pentagon announced it will mandate covid shots for all 1.4 million active-duty military members new york city's public school system, 9 largest in the country just announced teachers, custodians, staff, everybody must have at least one shot by late next month. the move affects about 148,000 city employees this announcement comes as the delta variant continue to say drive a deadly surge, one that's overwhelming more hospitals and pushing cases to levels not seen since february johns hopkins reports we're now

averaging roughly 147,000 new infections every day for context on fourth of july weekend cases hovered an just 12,000 there is good news, though, in that the pace of the vaccinations is picking up about 170 million americans now fully vaccinated more than half of them receive pfizer shots in a moment we'll hear from dr. jha. meg tirrell first. meg, will this have a meaningful difference for people who've held off in getting vaccinated so far? >> that is the key question, shep there's about 87 million americans eligible for the vaccine who haven't gotten the shot a recent kaiser family foundation poll suggests about a third of them were waiting for full fda approval before getting vaccinated president biden speaking directly to those folks in remarks today, saying, quote, the moment you've been waiting for is here. as you mentioned, businesses and state and local leaders already responding

united airlines moved up their deadline to september 27th in states like texas, where governor greg abbott had banned mandates for vaccines cleared under emergency use authorization, full approval may change the game. the trx texas tribune report the san antonio school district is moving forward with a plan to require vaccinations for teachers and staff the the approval also raises questions for access for kids under 12 though full approval gives doctors with more discretion, the american academy of pediatrics cautioned today it doesn't recommend physicians give the vaccines to kids 11 and under until clinical trials are completed for them, as they may need lower doses the cdc warned there could be sanction fog such so-called off-label use. booster shots will also need to go through the fda process, shep >> meg, what about full approval for moderna and johnson & johnson's vaccines

when might we get those? >> moderna will likely be up first. they said a few weeks ago they submitted their application for full approval next month one other thing that comes with the fda's move is brand names. pfizer as vaccine is now called comernity, and moderna may take the name it's using in europe, which is spikevax. full approval also allows companies to start advertising directly to consumers. as of now, pfizer says it ha no plans for advertising at this date dr. jha, it's already but do you think this will convince enough people to get vaccinated. to really impact the way delta's spreading? >> shep, first of all, thanks

for having me back i think it will make a big difference there are some individuals waiting for this full approval for them i think it will help, but i think there's a lot of companies, as you said, and the pentagon, a lot of states and cities moving towards mandates so i think all of this will be a big step forward. >> a big step, but for governments, it sounds like, and big businesses, that's where the big numbers could change -- have a job, get a shot. don't get a shot, you don't have a job. that, it sounds like, is the real idea here. >> yeah. look, first and foremost we have vaccine mandates for all sorts of things, measles, other vaccines, this is not some crazy idea to do a mandate the second part is, you know, when you look at the unvaccinated, about two thirds of them saying they would get the vaccine if there was a mandate, so i think you'll see a lot of those people jump off the fence and start getting vaccinated. >> kids, though, you know, we were hoping it would be 12 and up

we got 16 and up what is the rub there? >> yeah, the best data and the six-plus months of follow-up data is in the 16 and older. 12 to 15, we obviously have emergency use authorization, but don't have the full follow up. the fda is being careful about this, i think that's fine, but at this point, the big next thing is emergency use for kids under 12 my hope is that's coming in the next few weeks, maybe the next month. >> deaths are up more than 1,000 a day, doc how much worse do you sense this wave could get, or are we close to peaking >> i hope we're close to peaking, shep. this is an enormous amount of suffering that the american people are going through 140, 150,000 infections a day, 1,000 deaths a day i think we'll see deaths climb higher in the next couple weeks, but i'm hoping the outbreaks states like florida, and

louisiana, are after their peak and they may be coming down. >> let's hope so. the race to evacuate americans, allies, refugees from afghanistan is ramping up dramatically now new today, the united states military confirms, it has deployed helicopters and troops into kabul on rescue missions to get stranded americans to the airport. u.s. military and coalition planes airlifted nearly 11,000 people from that airport in kabul in just 12 hours today, according to the white house a total of roughly 48,000 people have now been evacuated in just more than a week we're but eight days away from president biden's deadline to fully withdraw from afghanistan, and now an extraordinary word from 9 taliban a warning there will be consequences if u.s. troops stay past that date losing, it seems, has consequences today the white house pushed back on all of the taliban threat. >> we are engaging with the

taliban, consulting with the taliban on every aspect of what is happening in kabul right now. ultimately it will be the president's decision how this proceeds, no one else's. we believe we have time between now and the 31st to get out any american who wants to get out. they also have to get out close to 5,000 troops. the state department estimates there are still several thousand americans in afghanistan who want to get out, but as for hard numbers, they don't exit courtney kube covers the pentagon and had a lot of important questions today. they're pushing the limits to get evacuees out, but they don't know how many there are. >> yeah, that's right. we don't have a good number of americans or afghans or potential what they call third-country nationals that the u.s. may have to take out on an

vaf situation flight or facilitate on getting them out where the situation stands right now is, the u.s. military, as you mentioned, has now gone out on at least two occasions to rescue americans who are stuck in kabul they have sent out helicopters to pick them up. it was a short distance away, and they brought them safely to kabul airport. there are likely other times that u.s. troops have gone out into the city and gotten people and brought them back. we just don't have the details one of main reasons this is evolving, shep, is there's been these enormous crowds gathering around the gates while the majority are likely evacuees trying to get on these flights, the military is concerned there could be other elements mixed into the crowd, namely isis or potential al qaeda fighters they are very concerned about the possibility of a suicide bomber, or someone trying to attack, whether it's the crowd there at the gate or attack some of the americans and afghans trying to get through and get to the gates. that's led to this, it's not safe for some americans to go to

the gate, which has led to these helicopter rescues it also opens this larger possibility of we've been talking about the dangerous security situation that exists there and the very, very difficult logistical situation since we don't know how many people are still left to go taken out of the country, shep the big question is, will president biden extend the august 31st deadline so more people can be taken out, they can extend this evacuation effort as of now, officials i'm talking to do not think he will do that, but it's a policy decision for president biden to make. let's turn to ronald newman, he was the ambassador to afghanistan under president bush the taliban warning don't go past august 31st the white house saying we'll go past august 31st if we need to

are w we beholden to the taliba at this point? does losing have consequences that great >> losing has lots of consequences and we are losing, or have lost they could launch a few rockets. on the other hand, they want aid, they want long-term relations. i think it's a reasonable bet to face them down what i worry about, frankly is the administration has an enormous obligation not just to americans, but in addition, to the afghans who fought with us and all these people under the special immigrant visa we could have had them out a long time ago if he hadn't had a complicated bureaucratic process that takes years sometimes now we're trying to evacuate them if we pull americans out before we get out all those siv applicants, especially the ones already in kabul trying to get out, and we leave them behind,

that is going to be a national shame of the first order, and if one of them gets killed, that blood will be on president biden's hands. >> there's so many things to unpack, but you say staring down the taliban is one thing everybody in the fighter ranks doesn't report to taliban central. i mean, what happens when one rogue guy from some other tribe comes in, kidnappings a couple americans and we're in an international incident about which we have no control. >> that could happen that could happen before the 31st, too, not necessarily related to staying afterwards. if you're in the middle of a high-risk operation, which this is, which the president has acknowledged, you don't get to operate a high-risk operation on the basis of zero risk. >> the president has been insisting this chaos we're seeing was inevitable. do you agree >> no, not at all. there were staged ways to do this

a decision to leave is one thing. the execution of the decision, terrible there was no planning. he claimed he would support the afghan military. there was no planning for that before his decision. we did a great deal to undercut afghan morale. afghan governance also undercut morale, but we have a major responsibility for the collapse in morale. we keep talking about afghans not fighting they've been fighting for years, losing thousands of people, dead and wounded. only after this decision, and i would say tied in with the long process did we cut the morale out from under them. >> ambassador, ronald newman, thank you. appreciate it. the president to speak on this matter and others tomorrow at noon eastern later on the news tonight, documenting the escape from kabul. a photographer who spent the last seven years there, shares

her images and stories as she leaves the place she called home devastation in middle tennessee, after record-breaking floods at least 21 people reported dead and dozens of people missing our reporter live on the ground tonight standing by with recovery efforts. and governor andrew cuomo, just hours away from leaving office in disgrace, but not before one final speech. what he chose to say on the way out the door ♪ smoo so you can focus on what matters most. whether it's ensuring food arrives as fresh as when it departs. being first on the scene, when every second counts. or teaching biology without a lab. we are the leader in 5g. #1 in customer satisfaction. and a partner who includes 5g in every plan, so you get it all.

without trade-offs. unconventional thinking. it's better for business. middle tennessee, after rain and flooding like nothing the locals had ever seen. at least 21 people now reported dead officials in the city of waverley, which was the hardest hit, say rescue teams are still

digging through debris, but emergency management reports they're mostly doing recovery efforts. among the dead, several children, including these 7-month-old twins. surviving family members tell the associated press the floodwaters swept the babies out of the their father's arms a historic 17 inches of rain fell in humphries county in less than 24 hours, shattering records. by more than three inches. priscilla thompson is in waverly tonight. what are you seeing? >> reporter: there's still so much devastation you can see the folks working to get items out of their house, but i want to widen the less and show you where that house used to stand it was right here when the floodwaters rushed in and pushed the house down the street. the owner saying there was a woman who stayed inside more than five hours waiting to be

rescued. thankfully emergency responders got to her by boat and get her out. for so many people here that was not the case more than 20 people who have now died as a result of this, officials say there are still dozens missing they expect around ten of those are no longer rescue efforts, but they are going to be recovery efforts we are expecting that that death toll could tick up you know, not only do we talk about the loss of life, which is very important, but also hundreds of homes and businesses have been destroyed. we're talking around somewhere around a ten-mile stretch here i want to play a bit of sound how officials are describing that take a listen. >> it's been a huge impact to this small community the town will wear these scars for many decades. >> our people need help. we're going to be overwhelmed for at least the next 30 days, at least, overwhelmed.

>> reporter: state and federal officials have been on the ground today surveying the damage, the governor filing for an official disaster declaration from the white house today offin >> priscilla, thank you. a tornado steps down in massachusetts today. the national weather service reports that parts of the reason could get 5 to 10 inch of rain before it's finally gone the storm caused a road to collapse in manchester, connecticut. flash flood warnings are still in place for 24 million people the downpour in new york, nearly two inches of rain in central park that is the most ever recorded in new york city in one hour, ever central park got 7 inch alone. the flooding made its way into the subways and gave the a train a shower it overran the fdr drive on manhattan's east side.

cars tried to pass and created a waterfall on the eastern parkway behind the brooklyn library part of that borough got 10 inches of rain. andrew cuomo stepping down tonight. cuomo stepping do just before midnight he was defiant in a farewell address today. the governor insisted the sexual harassment allegations against him are politicized, and he claims he was condemned without facts. governor cuomo slammed the new york attorney general's report which concluded he sexually harassed 11 women. including his own staffers >> the truth is ultimately always revealed. the attorney general's report was designed to be a political firecracker on an explosive topic, and it worked there was a political and media stampede. >> the lieutenant governor kathy hochul is set to be sworn in,

private ceremony, just after midnight. headwinds for president . head biden, and not just afghanistan. his approval rating hitting a new low. tonight the fresh polling that could have implications for the midterm elections. and want air conditions in the outdoor dining pod how about a tree the length restaurants are going to, and why some people have had enough smoo (struggling vehicle sounds)

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raising real concerns about safety and sanitation. rats and such? others are wondering, at what point is outdoor dining no longer outdoors? here's cnbc's kate rogers. >> the fireplace, the wines, so cozy. >> it looks and feel like it's inside. >> reporter: but it's not. at san francisco's wine society, there was one goal in mind when designing this outdoor dining structure. from fireplaces to chandeliers and fancy couches, it's all about bringing the indoor dining experience outdoors. >> let's make people cozy. sey. i wanted people to because if we wa wanted to make people stay outside, we wanted to make them as comfortable as possible four states in more than a destine major cities have either

extended or pushing to extend outdoor dining programs, but across the country, in new york city, some residents fear restaurants are going too far. >> what we have here is an unregulated mess in new york city these sheds have turned many neighbors into slums >> some have elaborate air conditioning systems some with trees poking through them >> you see rats coming out of sheds all the time >> reporter: so you can see two very different ends of the outdoor dining spectrum, but they continue to be important, and more restaurants are requiring vaccination for indoor dining. >> kate, thanks. jay-z and beyonce shining as the new faces of tiffany's and making history along the way. evacuees from afghanistan arriving in the u.s. and abroad, what they're facing and what they left behind plus, she photographed life in kabul for seven years

tonight she steps away from the lens to share her story. >> i had never an afghan man cry. leading up to what happened, you have no idea how many men cried in front of me i was covered from head to toe with it. it really hurt. then i started cosentyx. that was four years ago. how are you? see me. cosentyx works fast to give you clear skin that can last. real people with psoriasis look and feel better with cosentyx. don't use if you're allergic to cosentyx. before starting get checked for tuberculosis. an increased risk of infections - some serious- and the lowered ability to fight them may occur. tell your doctor about an infection or symptoms, or if you've had a vaccine or plan to. tell your doctor if your crohn's disease symptoms develop or worsen. serious allergic reactions may occur. i look and feel better. ask your dermatologist if cosentyx could help you move past the pain of psoriasis. ♪♪

♪♪ ♪♪ return to rugged. the all-new ruggedly redesigned 2022 nissan pathfinder. ♪♪ staying up half the night searching for savings on your prescriptions? just ask your cvs pharmacist. we search for savings for you, from coupons to lower cost options. plus earn up to $50 extrabucks rewards each year just for filling, at cvs pharmacy. what did you do with your money while you were holed up? it turns out some people invested it, and some for the first time a new cnbc next-gen survey shows

this about a quarter of americans who do invest started investing just this year or last. lots of new players at the table. kate rooney is here. where are they putting their money? >> hey, shep americans who made their first trade last year, or later, are turning to cryptocurrencies as one big entry point. new investors are twice as likely to own cryptocurrencies versus those who started investing before last year stocks are still number one, but there's a close place. about a quarter of those new investors now own cryptocurrencies, that's double the ownership for mutual funds and etf groups, and it's triple when it comes to real estate or bonds. they're also turning to new technology to place those trades new traders are more than three times more likely to use the average trade tore use their phones to invest they're twice as likely to turn

to social media versus your traditional financial adviser or a broker, and they're twice as likely to invest, because, quote, it feels like a game. about a third of investors who received government stimulus checks, put those checks into the markets. new investors were even more likely to do so. still, there is a gap, it comes to investing men and white americans tend to have more investment and financial accounts women and people of color. and about 55% of americans are still not investors. as to why, about half say they don't have enough money to invest a fifth say they don't know how, and about 15% say they are afraid to take on the risk shep >> the dogs need let out, kate thank you. [ laughter ] signs the housing market may be cooling that's what is topping cnbc's "on the money. sales of existing homes up 2% in july from the month before available homes for sale also up slightly last month. that took pressure off buyers.

a tight supply through the pandemic pushed price higher target bringing the magic of disney into 160 more of its stores by theend of the year the retailer tripling the number of disney shops in time for the holiday season target announced back in the springs it will be closing at least 60 stores this year. beyonce and jay-z in the new campaign for tiffany not only is the power couple turning heads, so is that yellow diamond is the tiffany time, 128 carats, said to be worth $30 million, beyonce becoming only the fourth woman to wear it and the first br black wroman t wear it. a socialite in the 1950s was first, and then breakfast at tiffany's, and then lady gaga. as part of 9 campaign tiffany is

planning to donate to historically black colleges and universities on wall street, the dow up 216, s&p up 38, nasdaq up 228. i'm shepard smith on cnbc. it's the bottom of the hour. time for the top of the news president biden's polling sinking fast steve kornacki with the specific reasons why. a cnbc investigation -- vanishing crypto-cash the stolen money, plus the popular exchange facing thousands of complaints. after a long, dangerous journey, some afghan evacuees begin to reach safety. the first wave of afghan refugees has arrived in the washington, d.c. area. the new temporary home in an expo center in northern virginia, but thousands are living in a tent city in

germany, waiting to find out where they will go here's matt bradley. >> reporter: i spoke to several of the evacuees here none of them came directly from kabul. they stopped at one other destination outside of europe before they came here. a lot of them were very angry with how they were treated, many of them were u.s. citizens they had some serious resentment about the place they're soon to call their main home. >> i slept like three nights on a garbage, just like homeless people, man. everybody was just slipping down i was with my kids among the garbage. there's like no space, no, no, no humanitarian help. >> reporter: but shep, by the time they get here, they are safe they have food, shelter, water, medical care, so there is a sense of relief even if they don't exactly know where they're going to be going next.

>> there's nothing more amazing than to watch evacuees come into this process, the smiles, the excitement they're tired, they're exhausted, but then when you see them, you're able to feed them, and then they're playing soccer. >> reporter: i want to tell you about a special moment on saturday an afghan woman went into labor on the flight to here at ramstein she was so close to giving birth they couldn't get her off the plane to the hospital. she gave birth in that c-17 transport plane on the tarmac. here at ram stein. i spoke with 28-year-old nurse capital erin bremer. she actually boarded the plane. >> she was understandably quite scared, and i didn't know if she spoke any english i was trying, you got this, mama and trying to assure her the team knew what they were doing.

that she had landed safely in germany. >> reporter: you can see some very real moments and despair, but also rare glimpses of beauty and humanity >> matt, thanks. photographs capture the impact of wars in ways video alone cannot, highlighting the emotional toll while preserving moments and people these photos were recently taken of afghanistan she's an iranian-canadian photojournalist who has lived and worked in kabul for search years. she has assignments for that "national geographic" and "new york times," allowed her to photograph people in a place in flux as the taliban reached the capital city, she was force to leave her home and escape to qatar.

that's where we caught up with her. >> i left on sunday august 15th, and as they were marching into the city, i received a call we need to leave. i'm a privileged person, i have a passport and it gives me a lot of guilt that i had to level these people that i love, who became my family sadly what was done in 20 years was wiped in 20 days it's heartbreaking, and the consequences will haunt afghans for many, many years i think more than the actual frames, it's the stories that have stayed with me. i went to juvenile rehabilitation center where they keep prisoners below the age of 18, and i was having interviews with two kids who were taliban

i kept asking, where do you see yourself in ten years from now the fact that they were incapable of imagining a future -- they said i will probably be dead that wasn't the only thing this one was only 14 that says so much about the society, and about what they have gone through. one thing that always amazed me about the afghans is how resill yernts they are and how -- i mean, loss is part of your daily human experience in afghanistan. you're losing all the time you're losing friends, you're losing relatives, you're losing money, land, territories, and then yet all these friends i have, the next day they're back at work. they put themselves back together, get on their feet and continue

however, that being said, the past six months, i had never seen an afghan man cry, and leading up to what happened on sunday in the past week, you have no idea how many men cried in front of me, out of despair i think even that resiliency has got its limits kiana, photojournalist she told us she's working constantly to help people she is cares about to get to safety, also planning trips around the globe to help resettle friends in their new communities once that is done, she hopes to return to afghanistan and continue her work. president biden is defending his decision to withdraw u.s. troops from afghanistan. he says he thinks americans will understand why he did it when it's all over >> my job is to make judgments no one else can or will make

i made them. i'm convinced i'm absolutely correct in not deciding to send more young women and men to a war for a war that is in fact no longer warranted. most americans do not approve of the handling of the situation, a new nbc news poll shows 25% approve while 60% disapprove steve kornacki is here how does this translate for an overall approval rating? >> it may be helping to bring it down let's show you the new nbc poll. biden's approval rating 50%, disapproval 48%. compare this to the last nbc poll back in april at the 100 day mark, the disapprove number is up five points. the approval is down if you look deeper inside the numbers, it's a story of deep polarization democrats overwhelmingly approving, republicans overwhelmingly not, but the big difference is this number here independents

that number in april was 60% so that's where the slippage has been >> a new big difference in covid, too i guess the polls are reflecting that >> against, we referenced that april poll the last time we checked biden's standing, this is what it looked like, in april almost 70% said they approved, now look at this. that number has fallen to 53%. the disapproval has risen to 44%. a dramatic change between those two numbers. again, that coincides obviously with the delta surge and the spike in cases we've seen >> steve kornacki on the numbers. thanks across american states are struggling to stay ahead of delta oregon was once a prime example of how strict safety measures can reduce the spread, but now the state's healthcare system is being pushed to a limit. a hospital in salem reports the icu unit is maxed out. similar in jackson, mississippi,

hospitalizations among kids are rising at a record rate. a local television station reports some kids there are so sick, doctors say they have them hooked up to ventilators in the atlanta area, more than 23,000 students and staff are in quarantine because of outbreaks there. school just opened a few weeks ago. in houston public schools welcomed back students to classrooms as covid cases in that area rise among children. nbc's morgan chesky is there >> reporter: shep, they are the biggest district in texas, the seventh largest in the entire nation today administrators say they have put their best foot forward with the return of hundreds of thousands of students with masks on, getting their temperatures

checked at the door before resuming in-person learns, something that everyone has found to be such an incredible commodity. we have seen this battle play out statewide. the texas governor greg abbott issuing the executive order that banned mask mandates, but the supreme court last week temporarily allows that, allows school districts to enact their own measures the superintendent told me he is confident, as of right now they have the practices in place to keep in-person learning a reality. >> i think the normalcy we want to see in our city, in our county, is dependent on ensuring that we do our part. our focus is to ensure our students, staff and community beyond our students and staff are safe. >> reporter: while there's certainly a lot of excitement about students going back to the classroom, there's a fair amount of caution as well just up the road in the city of conner, more than 1400 students are currently in quarantine or isolation after testing positive or showing symptoms. with the pfizer approval by the fda for its vaccine, i posed the

question -- would you consider following in the footsteps of new york city? to mandate that vaccine for all school staff he says he's certainly aware of that decision, but as of right now, that discussion is not ongoing here in texas. >> morgan, thanks. imagine your checking account, and you look at it, and there's nothing there. everything stolen by hackers it's a reality for all too many crypto investors tonight, a cnbc investigation of crypto theft, and what to be on the lookout for. plus ashli babbitt shot and killed as she and hundreds of others attacked the u.s. capitol on january 6. what capitol police have now concluded about the officer who pulled the trigger that day.

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capitol police have now cleared the officer they say

shot and killed a woman during the january 6 insurrection they determined the officer acted lawfully and consistently within his training. the officer shot ashli babbitt as the mob tried to break into the house chamber. capitol police concluded the actions of the officer in this case potentially saved members and state of from serious injury and possible death, from a large crowd of rioters who forced their way into the capitol and the house chamber where members and staff were steps away. the hacker who stole $600 million in cryptocurrency just got a thank you and a job offer from the company he hacked poly network said the thief, known as mr. white hat, has returned every dime of the stolen money

seems the company appreciates that he found a flaw in its systems. so much so that it offered a half million reward and a job as chief security adviser. most crypto investors have little recourse when hackers drain their accounts coinbase is the largest at itsr serv exchange in the u.s. customers across the country are taking aim at its customer service, saying it has left them hanging. with a cnbc investigation into their crypto-nightmare, here's eamon javers. here's eamon javers. >> >> reporter: they discovered crypto a few years ago tonya thought the boom would give their young family a financial way up so the florida couple started buying bitcoin and ethereum, using coinbase how did it go at first >> up to recently it was agreed. >> but earlier in the year, their account had shack. their invest that had grown to

some $168,000 was essentially wiped out, going down to $587. >> i see a ton o >> i get onto my computer and see a ton of security alerts, password changes and everything. i signed onto the crypto and said, it's gone. >> reporter: to their astonishment they couldn't get anyone on the phone from coinbase more than 11,000 complaints since 2016, mostly related to customer service have been filed with the federal trade commission and consumer consume financial protection bureau. and the better business bureau says coinbase has not responded to a pattern of complaints customers have difficulty reaching the company. >> this not only was our future, this was my kids' future. >> you wrote them saying you $ lost $170,000, and they didn't call you back?

>> no. they still haven't the >> reporter: hackers redirect texts and respond as i they're the victim giving them access to the crypto accounts. tanya's last commune ways was when they gave her back her access to account after she was locked out for a month. >> former coinbase part-time customer service employees, says the company's customers needed reassurance in taking the plunge into crypto. >> they need that touch of somebody being there while they're going through this complex transaction. rose worked at coinbase from 2014 to 2016, said the company was phasing out live chat. >> the decision to do that was disastrous, because the time that it took to respond back to e-mails took a lot longer than it would for a live chat >> unfortunately most people who contact me would tell you it's poor customer service. >> david silver, an attorney who

specializes in cryptocurrency cases represents them. while the company talked about its earnings, it repeatedly declined to sit down for an interview on customer service, instead, sending a statement saying in part, we grew from 43-plus million users at the end of 2020 to 68 million registered users s through all of this growth, some of our customers unfortunately experienced challenges and delays reaching our support team the company would not disclose the number of accounts that have been taken over. but a spokesperson said only a small number, less than 0.1%, have been impacted by account takeovers. law enforcement officials are seeing crypto account takeovers across the country we were told these crimes are different in one important way. >> one of the difficult things about cryptocurrency

transactions is that they're irreversible at that point when the attacker withdraws those funds from the exchange, that's not a transaction you can take back. >> reporter: how big of a problem is that, the crypto-exchange accounts being completely deleted. >> it's a huge impact on the victims, which is incredibly difficult for them, something we're always look to go help out with >> shep, a coinbase spokesperson said it eliminated live chat to avoid long wait times. as we continued to ask questions, the spokesperson said coinbase will roll out phoneplus support for account takeovers this month, plus liv chat support later this year as for the family, they reached out be e-mail a few days ago saying the company would not reimburse the couple, because the breach was due to a third st ba party and not coinbase's fault back to you. >> eamon, thanks. new video from nasa beamed in from mars crystal-clear images, what scientists hope they'll tell us about the red planet's history

plus kill on sight that's the directive from state officials about this new bug in town why this insect is so dangerous, and how it's super-strength allows it to cling onto just about anything welcome to allstate. ♪ ♪

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every single day, we're all getting a little bit better. you're in good hands with allstate. we're better cooks... better neighbors... hi. i've got this until you get back. better parents... and better friends. no! no! that's why comcast works around the clock constantly improving america's largest gig-speed broadband network. and just doubled the capacity here. how do things look on your end? -perfect! because we're building a better network every single day. getting a new look at mars from curiosity rover here it is

we're told the rover took this image while climbing a mountain five miles tall. it was taken july 3rd, they tell us nasa says that crater is about 20 miles away and normally you wouldn't be able to see that far, but since its winter, most of the particles in the atmosphere cleared out and there's a big mountain that one there about the size of a four-story building. nasa says from these formations scientists hope to be able to tell how mars lost water and became uninhabitable here on earth we got an alert on a certain insect. if you see one, kill it right now. that's from multiple state officials about the spotted lans it's an invasive thing that flie lachb lachb tern fly here it is it's an invasive thing that flies and calls, kills trees, and then the pop attracts was ups and create molt. it can destroy crops, and one

reason they're so dangerous, they can hang onto cars like a o stunt man. scientists say they can hold onto a vehicle going 60 miles per hour, lay eggs on the windshield or camping gear, and that's how they hop from states to state they've now been spotted in at least nine states. new york city's parks department says harming our city's wildlife is prohibited, but we're putting out a one-time call.one-time squish and dispose of this invasive pest. new jersey asking you to stomp it out delaware saying it's recommended to stop on -- and more midwest means -- you know, anyway, kill it, they urge get rid of it. professor gene kritzy, whkritzi

and tell us not to freak out. >> you don't necessarily have to feed out, but they feed on so many host plants so many host as they age, these change host plants during the course of their development. they are primarily a pest of -- the invasive species of the tree of heaven. but they can infest, and what's concerning us is that they've been, they were first spotte in 2014 in pennsylvania and made that i way east and west they are just into how and all of a sudden we see a population in eastern indiana they have leapfrogged over ohio, which is really concerning >> you're a lover of bugs other

people don't like. even you say squished them right away. >> that's true they have the potential of damaging farm income in each state it's found on. >> this stick on everything even at 65 miles per hour thing, i have never heard of anything like that. >> these are experts at hanging on and transporting. the big problem here is they came over from asia. they're found in china, korea, japan, vietnam, and none of their natural enemies are here so they have come here to the land of plenty in america. they have got unlimited food supplies, and it's a real concern. >> telling people to step on them doesn't sound like a big sort of strategy. >> it's the adults you want to step on. what's important is if people could recognize the egg masses and scrape them off windshields or siding. they like to lay their eggs on smooth surfaces. if you put the eggs in 70% rubbing alcohol or hand sanitizer that will kill a lot

more than just stepping on it. what you do you call it again? >> the spotted lantern fly. >> kill it if you see it professor, thank you 45 seconds in a race to the finish president biden is set to speak tomorrow at noon on the crisis in afghanistan after a virtual meeting with g-7 leaders taliban warning there will be consequences fda grants full approve, the president urging u.s. business to say require vaccination severe flooding has killed at least 21 people in middle tennessee. including two 7 month old twins. now you know the news of thi monday, august 23rd, 2021. i'm shepard smith. great to be back from vacation see you back here tomorrow night on cnbc. ing means we see things differently, so you can focus on what matters most. whether it's ensuring food arrives as fresh as when it departs. being first on the scene, when every second counts.

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♪ ♪ introducing the first ever at4 lineup. premium and capable. that's professional grade from gmc. row my life away for just half a million dollars. i'ma empty the vault. - male narrator: it was the second-largest cash heist in us history, 17 million in unsecured bills, guarded by the very man intent on stealing it all, a trusted employee turned lovestruck superthief. - ♪ - kelly c.: it's easy to get somebody to do something if you know they're that infatuated with you. - narrator: but it was more cash than anyone knew what to do with. - john: it was, like, 2800 pounds of currency. - kelly: you can't bury it, you can't put it under your bed. - narrator: and then the heat was on. the heist became a murder plot.