>> i hear you bro. >> this department is about making this city a better place. if you really belief ve in what you're doing then you have nothing to hide. just listen. don't get angry. i'll come back when you're calm. >> this is a typical day for deputy medina. she works at the largest mental health institution in the united states. and all of her patients are inmates. >> have you ever been threatened? >> it's literally every day. >> no one wants a jail in their backyard, but the biggest one in the country happens to be in mine.

>> all of the different issues that we deal with would be looked upon by anybody as staggering. >> the los angeles county jail is ground zero for the nation's toughest custody challenges. run down and overcrowded facilities, the sky high number of gangs. >> this is the gang capital of the united states, if not the world. >> and an exploding mental health population. >> we are the de facto mental health system. >> now for the first time since a shocking scandal brought the sheriff's department under fire -- >> there are certain members of the sheriffs department who believe they're above the law. >> they're allowing one camera crew unprecedented access, ours. is your life in danger in here? >> yes. >> i love you, okay? >> it's heart wrenching sometimes to hear their stories. >> tonight i'm headed behind bars to discover what it takes to overhaul and run the country's largest jail system. >> the county jail is literally a beast.

you can feel the tension, and it can be bad. ♪ every day as dusk turns into night, bus after bus pulls into a nondescript downtown building to unload their passengers. inmates. we've been given unprecedented access to the largest jail system in the country, maybe even all of the free world, and

it's in my hometown of los angeles. over next ten days, we're going to try to unders how this massive system operates. o.j. simpson, robert downey jr., and serial killers like charles manson all have chain walked through these doors. but whether you're a vip offender or a petty thief, you enter l.a.'s custody system the same way. through the inmate reception center, or irc. >> you guys ready? let's run it. >> it's 6:00 p.m., and deputy teixeira's shift is just getting started. >> bend over, touch your toes. while you're down there, peel off your socks, turn it inside out slowly. three, two, one. place your hands on the lower window ledge. do not touch the glass. >> tonight he and his fellow deputies will search about 400 incoming inmates for drugs or weapons. >> all right. spread your feet a little for me. >> a lot of them, they've been through the system before, so they know what's up. >> your left shoulder on the wall. go. >> others, it's the first time

they've ever seen the inside of a jail. it can be overwhelming for them. we are the first people they're going to see on the worst day of their lives. >> last year alone, the irc had over 100,000 bookings. more than any other jail in the nation. and with arriving inmates comes piles of paperwork. and rows and rows of personal belongings to store. each bag represents one of l.a. county's nearly 20,000 inmates. >> clear! >> upon arrival, it can take up to 16 hours to process a single arrestee. the first stop, the tank. given how tight it is in there, does stuff often go down in the tank. >> where you from, where you live, why are you here. once those connections happen, that's when you get into the mob mentality. that's why we want to get them out before those connections happen.

>> put your left shoulder on the wall. >> safety is a top priority. it makes sense. but how do you achieve it inside a jail? just a few years ago, this system went off the rails and it ignited a media fire storm. >> several former and current deputies with the los angeles sheriff's department were just arrested. >> it's alleged they took part in unjustified beatings, unjustified detentions, and a plan to cover it all up. >> a 2011 report revealed shocking stories of brutality. officers had formed their own ganged and assaulted inmates with impunity. >> 3,000 boys are just one of several clique-ish tattooed deputy gangs. >> he was pepper sprayed while in handcuffs then framed by the deputies who claimed they had beaten them. >> the fbi got involved, and since 2013, 21 members of the sheriffs department have been

convicted of inmate abuse or for covering it up. and reports confirm the corruption ran all the way to the top. >> former l.a. county undersheriff convicted of corruption in the same case that ended the career of former sheriff. >> in the wake of the scandal, it was clear the system needed a major overhaul. assistant sheriff terry mcdonald was the one appointed to the job. >> at the height of the controversy, what would you say went wrong? >> it's a high-stress environment. sometimes it's who you hired, but oftentimes it's really a lack of that front line supervision where you see an employee staing toose their patience, you're not disrupting that. i don't think we trained people as well as we could have or should have. >> so what changes have been implemented in response to the allegations of inmate abuse? >> we've increased supervisors. we have more sergeants helping the staff with these complicated issues.

fundamentally, we made it crystal clear that we're not going to tolerate prisoner abuse. violence in the jails is unacceptable on any level by any person. >> mcdonald wants a new story to be told, one that puts the scandal in the past and the jail's enormous challenges in the spotlight. like managing seven separate facilities across 4,000 square miles. and then there's the crumbling infrastructure. built in 1963, men's central jail is the oldest building and most run down. deputies must rely on an outdated system of levers anne pulleys to open and close cells. keys date back to the same manufacturer as alcatraz. and the most violent offenders are housed on antiquated tiers. >> when we go down this tier, i'd like to walk to the right. this is a segregation unit for high-security inmates. it's open bar. nowhere in america do you see

open bar maximum security, but that's what this is. i'm going to walk in, in a minute. i'm going to disappear from your view. so if i wanted tassault you, surprise you, scare you, all i have to do is hide behind that barrier. the inmates were bent on assaulting one of us, they can do that and we're not protected. >> so what kinds of projectile typically come out of the cells? >> they can grab a cup and urinate or defecate into it or reach in their toilet and throw it at you. >> it's called gassing, a dangerous and highly infectious form of assault that's become increasingly common. >> i'm just imagining what it's like to work in this kind of environment every day. >> well, imagine being the deputy. inmates are yelling at you. someone has flooded their tier. so that's water on the floor. so imagine the kind of stress

and strain they go through. i think that discussion is often lost when we're talking about jail management. >> it's hard to even concentrate. >> all right. let's get off the tier. >> mcdonald has successfully lobbied the county to replace this outdated building with a new and improved facility. given the scale and cost, that's a good five to ten years out. in the meantime, hundreds of new inmates enter the system every day. if convicted, they're either sent to prison or serve their time right here in l.a. county. when they arrive, placement is critical. >>ext man out of cell one come to 35. >> each inmate has to go up to the window and talk to someone inside who will ask them a series of questions. the answers to those questions will determine where the inmate will be housed. >> did you ever escape from any jail facility, halfway house, or work release? >> no. >> are you gay? >> no.

>> are you in a gang? >> yes. >> how vital is it to correctly classify the inmates? >> it comes down to a matter of life or death. whether the inmate is mentally ill or part an at-risk population, we make a mistake putting someone in the wrong place, it could have serious consequences. >> why is that inmate sitting over there apart from all the other guys? >> there's a need for us to segregate certain inmates. maybe they're a witness to a crime. maybe they owe money so a gang or are a dropout. for those cases, we'll go ahead and separate them for their safety. >> to protect his identity, we'll call him inmate x. i learned he's been in and out of jail a dozen times. when you entered the facility, what did you disclose? >> that i need to be in protective custody for my

safety. >> is this the first time you've been separated from everyone else? >> yes. >> inmate x tells me he was a skin head for 15 years and when he left the gang, some of its members assaulted and almost killed him. now in jail for an unrelated charge, he fears another attack called a green light. when you have a green light on you, does it mean you'll be automatically attacked if some of the gang members see you here? >> yes. >> is that what you had to do when you were in the gang? >> yes. >> otherwise what would happen? >> then you would get a green light yourself. >> are you in fear for your life? >> absolutely. >> inmate x has good reason to be worried. behind this colossal system, there's more than just the sheriffs department's rules at play. >> who really controlled the jail? >> our biggest issue of keeping this place safe is the gangs. when you travel, you want your needs to be understood no matter where you go. you want an experience that feels highly personalized. with watson on the ibm cloud, travel companies like wayblazer

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more gangs operate in los angeles than any where else in the country. on any given day, the department estimates as many as 10,000 gang affiliates are locked up in the l.a. county jail, more than half its population. and over a quarter of incoming inmates are gang targets, like inmate x, the former skinhead i met at the irc. today deputy haley, an officer with the jail's gang task force, is vetting his story. >> so you're requesting

protective custody. tell me why. >> i was assaulted five months ago by four other skinhead inmates housed in this facility. >> what caused the assault? >> i told them i didn't want to follow through with the direct orders. >> what were the orders you refused? >> to take someone out. >> to do a hit? >> yes. >> did you press charges? >> yes, testified as well. >> any questions of me? >> can i get out of here? >> yeah, i just have to confirm with the district attorney. he tells me you're telling the truth, and you'll be good for pc. >> okay. >> but if there's not room, i can't make cells. go ahead and turn around. >> gang ordered attacks are more likely to happen in general population, where more than 100 men can bunk in a single dorm. so haley will have to keep inmate x in a temporary cell with others also waiting for protective custody. do you think any other jail in the country deals with the kind of gang issues that l.a. does? >> this is the gang capital of

the united states, if not the world, from hispanics to blacks to whites. almost everybody is a gang associate. >> behind bars, the gangs organize into underground networks according to race. deputies are on constant alert, in case warring factions start trouble. for those inmates who want to fight, do you fight them? >> kind of depends on what that person is doing at the time to what force option we're going to use. taser, taser, taser. this ordinance is a 90-mile-an-hour fastball. where there's a riot, inmates are stabbing one another, we'll deploy this. >> in the past decade, several riots have broken out, fueled by racial tensions. inmate-on-inmate fighting left dozens injured and several killed. >> we're going to use this for a large dorm riot. most of the time what happens is you deploy it into the dorm and inmates go straight to the ground. >> fire in the hole!

>> with a ratio of approximately one deputy to 27 inmates and thousands of incarcerated gang affiliates, sheer numbers make it impossible to shut down all gang activity. so the jail employs other tactics to stay one step ahead. this afternoon, sargent hernandez and her team prepare for action. >> i've assigned montoya to mk-9. ready? >> it's cell search day. every week without warning, deputies remove inmates from their cells then search their bunks. they're on the lookout for any contraband from drugs to homemade weapons called shanks. >> where are the shanks coming from? >> they try to pull the metal off the bunks or even from the food trays. >> how often do you find

contraband in these cells? >> every day. >> if caught with anything against the rules, inmates could lose privileges like visitation or get charged additional time. >> it's very thorough up on the ceiling. >> still, essentials like toilet paper get repurposed, often for gang communication. >> just want top show you this. they want to pass something to someone, they'll go ahead and stuff it in here. it's a form of kite. >> so this is called a kite? >> a kite. >> this, i would assume, is a popular way to pass drugs too. >> yes. communicate, weapons. and it's all from a t-shirt. >> whenever deputies are off the tier, the kites rapidly come out. confiscated messages reveal just how organized jail gangs are, from which drugs to smuggle to who's on the hit list.

it's all orchestrated by high-ranking incarcerated gang leaders known as shot callers. >> the shot caller has the ability to order other inmates to do something or not to do something. it all revolves around money and narcotics. >> can you give me a sense of what the gang rules are? >> every aspect of your life is dictated to you. what time you wake up, how you interact with the other races, how you interact with staff. the misconception has always been once you come into jail that you're no longer able to influence other gang members, which is incorrect. >> one of l.a.'s most infamous shot callers happens to be in the county jail, fighting prior murder convictions. his real name is clemon johnson, but he's known as big evil. >> big evil. >> what did you do to earn it? >> can't say. statute of limitations haven't run out on it yet. >> in the '80s and '90s, johnson was a notorious leader of the 89

family bloods gang. police have linked him to 20 murders and called him the most cold-blooded killer in the city. >> do you have the authority to order hits? >> if i wanted to, yes. there's a lot of people that just don't know the rules. they come to a place like this and think that it's disneyland and they just want to get on every ride and run around and eat up all the cotton candy and it's not like that. for instance, you know, one person came, steal something from another faction. let's say, the hispanics. that would bring conflict between two races. it ought to be up to us to take care of that person because he shouldn't be stealing. so sometimes it takes physical force to be make sure the rules are enforced, and that can get you life now. >> can you tell me how severe

the race issues are in this jail. >> there are a lot of people who use that. we call it politics. you know, if i want to cause a problem, the most simplest way is to bring up race. it's like the red button for the president. push it in, we got world war iii jumping off. >> world war iii is exactly what the sheriffs department wants to prevent. in this era of reform, they have to find new ways to discipline that don't involve force. to prevent fighting, the jail isolates most high-security inmates. they rarely leave their cells. except for rec time, showers, and if they qualify for classes. even meals are delivered to them. now to help curb violence, the gang task force is trying a radical new approach with inmates like big evil. those who play nice get time to socialize.

so who are the guys in here? >> the upper level, if not the pinnacle, of their respected gangs. the hispanic gangs, the white gang, and the black gangs. >> so you're talking about shot callers of different gangs. >> yes. >> in one room together. >> yes. >> what's the rationale behind that? >> hopefully they're learning problem solving skills instead of just, hey, he disrespected me and we're going to fight. if they have an issue, they'll try to talk it out because they just don't want to lose it. it's huge for them. >> socializing is a rare privilege that also gives the deputies some leverage. they can strip it away at the first sign of misbehavior. behind the mirrored glass in the control room, there are heavily armed deputies watching this room. >> yes. >> why is that? >> it's human nature for people to fight. we will do our best to prevent it, but we can't prevent all violence. you don't let anything keep you sidelined.

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in america today, it's estimated that one million people behind bars suffer from a serious mental illness. >> do you have a history of medical problems? >> yes. >> have you ever been mentally ill? >> yes. >> do you hear voices no one else can hear? >> yes. >> in the nation's biggest jail system, that number is one in five.

>> this is an identifier for when you go to the next location that the nursing staff knows to talk to you, okay? >> okay. >> all the arrestees have to undergo a mental health screening before they can be housed. but inmates who require immediate attention are sent to medical triage. so there is an inmate who has been screaming pretty relentlessly for the last couple of hours, and the jail has just called the paramedics to take him to the county hospital. >> did he come in with a big group or would he have been brought in separately? >> a lot of times they come in with a group and either the drugs are wearing off or something else happens and in the middle of the process they just lose it. but if the inmate showed up like that, then we would have expedited him to the clinics. >> why are these inmates wearing this blue garment? >> you can't twist it. it's designed to prevent them from using it to hang themselves because suicide within the jails, it's a huge thing for us. >> the l.a. county jail doesn't have a choice to not take

suicide seriously. between 2012 and 2014, 16 inmates took their own lives. a surprising number for any jail. the justice department called the mental health conditions deplorable and unconstitutional. the jail has since conceded to federal oversight and reforms. and increasing the number of deputies responded to the health team called jmet. >> top tier mental health walk, and if you need 20 sign up for mental health. >> in addition to being the biggest jail, this is also the biggest mental health institution in the country. every day clinicians and deputies will go around to the different facilities and try and assess inmates' mental health so they can get them what they need. >> so you're trying to get on psych medicine? okay. >> some inmates don't reveal their diagnosis during intake, or they develop symptoms behind bars. so it's a constant struggle just

to identify those who need treatment. >> when you first come in, did they ask you if you had a history of mental health? >> i messed up and should have took advantage. >> so you said no to all those questions? >> no, i'm going to say the truth now. i actually need the medication. what has happened is i do hear the voices, and they give me migraines because i can't balance the pressure in my head. i just lost my parents, both of them. i became homeless because of it. >> 15 years ago there were just three jmet-trained deputies for nearly 20,000 inmates. today there are 25. and the suicide rate has dropped significantly. but for jmet supervisor lieutenant petrocelli, it's still not enough. what are we talking about in terms of the size of the

mentally ill population inside this jail? >> the reality is our jail population in los angeles county is just a little greater than 18,000. of that population, 4500 or so are diagnosed with a mental illness and are being actively treated by our staff. now if you could name a town, a city, somewhere in the uni states where nearly a quarter of their population was suffering from mental illness, that would obviously generate some interest. >> let me ask you this. how do you spend your time here? >> i don't watch tv. i just pace back and forth. >> in the last five years, the jail's mentally ill population has nearly doubled and continues to rise. many of california's state-run facilities have shuttered, leaving the jail to become a hospital of last resort for an exploding mental health population. >> do you have any family member here? >> no. >> nobody? >> no. >> okay. i'm going to have a psychiatrist come see you. >> should all these people with mental illness be inside of jail? >> oh, absolutely not. it isn't the right place.

they should be in a facility that is designed to help them. we don't have that facility in california right now. >> as more people with mental illness end up at the jail, it begs the question, how are deputies handling the most extreme cases? >> majority of these guys are mentally ill. and they're here because they'll hurt other people. ts. ah, no she's not. since when? since now. she's into tai chi. she found disc sports too stressful. hold on. let me ask you this... what's she gonna like six months from now? who do we have on aerial karate? steve. steve. steve. and alexis. uh, no. just steve. just steve. just steve. live business, powered by sap. when you run live, you run simple.

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at the l.a. county jail, inmates with the most severe psychiatric disorders are sent to a place next to men's central jail called twin towers. >> got him. wherever you want to sit, where there is not another person. twin towers was originally built to house maximum security inmates. but now it's filled almost entirely with mentally ill inmates. so most of these guys have a lot of severe conditions. we have a lot of restrictions on us. we can't take the cameras out because in the past cameras have set them off. with nearly 4,000 walking patients, the jail has become america's largest mental health institution. while the jail has an operating budget of almost $800 million, the cost at twin towers alone are astounding. the department spends about

$70,000 a year per inmate, and nearly 2 million just on psychiatric medications. >> morning. >> the scale and complexity of the job wasn't what deputy medina expected when she signed up to work here. have you ever felt threatened by this population? >> on a daily basis. i was spit on last monday. it's part of the job, unfortunately. and that's why they're inside of the pods chained to the tables, because they will hurt other people. >> calm down. what's the matter? >> it's very hard. i'm not going to lie. >> listen to me. i'm wondering why you're kicking the door. are you hungry? >> yes! >> so if i bring you food will, you calm down? >> yes. >> okay. that's all you had to say. >> an eight-year veteran at twin towers, medina has learned to stay vigilant. >> mentally ill are very unpredictable. you're kind of walking on eggshells. >> there is two milks and there is two cereals. >> i don't want a damn breakfast.

>> i don't have lunch yet. okay. i'll come back. >> do you feel fear when you're doing your job? >> every once in a while, but i love what i do. i have the patience for it and i enjoy trying to make a positive difference in people's lives who are hurting inside. most of the mentally ill that are on the high observation housing floors are homeless. and a lot of these guys are bipolar and manic depressives. schizophrenic. >> as the mental population behind bars has grown, so too has the scrutiny. a 2012 report revealed that over 30% of use of force cases at the jail involved inmates with mental illness. to improve conditions, last year the sheriff's department initiated a training program called divert. it puts emphasis on

communication over force. >> if something in your head is telling you to do something wrong, don't do it. did you swing at someone? oh, man. you can't be swinging at people. >> how has the training made you a better deputy? >> you're going to have a lot of angry people. you're going have people yelling all day, kicking all day. as police officers, we're trained to de-escalate a situation, control a situation. with the divert training, instead of going hands-on with someone and ending up in a fight with them, it's using your words and finding out why he is angry, why he is kicking, why he is smearing feces. when you get down to it, it's just speaking to them. >> did you have a nice day outside?

>> you're too old for me. >> i'll remember that, thanks. >> i truly believe that with the mentally ill sometimes they just want to be heard. >> the image of inmates chained to tables is going to live with me for a while. it was a really disturbing things to see. but this isn't a mental health institution, it's a jail. and the people who work here are doing the best they can to take care of a population that is just growing exponentially. the sad fact is that 75% of mentally ill inmates will return to the l.a. county jail. big changes are under foot to keep another group from coming back. >> if i would have maybe encountered any kind of rehab, i might have had a better life, you know. at least a better chance of staying out. a training app used by over 50 million runners. or game developers whose popularity depends

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the jail's female detention facility is 15 miles south of downtown l.a. >> okay, ladies. so what are some of the causes of domestic violence? sarah, you want to tell us about yours? >> a lot of unhealthy relationships, but they were all based on substance abuse. >> what occurred? >> these women are serving sentences for offenses ranging from drug crime to burglary.

and for all of them, it's their first therapy program behind bars. >> my addictions and everything that i've gone through, i think it starts from a really, really young age of when my mom passed away. lack of having my mother and being around gang members most of my life led me to the criminal lifestyle. >> counseling sessions like this are a new effort by the jail to keep inmates from coming back. >> how many times have you been incarcerated? >> about nine times. >> nine times as well. >> 18. >> 18 times? >> from beginning until now, about 20 times. i've been in prison three times. >> i have six prison terms and like 13 or four booking numbers in l.a. county alone. >> why have you kept coming back? >> when you go home, the first people that greet you are the people you were partying with before you left. it kind of just sucks you back

in. >> do you think you've become institutionalized? >> definitely. >> definitely. >> i choose to keep coming back to jail. but this is the last time. definitely the last time. >> how do you know that this is different? >> i just feel totally different. i've never done a program. and out of 16 years of being in jail, i feel so much better after that 14 months that i'm doing right here. it's an awakening for me, personally. >> we've all made a choice to participate in trying to change our life. >> just a few years ago, therapy-based programing here didn't exist. inmates were here for too short a time. the average stay was just 54 days. but then in an effort to reduce overcrowding in state prisons, california started sending inmates with multi-year sentences to the county jails. >> what we were getting were inmates that were doing maybe two, three, four years of hard time. and that's a long time in the county jail. we were not designed for that. and so that's when we started

developing all these programs. >> deputy furtal takes me to where the women i met are housed. out of the building's 24 units, it's the only one that provides both educational and therapeutic classes. compared to what i've seen so far, it feels like a different world. ♪ >> i'm pretty shocked by how different this women's facility is. why the more humane treatment of females than for males? >> they're offering programs for the males. but the males have a very proud type of attitude that they bring from the streets. maybe what gang they're involved in, we're not allowed to be a part of that program. females aren't like that. they don't align themselves up with gangs like they would in a male facility. they're more open to the idea what can i do to better myself so when i get back out on the streets i have the confidence and the knowledge to hopefully not get sucked back into the routine. >> women are the fastest growing correctional population in the

united states. in the past three decades, their numbers behind bars have increased by more than 700%. >> come on, ladies. >> in l.a. county, it's been estimated that 1400 inmates are mothers. roseanne and maritza are two of the lucky once. today they're escorted through the massive complex by shirley haley graham down many corridors to reach a special place. where they can see and hold their children. >> oh! >> with only four hours a week to play together, it's straight to the board games. >> i want to play too. >> okay, maritza! [ laughter ] >> there is music and laughter, but also constant reminders that this isn't your typical play

time. what are the qualifications to get into this program? >> no violent crime. no violent charges. and they must be enrolled in education-based incarceration. it's heartbreaking sometimes to hear their stories. but those are the rules. >> there are a lot of people who believe that once you commit a crime and you get incarcerated, you should lose all your rights. >> the mother didn't commit a heinous crime. this is her first offense here. why not? later on down the line it will save us from having the kids here. you know? because they'll have their mom. >> what color is that? >> 25-year-old maritza was charged with identity theft and has eight months left to serve. she has a 9-month-old, two young daughters, and a 7-year-old boy. why would it be fun for mom to live with you? >> she could cook too. >> so she could cook too? what is your favorite thing that she cooks? >> quesadilla! >> in his seven years of life, how much have you been with him?

>> about three years. not a lot. he calls my mom, mom and my dad, dad. >> how does that feel? >> i mean, it -- it hurts. >> i'll get used to it. i just want to bond with him, you know? >> roseann who is 27 is in for a drug charge and gave birth while in custody and now has a five month old girl and 7-year-old sub. >> what has it been like to have mom away from you? >> sad. >> do you cry about it sometimes? >> no. i get too sad to do that. >> you get too sad to cry?

>> yeah. >> i wish that, you know, everybody would be able to get this opportunity because it is such a blessing. i don't feel like we're so much in jail anymore. i definitely feel like myself. i feel like a mom. >> i love you, okay? >> with programs like this, these women have a better chance of staying out of jail. but like most initiatives they cost money, and demand more staff. right now less than 1% of mothers can participate. >> bye baby. be good, okay? i love you. >> and the jail has no current plans to expand it's therapy modules. >> we're running out of space. we were not designed to come up with all of these activities but we're trying. including those with an abnormal alk or e.g.f.r. gene

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>> as my time here comes to a close it's clear to me that the lf l.a. county jail has undergone critical changes since the scandal. the number of assaults against staff jumped an astounding 150% in the last three years. it's a troubling trend for the head of the central jail.

>> if the inmates are dissatisfied about something very minor as not getting a meal on time they start gassing staff. >> so in this process of trying to come up with reforms do you el lik inmates are becoming more brazen? >> to some extent because this new generation of inmates don't care about the consequences and deputies are afraid for being disciplined for getting into force. it's a much harder job and there's a lot of scrutiny on police right now. >> keeping violence down while reforming such a large and complex system requires real cultural change. so in addition the jail is trying a new approach at its low security facility. one that puts inmates and top brass at the same table for the first time. >> let me get your attention. >> called inmate council it's a form of democracy behind bars

and soon will be rolled out to more violent facilities like men's central jail. >> we're seeing if it's available to have powdered bleach. >> they were asked to raise concerns. >> do you guys have anything else. >> they were wondering if they could get an e-mail address. >> college applications, we need to put procedures and protocols in place. we'll look into it. >> it's way different. before that nobody listened to us. >> you will not sit across from a lieutenant and make complaints

about things that you feel are going wrong and get rules. >> so when you first came on to the department did you ever think that you'd be doing anything like this with inmates? >> no, i didn't. >> do you think this makes the environment safer? >> i believe it does. it is improving their behavior and holding each other accountable so it makes it safer for everybody. >> thank you for fixing our phones. we do take into consideration that this is a give and take relationship. we expect to put ourself at a higher relationship with staff.

>> the current sheriff noknows s department has a lot to prove. >> it's a tough place to work. it's not simple to be able to balance the needs of our employees with their safety and constitutionally taking care of the inmates in our care and custody the more likely they'll want to help fix the challenges. we do what we can and we try to get the best treatment we can. it will likely remain the largest jail system in the country. >> about half of those released from the l.a. county jail will return and as i watchmen leave more and more quickly arrive to

replace them and the jail's daily cycle and challenges continue. [ speaking japanese ]