A survey of approximately 350 garrison and TOE troops from nine dining halls at Ft. Lewis, Washington was conducted in April 1971. The purpose of the survey was to identify those factors which have the potential for influencing or determining consumer attendance at the dining hall. In general, the results showed that the 'typical' soldier did not consider the quality of the Army's food-service system to be very good. Their most frequent complaints about the dining hall were food-related, i.e., poor quality, poor preparation, and lack of sufficient quantity. The conclusion could be made that an improvement of quality, preparation, and quantity of the food would be all that is necessary to draw the military customer back into the dining hall. The eating situation may well be an interactive one in which all factors, including attitude towards the Army, influence eating behavior.

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