letting 11 on the stage for the main debate instead of ten. vice president biden going in to detail about how he is deciding whether he will run for president. business di night. a lot of late-breaking news. we will expand on those stories and more in the next hour.

on the phone we have jennifer overstein who witnessed this event, and can you hear me? >> i had just exited a subway station and when she heard the explosion and looked up, and she saw this, you know, smoke and debris and paper and everything, and she began to see the fire kopg out of the building and fire and debris and paper and everything, and she began to recount for us what she had seen. >> i have never seen any fire like this in the air, and the pieces of the building are lying down. it is looking like it is the top -- i can't tell you, because it is maybe like 20 floors, and intense smoke, and it is horrible and i can't describe it to you. >> the one thing that struck me about jennifer on the phone is

how shaken she sound ed. >> i am stutter, because i am in such shock, and i have never seen anything like it. it is horrible. >> i can almost visualize her hold i holding the phone, and her hand shake, because that is how she sounded to me. >> on tuesday morning i get a call shortly before 9:00, and some plane has run into the world trad s world trade center, and maybe you need to come in. >> i had an odd memory of getting dressed in a hurry and putting on a more sober tie thinking that this could be a long day. and not having any idea what i was in for. >> it started pretty much as a typical day for me at the pentagon and i arrived early and i was sitting at my desk in the nbc pentagon office and then i hear this announcem. >> we have a breaking news story to tell you about, apparently a plane has just crashed into the world trade center in new york city. >> and my head whip around and i

got my head this close to the tv and when i saw the smoke going into the building i said that is a much larger plane, and so i shot through the corridor and started working every inch of it. one of the very best producers was a woman named elliott walker. >> elliott, can you hear me? >> yes, katy. >> tell me what you, where you are and what you saw? >> elliott was a real e pro and been there and done and that seen everything, and when she started to describe what she was witnessing, from the real journalistic point of view, the story started to take shape for me. >> from where i was on the street a moment ago, you can in fact see the smoke leaving the building on three sides, and it is coming out of at least three or four floors, .

>> and then elliott walker said, oh, my god, another one just hit. another collision, and can you see it? i can see it on the shot, and something else just -- >> yes, we saw the plane circling the building. >> i don't ever remember ever seeing an explosion like that. and i knew how big those buildings wereb and they were massive and the idea that something could hit the southern side of that tower and create that fireball coming out on the nor northern side blew my mind and took a while to register on me. jennifer, did you see that happen? >> i can. it looked like a movie, and i saw a large plane looking like a jet went directly into the world trade center and just flew into it from the south to the north and i saw the plane fly into the world trad se sen te.

>> the instant that second plane hit that second tower, the looks exchange ed d in that studio we chilling, and i will never forget them. you will see what happen peers to -- what appears to be a large plane and maybe a 727 flying right into the side of the world trade center. the first thing i did is looking to katy and mouthing to word i to her terrorism, and we went to air with it. >> we are going to the air traffic control to see if they had any contact with these planes, but that is the most shocking video i have ever seen. you have the understand what is going on in the studio at this point in time, because there were people crying, and pretty seasoned professionals crying, and i remember one person

opera operating the camera with tears streaming down their faces, and i am sure if you saw me and katy, we were white as ghosts, but i have never seen that kind of emotion, spontaneous emotion in one place like that the before. there was an instant realization of the horror of what we were seei seeing, and i think that even the instant realization that our lives would never be be the same. at&t reminds you it can wait. you odors in your bathrooming you think it smells fine, but your guests smell this...

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i have never seen anything like it. it literally flew itself into the world trad se center. >> and shortly after, something that happened in the studio that was never spoken about in the air, but it was an important part of, i know my experience, and i think that it was everyone's experience in the studio that day, and that was as we were watching the events unfold and e and, you know, i was born in this city. my family also lives here. i had a 2-month-old baby.

and the city we lived in was under attack. >> and we want to just mention that when the impact hit the first tower, you would hope that people who are in the second tower were beginning to evacuate. >> and so i remember scribbling on a piece of paper, you know, please call my wife and her cell phone number, and handing it to a great guy in the studio who is kind of one of the studio managers, and just find out that everybody was okay. >> jim miklaszewski is at the pentagon now. mik, are you hearing any more information from there? >> pentagon if i recalls are already calling this a terrorist attack. >> the first time i heard the word terrorism out of any u.s. official came shortly after the second plane had hit. and i bumped into a u.s. military intelligence official, and i said, look, what have you got?

and he said obviously this is clearly an act of terrorism. and then he got very close to me and almost silent for a few seconds, and he leaned in and he said this attack was so well coordinated that if i were you, i would stay off the e ring where our nbc office was. the outer ring of the pentagon the rest of the day, because we're next. and it sent a chill down my spine. >> all right, david gregory is now on the phone from longboat key actually. david? >> yes, katie, the president is about to begin an education event, which is obviously being canceled.

>> after the second plane hit, it goes from being just a mundane picture of the day to becoming a seminal event for our country. and i'm there with the president on that very occasion. >> today we've had a national tragedy. two airplanes have crashed into the world trade center in an apparent terrorist attack on our country. >> after the president's remarks, he speaks to the country, the atmosphere in the press corps was frenzied, confused.

>> this is clearly according to the u.s. government is a terror attack, as you heard the president say. of course, the best known is osama bin laden. but no alert coming from his organization. >> because of my beat, counterterrorism, intelligence, having covered al qaeda for, you know, years before that, the first thing i thought of that day was this has the hallmark of al qaeda, and it has the hallmark of osama bin laden. >> as far as they know, as of this morning, as of this minute, he is in afghanistan. >> they are assuming, and obviously informed the president that this is a terror attack. will they also attack individuals? then i realized my husband was in an airplane. for hours i didn't know where he was. and i was calling his office, and they were trying to reach

him. and so i was really terrified about how broad this conspiracy was and how many other planes might be out there. >> let's go to nbc's jim miklaszewski at the pentagon now. mik, what can you tell us? >> i remember we did a phone interview with jim miklaszewski at the pentagon because we obviously wanted to know what the military's response to these first two planes hitting would be. did they have some advance notice? what were they doing? >> to add what andrea just said, senior officials here at the pentagon are saying they're getting information that the american airlines flight 11, after it left boston, apparently, was hijacked and was diverted apparently -- >> and we finished jim's report, and it was just a short time after that that he started signaling to our producers that he had something he needed to add. >> it was clear nobody was listening to me, because i was

saying it's mik, something has happened here at the pentagon. mik at the pentagon. i'm going come to me, come to me. and they stopped what they were talking about, and katie said there is apparently some development, something like that. let's go to mik at the pentagon. >> larry, i'm sorry to interrupt you, but jim miklaszewski has some new information at the pentagon. i hope you'll stand by and continue to talk with us. mik? >> katie, i don't want to alarm anybody right now, but apparently it felt a few minutes ago that there was an explosion here at the pentagon. to clean the oceans, to start a movement, or lead a country. it may not be obvious yet, but one of these kids is going to change the world. we just need to make sure she has what she needs. welcome to windows 10. the future starts now for all of us.

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it was shortly after 9:30. i was actually in my office on the phone with my wife. and new york was in my earpiece, saying hey, get ready. we want you to talk to katie on the air. >> obviously, nobody knows exactly who was at the controls of the plane, but it broke off its route from -- to los angeles. >> i was finished, and just as i threw it back, almost

instantaneously, boom, the lane hit the pentagon. >> we're looking at pictures of the pentagon where there is billowing smoke. mik, can you talk to us? >> officially, nobody knows what happened. i think the picture is pretty clear. >> we were several hundred yards away from where the plane struck the building. but i could feel the room shake and the windows rattled. >> and as i was in the hallway just a few moments ago, i could smell an acrid kind of smoke, and authorities are clearing the building. >> within minutes, they had already sent out the word to evacuate the building. but, you know, i felt i had to stay at the camera for even a short period of time to report what critical information we knew about what was happening. >> i don't know if you can hear the sirens outside right now, but it appears that i think

people here in the building are already describing as a highly sophisticated, coordinated attack, not only against the world trade center, but against the pentagon and u.s. military right here in washington. >> and i tried to relay as much of that as possible before essentially we were forced to evacuate the building. >> i'm joined by tom brokaw. we'll try to recap -- >> i was on the air with katie and matt. and it's odd. as it plays back in my memory bank, everything seemed to be both surreal and in slow motion, because i was having a hard time coming to grips with what we were seeing. >> we have this as a major development. the federal aviation administration has shut down all air traffic nationwide. this country has been immobilized by these terroristic attacks in terms of air travel today, and we don't know where it goes from here. >> i later said that to get through that morning and that day and all the days that

followed took everything that i knew as a journalist, as a husband, as a father, as a human being. >> some of the reports we were hearing were so devastating that we really had to stop and be careful about what we did and didn't say on the air. i remember one -- one person telling me who was down on the scene and who i actually had a chance to speak to on the phone, not on the air, telling me that from where he was standing, he could hear and feel the impact of people jumping out of the building. and that's when as a human being, you have to think how awful could it be in that building at that moment for these people to decide that their best option, their best

option was to jump out to certain death. >> we moved what we thought was a safe distance, at least what the pentagon police thought was a safe distance from the building. and it was about that time too that suddenly an f-16, i mean, it seemed like it was at tree top level, just roar overhead. >> katie, there was a very telling, dramatic moment just a second ago when a u.s. air force f-16 very low level did a wide sweeping turn around the pentagon and back over washington. >> and there was an air force colonel standing next to me, and he looked up. and i'll never forget his words. he said, "oh my god, we're flying cap" -- combat air patrols -- "over the nation's capital." >> he was profoundly struck by the idea that america was under attack.

>> 9:59, which was watching the monitors, that now familiar shot of the twin towers with the smoke billowing out. and then all of the sudden it was clear something monumental was happening to the south tower. >> we just saw a live picture of what seemed to be a portion of the building falling away from the world trade center. if we can rerack that to about 20 seconds ago, you'll see dramatic happening. >> and so i remember just asking the control room to rerack the tape. and i still didn't want to definitively say the whole building had collapsed, because, you know, by this time, after an hour or so of covering this, we were very aware of the fact that there were people watching at home who had loved ones in those buildings. and to be the person who would

say on the air that building has collapsed would be final. it would be -- that would have been the end. >> let's go back to a few second ago. this is now about an hour after the first impact. we with saw some dramatic footage of a portion of one of the twin towers actually it appearing to fall away from the rest of the building. can we go to the tape now? here we go right here. this is -- when you look at it, the building has collapsed. that tower just came down. >> that was the worst moment of the day for me, by far. it was worse than the explosion, the fireball when the second plane hit. the image of that building collapsing, to think that it

literally fell down. i couldn't -- i could not -- i couldn't grasp that. i just couldn't. >> to think about the possible loss of life that just occurred by the collapse of that southeastern tower is just amazing. >> i was thinking how many people are trapped. we thought the numbers were huge. we didn't know how many had gotten out. and it was terrifying. >> when the building collapsed, it was a different emotion that swept through the studio, i think. there was this incredible sadness for what we knew was just a monumental loss of life. but there was also i think an anger. it made me sick to my stomach, and it made me angry. i think as i looked around the studio, those looks of horror and the tears changed in that instant. and there was this look of anger. hello, everybody. i'm betty nguyen. here is what is happening. the two nfl team owners assisting with the probe into the handling of the ray rice ♪ one, two, three o'clock. four o'clock pop. ♪

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it is difficult to comprehend, but this country, the strongest country in the world, has been the target of a major coordinated terrorist attack, and the end is not over yet. >> of all the events that i've covered live on television, there was nothing ever that was quite like that one. it was live.

kennedy was not shot live on television, for example. so you had a moment to think about what cow were going to say once you digested the news. in this case, it was improvisational. >> there has never been an event to match the magnitude of this one in which everything has been shut down in terms of air traffic. the national capital has been immobilized. the financial markets have been shut down. there is an untold loss of life here in manhattan, the nerve center of america, to say nothing of what is going on at the pentagon. >> throughout the early course of that morning, we were getting -- people were handing us pieces of paper, wire copy, stories that were breaking, eyewitness accounts from people that we couldn't actually find out if they knew what they were talk about. >> can you tell me about the injuries you're seeing and the numbers of people you've been treating? >> we've seen a steady stream of patients for approximately an hour and a half.

>> that day we were skiing in an avalanche. that's the only way to describe it. we were just trying to keep our heads above the cascade of information, keeping stable, trying to keep the information in a coherent form. >> we've gotten a report now that a car bomb has exploded outside the state department. can we go to anyone for more information on that? >> where is andrea mitchell? is she at the state department? >> at one point that morning, matt asked me about a report that there had been a car bomb outside the state department and people evacuated. and i was calling people over there, and they said it wasn't true. >> i do not have confirmation of that. >> all right. >> they did evacuate the state department, but we do not have confirmation at this moment about a car bomb. >> we had to sort through fact from fiction and rumor. it's extraordinary that there wasn't more inaccurate information on the air, on everyone's air, because when you

think of what was happening at the pentagon, for instance, it's pretty astounding. >> andrea, thanks. i'm sorry to interrupt, but we're going to go back to jim miklaszewski at the pentagon. mik? >> there was one very dramatic moment i remember when jim said that the people were -- were being told not only to get out of the building, but to take cover. >> security forces in the area have just blared out over their loud speakers that any pedestrians who are anywhere near the pentagon to take cover immediately. >> you get out of a burning building. you do that at your house if it were burning. you take cover when you're under attack. >> so far all we see are security helicopters circling the pentagon. again, the skies are crystal clear blue. and i can't see the speck of an airplane. >> mik, thank you very much. we want to move a couple of miles way from you right now to white house where bob kerr is standing by. bob, we understand that building has now been evacuated? >> that is true. it is utterly surreal. as soon as word came of the pentagon incident, we were rather forcefully removed from the white house.

the scene was one of administrators, cooks, whatever, running at fairly high speed all the way out of the building through the top gates. >> it was still very much believed that there was more that was about to happen, that this attack was still very much in progress. there were other planes we didn't know where they were. so the only thing we could sit there and guess was what could be next. [ screaming ] >> let's look at these live pictures at the world trade center. the other tower of the world trade center has just collapsed. you are looking at live pictures of the second twin tower at the world trade center collapsing as a result of the crash of an airplane into its side.

>> so far manhattan has been changed. there has been a declaration of war by terrorists on the united states. >> when the second tower went down, and tom brokaw said, you know, that this is a declaration of war against our country, i don't know that i had viewed it in that way up until that instant. i -- i thought we have an act of terrorism, but, you know, when you hear tom brokaw, you know, the voice of a generation of news watchers say the words "this is a declaration of war," it sinks in. >> the role of a journalist is to tell everyone that there is a new reality here. i knew that we were changed, that at that moment we were a different country. like i sweat money.

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we now have an ap news alert out of pittsburgh. officials at somerset county airport are confirming the crash of a large plane just north of the airport. >> when we first heard that another plane had crashed, there clearly was no way to definitively connect what happened to that plane to what had already happened in new york city and washington. at that moment, we do not know whether that crash of that plane is related to what has become an obvious terrorist attack. >> but i think it would be fair the say that none of us believed in ridiculous coincidences. and so we all assumed at that point that it would be too great a coincidence for a fourth commercial airliner to be involved in a catastrophic event on that same morning and have it not connected. but we didn't know the story. we didn't know what turned out to be maybe one of the most dramatic stories of that entire

day. >> at the time we didn't know, clearly, about the heroism of the passengers and how they had prevented that attack from taking place. we later learned that the plane, the hijackers were heading to the nation's capitol. >> think of how catastrophic that would have been if they had been able to pull off the white house or the capitol. thank god for all of those brave people on united 93, that they were able to rush the cockpit. and the way that they got together, and a lot of them were kind of jockey guys who were weekend athletes at the back of the plane and decided this is what they had to do, and got the beverage cart to rush the cockpit, give their lives willingly, heroically. and my guess is in utter rage. my guess is that when they hit

that cockpit, they thought i'm going to die, but so are you, and you're going to die on my terms, not on your terms. >> it was a short time after the buildings collapsed that we first started seeing some of our colleagues joining us in studio 1a in rockefeller center. and the first thing i remember is ron insana walking in our studio, covered in dust. all you had to do is see that image of ron, and you know what he had been through and what he had just witnessed. >> as we were cutting across in a quarantine zone actually, the building began to disintegrate. we heard it and looked up and started to see elements of the building come down. and we ran. and honestly, it was like a scene out of "independence day." >> when ron insana walked into the studio, it was stunning to me. i was close to him personally and he was so shaken. >> everything began to rain down.

the winds were whipping around us through the lower corridors in manhattan. >> it was just the smell. it was a combination of odors that i had not smelled on my human being. >> ron, we're happy to see you. >> thank you. you have no idea how happy i am to be here. >> it is a relief. but then you think about the experiences of thousands of other people who are down there in the epicenter of all that and were there when it occurred. our hearts go out to them. we don't know what the numbers are yet. >> he was down there doing his job. that had not occurred to me about how much collateral damage there may be on the ground with people who could have gotten caught in all that. >> we have a report here that osama bin laden, who is often identified as the world's leading terrorist, warned three weeks ago that he and his followers would carry out an unprecedented attack on u.s. interests for support of israel, and arab journalists with access to him tuesday in london -- >> given the way the attack was carried out, there was no other terrorist organization in the world so hell-bent on attacking the united states with the kind of organization, skill,

experience, and wherewithal to carry out that attack. so from the very get-go, al qaeda was the prime suspect. >> he is obviously a zone of great, dark passion, and most of it directed at the united states. >> the anxiety of not knowing where my husband was -- was a recurring theme, tension, stress. shortly before 3:00, our producer said go to the bulletin camera and recap all the day's events at the top of the hour with tom brokaw. so as i was hooking myself up, my cell phone went off, and my husband had just landed back in switzerland. and he was saying to me what is going on? what has happened to the united states? and so i -- in my ear i heard the producer saying andrea, are you ready? are you ready? we're coming to you.

so i put -- i took the phone and i said just listen, just listen. i'm going to recap it all. and i put my cell phone in my lap and started just recounting all the day's events. >> that's correct, tom, where the vice president is at a secure location. bush at a secure location. condoleezza rice, the national security adviser was conducting national security council meetings in the situation room at the white house, even though the white house was evacuated. >> and that's how my husband, who was then the chairman of the federal reserve found out what had happened to the u.s. >> this country has suffered a devastating attack that will cost us in the sense of loss of life. it will also cost us in terms of our psychological security that we have in this country. >> as a student of history, i've always been interested in what i called the bold print, you know, the chapter headings. 9/11 is a chapter heading. this is when america was

changed. this is when the world began a new kind of warfare. was i thinking great thoughts at that moment? no. what i was thinking was we're on to something new here and how it's going to play out, i don't know yet. >> what i think of now in retrospect is that it really was the loss of innocence. it was the last free time where we didn't have to think that terrorists were really going to attack us on the home front. >> our politics became almost exclusively about fighting terrorists and securing the country. and of course we went to war. >> this has been perhaps the most devastating day in american history in terms of terrorism. it certainly has been. four separate attacks obviously coordinated and coordinated fairly thoroughly. unclear now as to how many lives

have been lost, but the numbers are bound to be staggering. >> it was the most dramatic day of my career. it was the most dramatic day of my life that i have witnessed firsthand. and it's a day that changed the way i live my life and do my job. how much more dramatic could it be? it was surreal. ♪ that night we were starting xerox believes finding the right solution shouldn't be so much work. by engineering a better way for people, process and technology to work together. work can work better. with xerox. brand sleep deprived. . bring us those who want to feel well rested and ready to enjoy the morning ahead

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that night we were starting to get the families coming into lower manhattan looking for loved ones whom they had not heard from. and i was particularly taken with a gray-haired mother from new jersey i later discovered saying has anybody seen tommy swift. >> who are you looking for? >> my son thomas swift. >> she looked like the mother of all my friends.

and i remember thinking that is the emblematic mother. that's the mother of all of us. it's been ten years, and i am still affected by it. tommy swift was the only member of the family to go to college. he had a job at morgan stanley. and he had called home to say i'm getting out of here and didn't get out. and i -- i really thought that that family, that loss synthesized in so many ways the experience of so many people. why would tommy swift be the target of islamic rage? how outrageous is this? >> it took a day or two i think for the -- the vastness of this

event to really sink in with me. and i think it became more dramatic the further removed from it we all became as we started to hear the stories of heroism and of loss. we started to learn what people had gone through that morning and what they had sacrificed. we started to understand how many children had lost parents. we interviewed a young boy named kevin hickey. and his father was a new york city fireman who had gone into the building after the planes had struck. >> your dad was a firefighter? >> yep. >> what company was he with? >> 64. >> in queens, right? >> yep. >> as i started to ask him about his father, this 10-year-old boy broke down. >> he was one of the heros who went to the world trade center that day, wasn't he? >> yes. >> it's a lot for a 10-year-old

to have to handle. >> and, you know, i didn't know what to do, to be honest with you. i put my hand on his back, but there were no word i could offer. there was nothing i could do to ease his pain. meeting him just drove it home to me because this guy -- this little boy's world had gone away. it had disappeared. >> we wanted to figure out what we could do to maybe make you smile a little bit and give you a fun afternoon. and we know you like the yankees, right? >> yes. >> how do you feel about their manager, joe torre? >> he is grumpy. >> he is grumpy? >> this is joe torre. hi, kevin. how you?

>> good. >> nice meeting you. i understand you're a yankee fan. >> yes. >> i stayed in touch with kevin quite a while, and he made it. but there were a lot of tough times. his family was really torn apart by this. that's the human side of this. that's the part that gets me so much. it was so senseless. it was so unnecessary. it was so evil, and it devastated so many people. >> it was the morning that the president was going to go to new york and visit ground zero. this was friday, september 14th. >> i remember how emotional the morning was. >> the president meeting with family members throughout the day, and then ultimately going back to ground zero. where we now call his bullhorn moment when he was with the firefighter bob beckwith and put his arm around him.

and people started shouting "we can't hear you". >> i can hear you. the rest of the world hears you. [ cheering ] >> and the people who knocked these buildings down will hear all of us soon. [ cheering ] >> what keeps coming back to me is that what he was able to do so successfully that day was reflect the emotions that the american people felt. there was such intense sorrow. there was shock. there was confusion. but there was an anger, and there was resolve. people wanted to get going. people wanted to retaliate. and i think he captured all of those things at once. >> usa! usa! usa! >> for ten years, 9/11, in one way or another has been my life. just about everything we do out

of the pentagon is somehow related to 9/11. when the smoke cleared and the fires were out, and all the ceremonies were over, 9/11 still lives. and i'm not exaggerating when i say that there are still nights when i close my eyes and i see that plane flying into the building. >> the upside of all this is the ingenious of the human mind to respond to something big like this. stop and think about that. there were not people wailing, running up and down the streets saying the world has come to an end. i always think there is something very instructive about

that, that we respond with intelligence and compassion and with resolve to get on with our lives and to do what we need to do. >> 9/11 is and i think will always be the most important story i've ever covered, and i've covered wars as a result of 9/11, iraq and afghanistan. but the idea that that moment occurred on our watch, on our air, on live television and took so many twists and turns as we were trying to describe it to the american people, i don't think i'll ever face a challenge that great again. i hope i don't, to be perfectly honest with you. i hope there is nothing that ever even approaches that in terms of my professional career. that was the seminal moment for me.

trump's female support zooms as his zingers zip on. let's play "hardball." good evening. i'm chris matthews in denver. today barack obama defeated a united republican party to kill opposition to that five country that iranian nuclear deal. an historic victory by any standard. what's the deal with donald trump? in the strange politicalal chemically of 2015 american politics, ooxs donald trump grows even stronger in the public mind, enlarging his support in the minds of republican voters, especially with women. the latest cnn/orc poll shows