tv Documentary RT February 7, 2022 4:30am-5:01am EST
silicon valley elite who was out of touch with the rest of the world. this is the key to understanding lucas b walks logic. although it's not the only part, these workers are invisible by design. i akin write code and send your account. never talk to anyone is does, i'm see can get the work back on a spreadsheet. if you need to either see these i, you know, letters and numbers of the identifying the worker, you don't see a name. you don't see where they live, you don't see what their situation as you don't see unless you keep track of it yourself. have they worked for you before or not? so do these ghost workers really know who they worked for? have they ever heard of lucas b y. we showed them the footage of the figure 8 founder talking about their work ah, with technology can actually find the pay them a tiny amount of money and then get rid of them when you don't need them anymore.
you giggling over paying people. that isn't. yeah. but now i'm going to start arguing like i do about the eyes when they get me and judy it's kind of surprising, i guess, a little bit to see. there's so openly, openly talking about that view, they have of the workforce it's, i guess doesn't always prize me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation or maybe even some a some discretion. basically saying in person, you know, you, you, you need hi somebody for 10 minutes and fire then this way. you don't have to look at the person any just good by. so that's kind of just, it is kind of the fact that the head of the company is, people are that disposable. that really isn't right. i don't,
i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, managed this invisible workforce, hiding behind your screen. there are those who feed algorithms for next to nothing . it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning and how it makes sense of our place in the world. today with 2000000000 users,
facebook no longer has anything to do with mark soccer bags. initial vision of the site. with violent videos, 8 speech and pornographic images, more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining if something is hate, speech is very linguistically nuanced. i am optimistic that over 5 to 10 year period, we will have a i tools that can i get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of us is still reactive people flag it us. um we, we have people look at it. these people are in charge of sorting and managing content on the network. facebook call them content reviewers.
according to their site, facebook has 15000 workers doing this job across the world. and ireland, portugal, the philippines, and the us we contacted facebook, but the company refused our request for an interview. ah, so in order to meet these moderators and understand their rule, we identified facebook's main sub contractors. multi nationals such as majority cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg, why is one of the journalists in our team? he responded to the ad and was offered the job.
before taking off, he received his contract, which included his monthly salary 800 years a little over the minimum wage in portugal with afford allowance of 7 euro's $0.63 a day. facebook isn't mentioned once in the document even went directly ash. accenture refused to give the client's name. i was just wondering now that i took the job, i'm going there and i'm glad i was humoring if i can know the name of the company, i'm going to work for. now if we can not reveal the name yes or no from a culture, we can not. yeah. look around to say the name mm
. mm. this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalist was sent to a welcome meeting. the footage is a little shaky, as greg wise filming with the hidden camera. 018 with accenture. lengthy brick. why isn't the only new employee 12 other people are starting the role at the same time. another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you. all my job is give you advisor, to help them all the relationship with them. after the vacation documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told everything that you cannot mention,
that you are working for the for the client is really very the many. you cannot miss any one that are working for faithful. okay. if someone asked you where you were, you were for extension. ok. we still we, we have the scope and if they feel so if i'm talking to some calling from a center not from 2000 and yes, with my work, i cannot feel that i would prefer case is not allowed. it's completely like confidential that work is that he's looking here at the system. ok. code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for 800 years a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot write that agreement because by law we can do like we can,
funded by law with you know, we thought of inch in cleaning up social media is a bit like doing your family's dirty laundry. it has to be done. but nobody talks about oh, why so careful? what does the job involve? ah, we continue discreetly with greg why? with before becoming a moderator, greg, why has to follow a 3 week training program? moderating facebook's content doesn't only involve deleting violent videos. are racist jokes. it's a lot more complicated at the moment, the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training every day is
dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda today. dark humor, and jokes and bad taste. we will rule. while it is the person that you see, any missing person is visibly you on the, on the bed, stay with me to my school. what do we do with even hulu? here's an example of an inappropriate joke about $911.00 or it may seem over the top, but there are dozens of rules like this for each category which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position,
the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg guar decided to delete this particular photo, but according to facebook's rules, he was wrong to do so in the feedback session. the trainer offers this explanation if we can help with that in between. with contact with that's exactly why i'm having so much trouble on this. don't think you have an autistic picture of a photograph of a woman and you show. ready a tiny nickel. and so on one hand, this is a disease because we have 100 percent uncovered label. on the other hand, you have this almost a picture and you don't get it because it doesn't feed them. that's exactly why
i yes, but you have a problem because you're going to have with your decision and we're in school and you have to learn the rules. applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day. there has to be an issue with, along with sometimes with john. because with my training program, with the end goal of turning you into a machine or pedro work for 6 months, as a content reviewer for facebook and accenture,
he agreed to respond to our questions. but only if he remained anonymous. 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game, or else you will have a job at the end of the month. ends. it's good that so points were just fault those robots and just doing as many pictures and videos as much as possible, just because i was that's the only thing i can do there just there with numbers and clicking enter numbers, enter numbers, and the hardest thing for pedro is trying to forget everything that he saw on that screen over 6 months blue pip ferrets for it's, we're not mentally prepared for. it's all the stuff that didn't really give us the inputs before. and it just comes to you as a shock. this just comes to like a wave here, have this in front of you and you can't really say yes or no to if you give me
a 1000000 euros, 1000000000 euros i would go. it's not for me. with what we've got to do is identify the threats that we have. it's crazy. even foundation, let it be an arms race is on often very dramatic development. only personally and getting to resist. i don't see how that strategy will be successful, very critical time time to sit down and talk for is your media reflection of reality
in the world transformed what will make you feel safer? isolation for community. are you going the right way? or are you being that somewhere? direct? what is true? what is great? in the world corrupted, you need to descend a join us in the depths or remain in the shallows. i look forward to talking to you all. that technology should work for people. a robot must obey the orders given it by human beings, except where such order that conflict with the 1st law show your identification. we should be very careful about artificial intelligence. and the point obviously, is to create trust rather than fear
a very job with artificial intelligence. real summoning with a robot must protect its own existence with ah ah, what pedro describe to us the wave of shock that washes over you unexpectedly is exactly what happened to greg why? it started around the 5th day of training during the practical exercises. a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria with the same horrific scenes are unfolding on his neighbors screen
to help. oh, my take a glass of water ah or a shoe, but one whom you as young to colon goes past you as you to the got the mobile. he gets me. is on his job. do the taller said, cuz he bought it in the new 0, gussy only mux tom lewis at the school. you can also do all of your kicks like this on a daily basis for great why and his group. luckily they can always rely on the useful advice of the trainers to feel better. oh,
oh, 05. and if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most traumatized moderators. on this day, a video lasting several minutes brought the violence to another level for greg. one during the break. every one tries to shake off the shock by discussing the grim video, they've just witnessed a guy that and they were like, playing with the guy. i'm suddenly a guy, but he was late with who is out with
a a, a b y realizes the extent of the damage this job can cache when talking with a former moderator who was now a trainer with blake. i just see people being a like a i can not anymore. i mean a enough to burn. i mean the communication with they can't watch a lot of the street and you're still doing this. why you have kitchen. there
is a good deal every day. like i'm cleaning the trash, right? you know, i know, okay, i didn't watch it, but at least they know that even on years old, it's with even 2 years after quitting the post, pedro still has very vivid memories of certain videos. those a few things that i saw, those things are going to stay with me because i, i remember them as it was yesterday. it's very emotional. something i remember sometimes people used to like they were working, being productive and suddenly they just stand up and run out of the room. that's ok because sometimes there's trauma built up. this is the end for pedro left him feeling helpless, warming. but if you see someone getting murders,
you'll actually take the lead example, just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you're just going round more in circles and just like bombarded with all the stuff like a mixture of emotions that you go through and one day, 8 hours for how many were you and you started with? we were 30 when we started 30 from that's 30. that started decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting. to understand what pedro went through and what greg, why and his colleagues are currently experiencing. we met up with a psychiatrist. professor teary bobby is
a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we found. ah, is mercer petal said moral authority? consider saw the deficiency. forever pushes if, if she 2nd best sense of it from promoters. if it bullshit, if it goes approved, won't. while shoop laws consult offered man. yeah. i bought on time, did that depend euclid book middle. so 2nd would occur you per year. you have most leopard ineffectual, atomic cynthia induces. you know that that induces the merger of all. so pseudo g o, p u, a po for a new 11 year wanted, forces is skewed, but you know, it all possible at dixie could cause his he merger or yen forces embody,
forces shakes were amended, has it oxygen difference do of a kin kinnon sit up you can, we also talked to him about the famous confidentiality classes imposed by facebook and the cook children grew. so k rather the shorts, if at the leah itself, it's a pussy. they offered a kia, a buckner oh, who just went to school napoleon or his motor. a little prisma does it, because you tease it the hoodie, she whole move more gum bags of clothing move of there is a whole doodle clue of in the hub. oh, as is infected with anxiety, trauma, stress, cleaning up social media comes at a great cost. greg,
why decides to quit? only 2 weeks later, still in his training period? ah, he received his paycheck just before leaving his hourly pay written at the top. for euro's $0.62 gross, this is a tough pill to swallow for his colleague, ah, i with the ice cream shop. i mean, after our experience there, we contacted accenture. their response was a brief email that didn't once reference facebook. it did, however, contain this phrase, the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher
specializing in those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day, and so on. the response has continued to be, we'll put more content moderators on it, which means that, that is, continues to exponentially grow. that has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue, it's not like
a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors. but according to this researcher, this isn't the only reason that it's about labor costs, but it's also about creating layers of, of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it. they removed themselves, they put themselves at a distance from the workers and their conditions, and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, having trouble psychologically or emotionally because of the work that they did, then it may be possible for that company to disclaim responsibility for that even
though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators via lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be victim supposed traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an e mail to explain how facebook, with his partners pays great attention to the well being of content moderators working on its platform, which is an absolute priority. to finish off here, some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure h, founder sold his company for $300000000.00. well at least now he has good reason to
about our specific preferences. actually, this is untruth of their shapely preference. if tomorrow were person finds a fake poor, legit, video? little saying the earth is a flat, then this a at least 20 percent or maybe even 40 percent. what pretty true. it is. a very dangerous thing. join me every 1st day on the alex simon. sure. i'll be speaking to guess in the world politics, sport, business. i'm show business. i'll see you then. mm . ah.
the mediterranean is the world's most over fish, c unsustainable exploitation of its fish dogs, which maureen biodiversity under great thread. a lesson given the quota. i was for sure you understand this is because our system and martin can continue fully cookie, careful with one of the kids to kick in one or 2 but our lives, despite the ease, promises to end over fishing by 2020. the situation is changing too slowly. well, i'm very disappointed with that they've basically not in public interests. they also do not in the mid interest of the fisher's, the only for interest of the fishery lobby and the facial the only ones in danger. the fishermen also at risk of losing or plugin with all of them globally. they get to them about that. i'm a global thought. i guess it might be real. she's been with liberty viewership
with one of these top stores this out with the canadian capital declared a state of emergency with the authorities, claiming the cities on the siege as thousands of truck drivers peacefully protest against vaccine mandates. saying the government's trying to portray them as extreme russian official brands claims the country, 70 percent ready to invade ukraine. as us propaganda saying is based on unnamed officials, undisclosed sources, and no evidence. in the latest, in a series of accusations of alleged russian aggression being held on a daily basis. now not for everyone. it seems of the testing positive for cove it in australia, athletes allowed to compete in the winter olympics instead of being put in isolation. later i'll see reports from beijing.