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tv   Documentary  RT  February 8, 2022 12:30am-1:00am EST

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working about their work aah! with technology can actually pay them a tiny amount of money and then get rid of them when you don't need them anymore. giggling over paying people danny's and yeah, but i can. now i'm going to start arguing with, like, i do about the eyes when they get me angie. it's kind of surprising, i guess, a little bit to see. there's so openly, openly talking about that view that they have of the workforce it's, i guess it doesn't always prize me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation. or maybe even some, some discretion basically say in person, you know, you,
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you hi somebody for 10 minutes and fire them this way. you don't have to look at the person and he just good by. so that's kind of just, it is kind of the fact that the head of the company is, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, managed this invisible workforce, hiding behind your screen. there are those who feed algorithms for next to nothing . it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the slick presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with
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technology, because our relationships are what matters most us. and that's how we find meaning and how it makes sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags. initial vision of the site with violent videos, hate speech and pornographic images. more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining of something as hate speech is very linguistically nuanced. i am optimistic, but over 5 to 10 year period we will have a i tools that can i get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so
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a lot of us is still reactive people flag it us. um we, we have people look at it. these people are in charge of sorting and managing content on the network. facebook call them content reviewers. according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines, and the us. ah, we contacted facebook, but the company refused our request for an interview. ah, so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multi nationals such as majority, cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg,
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why is one of the journalists in our team? he responded to the ad and was offered the job. before taking off, he received his contract, which included his monthly salary, $800.00 euros a little over the minimum wage. in portugal with a food allowance of 7 euro's $0.63 a day, facebook isn't mentioned once in the document even went directly asked. accenture refused to give the client's name. i was just wondering now that i took the job, i'm going there. i'm glad. i was just wondering if i can know the name of the company i'm gonna work for. now,
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if we can not reveal the name yes. or no, from a culture. we can not. you're not allowed to say the name. mm mm. this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalist was sent to a welcome meeting. the footage is a little shaky, as greg wise filming with the hidden camera a, with accenture lindsey walden creek. why isn't the only new employee 12 other people are starting the role at the same time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you all my job is to invite you to help them all the relationship with them. after the vacation
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documents and social security paperwork, the small group finally find out which company they are working for, but it's top secret. you must have been told everything that you cannot mention, that you are working for the budget. the client is really very the many. you cannot miss anyone that are working for faithful. okay. is someone asked you where you were? you were for extension. okay. are we still we? we ever go and if they feel so if i'm talking to some calling from a center not from 2000 and yes, what my work, i cannot feel that i would prefer case is not allowed. it's completely like confidential that work is that he's looking here is the code names, confidentiality clauses and a complete ban on cell phones. facebook gives you the life of a secret agent for $800.00 euros a month. and if you're the chatty type,
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the following argument should shut you up pretty quickly. there's like an agreement and you cannot, right, that is we must because by law we can do like we can funded you by law with, you know, we thought it is cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about oh, why so careful? what does the job involve? ah, we continue discreetly with greg why? with before becoming a moderator, greg, why has to follow a 3 week training program? moderating facebook's content doesn't only involve deleting violent videos or racist jokes. it's a lot more complicated. at the moment. the algorithms can't handle everything.
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every decision must be justified using very strict rules. this is what we learned during the training. every day is dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda to day, dark, humor, and jokes and bad taste. we will rule while we sure if the person that you see any missing person is visibly you on the, on the bed, stay with me to my school. what do we do with it? a little. here's an example of an inappropriate joke about $911.00 or it may seem
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over the top, but there are dozens of rules like this for each category, which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position, the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg guar decided to delete this particular photo, but according to facebook's rules, he was wrong to do so in the feedback session. the trainer offers this explanation . if we come up with that in between a play on tick with. no, that's exactly why i'm having so much trouble on the phone. thanks. and you have an autistic picture of a photograph of a woman and you show. ready a tiny nipple. yup. and so on one hand, this is
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a dvd because we have a 100 percent uncovered. nagle, on the other hand, you have this almost hitting a picture. but and you don't did it because it doesn't feed them. that's exactly right. i yes. but you have a problem because you're going to have them. what do you think in your decision and we're in school, you have to learn the rules. applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day has to b o y l, a u, along with partners in john. because it's not my
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training program with the end goal of turning. you into a machine that her pedro worked for 6 months as a content reviewer for facebook. at accenture, he agreed to respond to our questions, but only if he remained anonymous 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game or else you will have a job at the end of the month ends. it's good. that's a point where i just felt those robots and just doing as many pictures and videos as much as possible. just because i was that's the only thing i can do there just there with numbers and click and enter numbers, enter numbers. and the hardest thing for pedro is trying to forget everything that he saw on that screen over 6 months. blue book fairs for it's we're not
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mentally for birds for it's all this stuff that didn't really give us the inputs before and it just comes to you as a shock. this just comes to like a wave here. have this in front of you and you can't really say yes or no to if you give me a 1000000 euros, 1000000000 euros i would go. it's not for me. with ah bring you the very latest every out the day. this is all now snow from everyone
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here with, [000:00:00;00] with a directly. we still have a delay, says content to us and decide who sees what content when, and how much of it. facebook claims that these algorithms are there to learn about our specific preferences. actually this is untrue shaping preference if tomorrow person finds a fake point with saying the fact that this content ranks at least 20 percent or maybe even 40 percent or pretty. that's true. was
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a very dangerous thing to all those driven by dreamers shaped bankers and those with theirs sinks, we dare to ask in ah, what pedro describe to us the wave of shock that washes over you unexpectedly is exactly what happened, a great one. it started around the 5th day of training during the practical exercises
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a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria, with the same horrific scenes or unfolding on his neighbors screen to help you might take a glass of water ah or a shoe, but one whom you don't lose. poland was passed through as you to the got the mobile . he gets me is don't, he's just do the taller because he bought it in the new 0 gussie, totally mixed homeless at the school. he can also do all the golden
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cakes like this on a daily basis for great why and his group. luckily, they can always rely on the useful advice of the trainers to feel better off with the rain. and if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most traumatized moderators on this day, a video lasting several minutes brought the violence to another level for greg guar . oh, during the break, every one tries to shake off the shocked by disgusting, the grim video. they've just witnessed a was with and they were like, playing with the gun. i'm suddenly
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a guy with a, a, a. then i can wait, while i realized was the extent of the damage. this job can cash when talking with a former moderator who was now a trainer with blake a because i just see people being a like i can now the i can not anymore. i like
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a firm, i mean, whole take medication, but a vacant watch, a lot of the street and you're still doing this. why you have to there is a good deal every day. like, i'm cleaning the trash. right. you know, i know. okay. i didn't watch it, but at least i know that with years old it doesn't have not even 2 years after quitting the post, pedro still has very vivid memories of certain videos. there's a few things that i saw. those things are going to stay with me because i, i remember them as it was yesterday. it's very emotional. something i remember sometimes people used to like they were working,
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being productive and suddenly they just stand up and run out of the room. that's ok because sometimes you trauma built app, just the and for pedro left, him feeling helpless, warming. but this is just the one getting murders the only action. take the lead example. we just erased it out of the platform. we don't really go into depths of like calling the police for example, like never really feel content with what you're doing. you're just going round lauren circles and just like bombarded with all the stuff. so it's like a mixture of emotions. they go through and when the 8th hours for how many were you and you started with? we were 30 when we started 30 from that's 30 that started just decreasing one by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting to understand
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what pedro went through and what greg, why, and his colleagues are currently experiencing? we met up with a psychiatrist. professor teary bobby is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we found. ah, is mercer petal said more thomas? he considers solar dixie tissue deliver pushes officious ethan best sense of it from promoters. if it bullshit, if it goes approved, want oil. shoop loss control buffer. manion up oftentimes did that had to pin euclid middle zones. ethanol would occur. you per year. yeah. well, most leopard unit, actual atomic italia induces, you know,
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certain doses, you measure a voice, so pseudo g o, q, a, po, for a new e o of new naulty forces i. e ski bother you. i dyslexic, a causes, merger of yen forces embody, forces were amended, has it all citron difference, do it in the set up? are you getting? yes, we also talked to him about the famous confidentiality classes imposed by facebook at the cook. children's goose ok. rather the shorts, if at the earlier the sale, it's a paucity of a key or a box you know, oh, who's useful to school napoleon or chris walter? no prisma does it, because you to the, the, the hoodie, she whole move more gam bags of clothing move, or victor thall, doodle, proof of in the hovel. oh,
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as is infected with anxiety, trauma, stress, cleaning up. social media comes at a great cost. greg guar decides to quit only 2 weeks later, still in his training period. ah, he received his paycheck just before leaving his hourly pay written at the top for euro's $0.62, gross. this is a tough pill to swallow for his colleague. i with the ice cream shop. after our experience there, we contacted accenture. their response was a brief email that didn't once reference facebook. it did, however,
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contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing, and those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day, and so on. the response has continued to be. we'll put more content moderators on
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it, which means that that is, continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors, but according to this researcher, this isn't the only reason that it's about labor costs, but it's also about creating layers of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it, they removed themselves, they put themselves at a distance from the workers and their conditions. and it's not just a geographic distance, but sort of
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a moral distance. so when that content moderator some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did, then it, me a possible for that company to disclaim responsibility for that. even though ultimately, they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators file lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be dictum supposed traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an email to explain how facebook, with his partners pays great attention to the well being of content moderators. working on his platform, which is an absolute priority. to finish off here, some of the latest news from the sector. while these ghost workers are left in the shadows,
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it's business as usual for the companies working in this new sector. a few weeks after filming figure h, founder sold his company for $300000000.00, while at least now, he has good reason to be happy. ah . ready ready ah
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no one else seemed wrong. when i was just a few feet out, dizzy becomes an advocate. an engagement equals the trail. when so many find themselves well to part, we choose to look for common ground. i this financial to why was i did a little about money laundering. first thing, this is cathy to 3 different. oh good. this is a good start. well, we have our 3 banks all set up here. maybe something in europe, something in america, something overseas in the cayman islands, you know, all these banks are complicit in the policy. we just have to give them a call and say, hey, i'm ready to do some serious my laundry. ok, let's see how we did. well, we've got a nice luxury watch for max and for stacy. oh,
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beautiful jewelry. and how about ha ha. luxury automobile again for mag? you know, it, money laundering is highly regal. copier watch has a record. oh, driven by dreamer shapes bankers, those with dares sinks. we dare to ask for the mediterranean, is the world's most over fish, seen on sustainable exploitation of its fish, dogs. what's marine? biodiversity undergoing threat a lesson mcgee?
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and of course we sure your stylus got us in can continue pulling cookie capital a can want to put our lives despite the promises to end over fishing by 2020. the situation is changing too slow. well, i'm very disappointed with the politicians that they basically not in public interests. they also do not in the mid interest of the fishes, the only interest of the fishery lobby on the face of the only ones in danger. the fisherman, also at risk of losing all hope, i get my thought ups of them before they get to them about that. i'm with the bubble when i get them
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with what you asked me is russia wants to fight a war with nato. let me ask you, does nato want to fight the war with russia? the russian president, born to night, had to stop playing games and ignoring moscow security demands. the strong words come as madame a potent agrees with the french president to work on stability permit the 10th situation around ukraine. breaking from the pac low menu on the prom tenses back on nato's ante russia rhetoric and calls for moscow security concerns to be heard. c, u. s. o takes a different roads with president biden threatening. a crucial european gas line will be shell. if russia invade ukraine, there will be no longer nurse to you to we will, per unit. how will you do that?


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