tv Documentary RT February 8, 2022 8:30am-9:01am EST
silicon valley elite who was out of touch with the rest of the world. this is the key to understanding lucas b walks logic. although it's not the only part. these workers are invisible by design. i'm. he can write code and send your account, never talk to anyone, it is and see can get the work back on a spreadsheet. if you need to. e, to see these i letters and numbers of identifying the worker, you don't see a name. you don't see where they live, you don't see what their situation as you don't see unless you keep track of it yourself. have they worked for you before or not? so do these ghost workers really know who they worked for? have they ever heard of lucas b one? we showed them the footage of the figure 8 founder talking about their work ah, with technology can actually pay them a tiny amount of money. and then get rid of them when you don't need them anymore.
you giggling over paying people that isn't. yeah. but now i'm going to start arguing with like, i do about the eyes when they get me. and today it's kind of surprising, i guess, a little bit to see there's so openly openly talking about that view that they have of the workforce it's, i guess doesn't always surprise me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation or maybe even some a some discretion basically say in person, you know, you, you, you hi somebody for 10 minutes and fire then this way. you don't have to look at the person any does. good bye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't,
i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, managed this invisible workforce, hiding behind your screen. there are those who feed algorithms for next to nothing . it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning and how it makes sense of our place in the world. today with 2000000000 users,
facebook no longer has anything to do with mark soccer bags. initial vision of the site. with violent videos, 8 speech and pornographic images, more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining of something as hate speech is very linguistically nuanced. i am optimistic, but over 5 to 10 year period we will have a i tools that can i get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of us is still reactive people flag at us. um we, we have people look at it. these people are in charge of sorting and managing content on the network, facebook call them content reviewers. according to their site,
facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines and the us we contacted facebook, but the company refused our request for an interview. ah. so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multi nationals such as majority, cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg, why is one of the journalists in our team? he responded to the ad and was offered the job.
before taking off, he received his contract, which included his monthly salary 800 year us a little over the minimum wage in portugal with a food allowance, so 7 euros $0.63 a day facebook isn't mentioned once in the document even went directly asked, accenture refused to give the client's name. i was just wondering now that i took the job, i'm going down. i'm glad i was humoring if i can know the name of the company i'm going to work for. now if we can not reveal the name yes or no from a culture for tweaking, not younger complaint,
this is where greg, why we'll be working at the extent your offices in lisbon. before getting started, our journalist was sent to a welcome meeting. that footage is a little shaky, as greg wise filming with a hidden camera. having 19 with accenture linkfeld brig, why isn't the only new employee 12 other people are starting the role at the same time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you. all my job is give you advisor, to help them all the relationship with them. after the vacation documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told everything that you cannot mention,
that you are working for the for the client is really very the many. you cannot miss anyone. this are working for people. okay. is someone asked you where you were? you were for fincher. okay. are we still if we ever go and if they feel so if i'm talking to some calling from a center not from the fuzzy and yes is where my work. i cannot fill that out for facebook. okay. it's not allowed. it's completely like confidential that working, that he's working here at the okay. code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for 800 years a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot, right? that is, we must, because by law we can do like we can, funded by law with,
you know, the thought of inch in cleaning up social media is a bit like doing your family's dirty laundry and has to be done. but nobody talks about, oh, why? so careful, what does the job involve? ah, we continue discreetly with greg why? with before becoming a moderator, greg, why has to follow a 3 week training program? moderating facebook's content doesn't only involve deleting violent videos or racist jokes. it's a lot more complicated. at the moment, the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training. every day is dedicated to a different theme during the program. for example,
nudity violent images or 8 speech on the agenda today. dark humor, and jokes and bad taste. we will rule violation if the person that you see in a missing person is didn't leave you on the bed. stay with me to my school. what do we do with it a little? here's an example of an inappropriate joke. about $911.00 or it may seem over the top, but there are dozens of rules like this for each category which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position, the moderator can't always make the same decision. ready here's an example from the
exercises to better explain. greg guar decided to delete this particular photo, but according to facebook's rules, he was wrong to do so in the feedback session. the trainer offers this explanation . if we come up with that in between a contact with no, that's exactly why i'm having so much trouble on the phone. thanks. and you have an autistic picture of a photograph of a woman and usually. ready a tiny nickel and so on one hand, this is a dvd because we have a 100 percent uncovered label. on the other hand, you have this almost hitting a picture. but, and you don't did it because it doesn't feed them. that's exactly why i yes,
but you have a problem because you're going to have things in your decision and you're in school, you have to learn the rules. applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day has to b o y l a u. this beth is. if we just in part of the room with john. because this is not mine. i training program with the end goal of turning you into a machine that her pedro worked for 6 months as a content reviewer for facebook. at accenture, he agreed to respond to our questions,
but only if he remained anonymous. 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game, or else you will have a job at the end of the month. ends. it's good. that's who points where i just felt those robots and just doing as many pictures and videos as much as possible. just because i was that's the only thing i can do there just there with numbers and click and enter numbers, enter numbers. and the hardest thing for pedro is trying to forget everything that he saw on that screen. over 6 months. lou, help paris for it's, we're not mentally for birds for it's all this stuff that didn't really give us the inputs before and it just comes to you as a shock. this just comes to like a wave here. have this in front of you and you can't really say yes or no to if you
oh, driven by dream shapes bankers are those with dares sinks. we dare to ask the mediterranean as the world's most over, they should see unsustainable exploitation of its fish dogs, which maureen biodiversity under great threat to medicine is the lesson again, call to us. we should get a guest on the system because our system, i'm not going to pull leaky, careful with his on his tech and want to put our lives despite the ease. promise is to end over fishing by 2020. the situation is changing to slow. well,
i'm very disappointed with the politicians that they basically not in public interests. they also do not in the mid interest of the fishes, the only interest of the fishery. moby on the face of the only ones in danger. the fisherman also at risk of losing or picking them up someone before they get to them about that. i'm with the bubble thought i get them. i'd be real. she's been the liberty of abuse that block on screen with what pedro described to us the wave of shock that washes over you unexpectedly is exactly what happened to greg. why it's it around the 5th day of training during
the practical exercises a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria, with the same horrific scenes or unfolding on his neighbors screen to help might take her aggressive with her as she but one of them. yeah. national news on goes past 2 as you to the got the mobile, the gets me. you don't, you just do the tool because you bought it out on the 0 gosh, 20 most homeless at the school mostly altogether.
it's like this on a daily basis for great why and is group. luckily, they can always rely on the useful advice of the trainers to feel better off with the rain. and if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most traumatized moderators. on this day, a video lasting several minutes brought the violence to another level for greg guar . during the break, every one tries to shake off the shocked by discussing the grim video they've just witnessed. i was with you guys and and they were
like, playing with the guy. i'm suddenly issued the guy, but he was late with a i didn't know that with a then i can wait while i realized was the extent of the damage. this job can cash when talking with a former moderator who was now a trainer. i am blakely, i just see people being a like, i can now the i can not anymore.
i mean a enough to burn, i mean, whole take medication, but to know that i believe they can watch a lot of history and you're still doing this is why you have to, there is of, i do feel every day like i'm cleaning the trash right. you know, i know, okay, i didn't watch it, but at least i know that everyone with years old it, but i'm not even 2 years after quitting the post, pedro still has very vivid memories of certain videos. those a few things that i saw, those things are going to stay with me because i remember them as it was yesterday
. very emotional, something i remember sometimes people used to like they were working, being productive and suddenly to just stand up and run out of the room. that's ok because sometimes there's trauma built. this is the end for pedro left him feeling helpless, swimming. but if this is the one getting murders, the only action take the lead example, just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you just going round more in circles and just like bombards with all the stuff like a mixture of emotions that you go through and one day, 8 hours for how many were you and you started with? we were 31 started 30 from that's 30. that started decreasing month by month. until now there's only like 3 people. pedro claims that
a lot of people struggle to deal with the rule and end up quitting. to understand what pedro went through and what greg, why and his colleagues are currently experiencing. we met up with the psychiatrist . professor teary bobby is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we filled. ah, is mercer little said moore timothy console dixie to see, to have of our pre joseph, is she 2nd best sense of it from, from others? if it noted as it goes approve, want oil, shoop loss control buffered, man. yeah, i bought on time, did at the dap included book middle, so 2nd little boy do cow you per year. yeah. well i was gonna pay the nif actual
total batiks. it's a yeah. induces you know, that that induces the merger of all. so pseudo g o q, a possible renew, 11 year warranty process is key. but you, they told pathetic secret got his merger. william forces and part of his forces were amended, has it oxygen difference do of a kin kinnon sit up if you would, if it's jenny. we also talked to him about the famous confidentiality classes imposed by facebook at the cook. children's goose. ok. rather the shorts, if at the earlier that sale, it's a paucity of kia. a doctor. oh, just with the school napoleon or his motor. no prisma does. english was you to, is it the hoodie. she whole moved more. gam bags of clothing move was. there is
a whole doodle clue of in the hovel. oh, at isn't back to lift anxiety, trauma, stress. cleaning up social media comes at a great cost. greg, why decides to quit? only 2 weeks later, still in his training period. ah, he received his paycheck just before leaving his hourly pay written at the top. for euro's $0.62 gross. this is a tough pill to swallow for his colleague, i with the ice cream shop. after our experience there, we contacted accenture. their response was a brief email that didn't once reference facebook. it didn't however,
contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing in those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day and so on. the response has continued to be,
we'll put more content moderators on it, which means that that is, continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors, but according to this researcher, this isn't the only reason that it's about labor costs. but it's also about creating layers of, of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it, they remove themselves,
they put themselves at a distance from the workers and their conditions. and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, as having trouble psychologically or emotionally because of the work that they did, then it may be a possible for that company to disclaim responsibility for that. even though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators via lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be take them to post traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an email to explain how facebook, with his partners pays great attention to the well being of content moderators working on its platform, which is an absolute priority. to finish off here,
some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure h, founders sold his company for $300000000.00. well, at least now, he has good reason to be happy. ah . ready ready ah,
what we've got to do is identify the threats that we have. it's crazy even foundation, let it be an arms race. is an offense, very dramatic development. only personally and getting to resist. i don't see how that strategy will be successful, very difficult time time to sit down and talk. oh, is your media a reflection of reality? ah, in a world transformed what will make you feel safer? isolation or community? are you going the right way? where are you being led somewhere? which direction? what is true? what is faith?
in the world corrupted, you need to descend a join us in the depths or remain in the shallows. with a directly re sell advertise as content to us and decide who sees what content when and how much of it. facebook claims that these algorithms are there to learn about our specific references. actually this is untrue. they are shaping preference. if tomorrow person finds a fake poor legit video we're saying the earth is a flat, then this content ranks. huh. at least 20 percent or maybe even 40 percent
or pretty. that is true. was a very dangerous thing. ah, story with you asked me if russia wants to fight a war with nato. let me ask you does night. so want to fight a war with russia, bladder methods, and warnings, nato, to stop playing games and ignoring moscow security demands. the strong woods come as the russian and french president agreed to work on stability. and the big 10 situation around you. credit breaking from the pocket line mcclung turned his back on. the po, zante, russia, rhetoric and caused some of those security concerns to be heard. who's the us so takes a different road with president biden's threatening to that, that a crucial european gas pipeline will be show russia invades ukraine.