saying the earth is less than this content rank slow, little at least 20 percent or maybe even 40 percent. believe it's true. it was a very dangerous thing. mm hm. l look forward to talking to you all. that technology should work for people. a robot must obey the orders given it by human beings, except where such orders that conflict with the 1st law show your identification. we should be very careful about artificial intelligence at the point, obviously is to place trust, rather than fear i would like to take on various jobs with artificial intelligence . real summoning with a robot must protect its own existence with

silicon valley elite who is out of touch with the rest of the world. this is the key to understanding lucas b walks logic. although it's not the only part, these workers are invisible by design. i can write code and send your account over, talk to anyone is design, see can get the work back on a spreadsheet. if you need to. e, to see these letters and numbers of identifying the worker, you don't see a name. you don't see where they live. you don't see what their situation as you don't see unless you keep track of it yourself. have they worked for you before or not? so do these ghost workers really know who they worked for? have they ever heard of lucas b one. we showed them the footage of the figure 8 founder talking about their work ah, with technology can actually i the amount of money and then get rid of them when

you don't need them anymore. you giggling over paying people. that isn't. yeah. oh, okay. now i'm going to start arguing like i do about the eyes when they get me and judy it's kind of surprising, i guess, a little bit to see. there's so openly, openly talking about that view that they have of the workforce it's, i guess it doesn't always prize me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation. or maybe even some, some discretion basically say in person, you know, you, you hi somebody for 10 minutes and fire them this way. you don't have to look at the person who does good by. so that's kind of just, it is kind of the fact that the head of the company is,

people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable ah, amongst this invisible workforce, hiding behind your screen, there are those who feed algorithms for next to nothing. it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning . and how we make sense of our place in the world. today with 2000000000

users, facebook no longer has anything to do with mark soccer bags. initial vision of the site with violent videos, hate speech and pornographic images. more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining of something as hate speech is very linguistically nuanced. i am optimistic, but over 5 to 10 year period we will have a i tools that can i get into some of the nuances, the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of us is still reactive people flag it us. um we, we have people look at it. these people are in charge of sorting and managing content on the network,

facebook call them content reviewers. according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines and the us we contacted facebook, but the company refused our request for an interview. ah. so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multi nationals such as majority, cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal. greg, why is one of the journalists in our team?

he responded to the ad and was offered the job. before taking off, he received his contract, which included his monthly salary, $800.00 euros a little over the minimum wage. in portugal with a food allowance of 7 euro's $0.63 a day, facebook isn't mentioned once in the document even went directly asked. accenture refused to give the client's name. i was just wondering now that i took the job, i'm going there. i'm glad i was just gimme a ring. if i can know the name of the company i'm going to work for. now if we can not reveal the name yes or no from a culture that we can not, you're not allowed to say again.

this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalist was sent to a welcome meeting. the footage is a little shaky, as greg wise filming with the hidden camera. having meeting with accenture, lindsey walden. greg, why isn't the only new employee 12 other people are starting the role at the same time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you. all my job is give you advisor, to help them all the relationship with them. after the vacation documents and social security paperwork, the small group finally find out which company they are working for. but it's top

secret. you must have been told everything that you cannot mention that you are working for the okay. the client is really very the many. you cannot miss anyone. this are working for people. okay. is someone asked you where you were? you were for extension. okay, are we still we, we have the scope and if they feel so if i'm talking to some calling from a center not from 2000 and yes is what my work. i cannot felt that i would prefer. okay. it's not allowed. it's completely like confidential that work if, if, if he's looking here it is. okay. code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for $800.00 euros a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot, right?

that is, we must, because by law we can do like we can funded you by law with, you know, the thought of inch in cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about oh, why so careful? what does the job involve? ah, we continue discreetly with great. why? with before becoming a moderator, greg, why has to follow a 3 week training program? moderating facebook's content doesn't only involve deleting violent videos are racist jokes. it's a lot more complicated. at the moment. the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned

during the training. every day is dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda to day, dark, humor, and jokes and bad taste. we will rule while we share. if the person that you see any missing person is visibly you on, on the bed day with me tomorrow at school, what do we deal with a lot of events. here's an example of an inappropriate joke about $911.00 or it may seem over the top, but there are dozens of rules like this for each category which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position,

the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg guar decided to delete this particular photo, but according to facebook's rules, he was wrong to do so. in the feedback session, the trainer offers this explanation. if we can help with that in between a contact with no, that's exactly why i am having so much trouble to understand thanks and you have an autistic picture of a photograph of a woman and you show. ready a tiny miracle. yeah. and so on one hand, this is a dvd because we have a 100 percent uncovered label. on the other hand, you have this almost

a picture and you don't get it because it doesn't feed them. that's exactly why i yes, but you have a problem because you're going to have things in your decision and you're in school and you need to learn the rules. applying facebook rules without questioning them is the number one rule, a principle that will be drilled into you all day every day. there has to be, oh, yeah, thank you. with, along with, with why they do sometimes when you don't mind a training program with the end goal of turning you into a machine i

the mediterranean is the world's most over fish. see unsustainable exploitation of its fish dogs, which maureen, by of diversity under great thread as she medicine is the lesson the getting the quote, our special guest on asses ecosystem. huntington katrina pulling cookie. cafe lifted his hon just to kick in one or 2. but a loose, despite the ease promises to and over fishing by 2020. the situation is changing too slowly. well, i'm very disappointed with addition to that they basically not in public interest. they also do know in the midst of interest of the fishes, the only full term interest of the fishery. moby on the face shows the only ones in danger. the fishermen also at risk of losing all the plugin, my thought observable, where they get the then of about that i'm with the bubble more thought i get them.

i be real. she's been liberated, abusive block on spring, in both on the on with nebraska voted in the change, mitchell page one what pedro described to us the wave of shock that washes over you unexpectedly is exactly what happened to greg. why? it started around the 5th day of training during the practical exercises ah, a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria with the same horrific scenes or unfolding on his neighbor's screen to might

take a glass of water ah or a shoe, but one of them. yeah. those younger one goes to school. she to the got the mobile, they gets me keys do because he bought a new customer only mux, tomba, city schools, most if you wanna put your kids like fish on a daily basis for great y and his group. luckily they can always rely on the useful advice of the trainers to feel better with . if the macarena isn't quite enough to cheer you up,

the business also has psychologist, available for the most traumatized moderators. on this day, a video lasting several minutes brought the violence to another level. for gregoire during the break, everyone tries to shake off the shock by discussing the grim video they've just witnessed. i was with david and they were like playing with the guy. but he was late with the yeah, i think they val, hey, i didn't know that they didn't get out of that. like the mom. nice baby i then i,

a greg guar realizes the extent of the damage this job can cache when talking with a former moderator who was now a trainer with blake. i just see people being in my brain agencies with that like i can help with today. i was running a like, i cannot anymore. i mean, a enough to burn, i mean to communication, but you know that i feel like i can't watch a lot of the st. anyone that was still doing this. why do you have to do there? is it i do feel every day and like, i'm cleaning the trash, right. you know, i know, okay, i didn't watch it,

but at least they know that even on years old it, but i'm not even 2 years after quitting the post, pedro still has very vivid memories of certain videos. those a few things that i saw, those things are going to stay with me because i remember them as it was yesterday . it's very emotional. sometimes i remember sometimes people used to like they were working, being productive, and suddenly they just stand up and run out of the room. that's ok because sometimes trauma built after that, this is the end for pedro left him feeling helpless, warming. but if this is the one getting murders, the only action take the lead example, just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing.

you're just going round more in circles and just like bombards with all the stuff like a mixture of emotions that you go through and one day, 8th hours for how many were you and you started with? we were 31 started 30 from that's 30. that started decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting. to understand what pedro went through and what greg, why and his colleagues are currently experiencing. we met up with a psychiatrist. professor teary bobby is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we found. ah,

is mercer little said moore timothy console? dixie tissue to lever pushes, if, if she 2nd best sense of it from promoters. if it bullshit if, if it's a young girl approved, want home shoop loss control buffered, men yell about on time. did that had to penny could middle so 2nd would occur. you per year. yeah. well, what's gonna happen if actual automatic, the yes, indices you know, certainly says the merger of all, so pseudo g o, q, a, po, for a new 11 year wanted forces he ski, but you know, it all possible ethics. he could cause his he merger williams forces embody, forces, shakes were amended, has it oxygen difference do of a kin kinnon sit up you jenny?

yes, we also talked to him about the famous confidentiality classes imposed by facebook at the cook. children's goose. ok. rather the shorts, if at the earlier that sell it, a paucity of kia are back to her. oh, just went to school. napoleon or chris wanted a little prisma does. it pushes you to visit the hoodie. she ho move mor good. by go ck low to move also, there is a whole do little clue of in the hovel. oh, as is impacted with anxiety, trauma, stress, cleaning up. social media comes at a great cost. greg guar decides to quit only 2 weeks later, still in his training period. ah, he received his paycheck just before leaving his hourly pay written at the top for

euro's $0.62, gross. this is a tough pill to swallow for his colleague. ah, i with the ice cream shop. i mean, after our experience there, we contacted accenture, their response was a brief email that didn't once reference facebook. it didn't, however, contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing in those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in

california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day, and so on. the response has continued to be. we'll put more content moderators on it, which means that that is, continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as

possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors, but according to this researcher, this isn't the only reason that it's about labor costs. but it's also about creating layers of, of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it, they remove themselves, they put themselves at a distance from the workers and their conditions. and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did, then it may be a possible for that company to disclaim responsibility for that. even though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators,

while lawsuits against facebook in the us. a few months ago. all 3 were working under sub contractors, all claim to be victim supposed traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an e mail to explain how facebook, with his partners pays great attention to the well being of content moderators. working on his platform, which is an absolute priority. to finish off here, some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure eights, founder sold his company for $300000000.00. well, at least now, he has good reason to be happy. ah

. ready ready ah, well, they directly resell, evidently, says content to us and decide who sees what content when and how much of it. facebook claims that these algorithms are there to learn about our specific preferences. actually,

this is untrue than shaping preference. if tomorrow person finds a fake point or the video we're saying the flat, then this content ranks. huh. at least 20 percent or maybe even 40 percent or pretty true was a very dangerous thing. a smart software is not going to end. and the transformation of all industry is with us, whether people like it or not. the last industry in the world to be transformed by software was money and big coined rolled into town. and now money has been dis, mediated or disrupted by this software. this protocol, call bitcoin and of course bankers hate at central bank or say that, but let's talk back within 10 years, all major central banks will be gone and we're going to be in

a post the central bank era. ah, what are you doing? what are you doing today? good, good. please go in the heavy and canada is capital with law enforcement making. $23.00 arrests and issuing more than a 1000 tickets. as the mass movement, paralyzing auto was downtown area, interest, a 13th day of protest. lunch. still be with you asked me if russia it's defined, so will was made. so let me ask you, does knight so want to fight a war with russia? vladimir putin warns nato to stop playing games and seize, ignoring moscow security demands. the strong words come as the russian and french president agree to work on stability amid the ongoing 10th situation around ukraine .