tv Documentary RT February 13, 2022 8:30pm-9:01pm EST
most workers really know who they worked for. have they ever heard of lucas b one. we showed them the footage of the figure 8 founder talking about their work ah, with technology to actually pay them a tiny amount of money and then get rid of them. you don't need them anymore. you giggling over paying people danny's and yeah, but i can. now i'm going to start arguing like i do about the eyes when they get me . and today it's kind of surprising, i guess, a little bit to see there's so openly and openly talking about that view. they have of the workforce it's, i guess doesn't always prize me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation or maybe even some
a some discretion basically saying in person, you know, you hi somebody for 10 minutes and fire them this way. you don't have to look at the person and you just good by. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah, this invisible workforce. hiding behind your screen, there are those who feed algorithms for next to nothing. it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the slate presentations of the silicon valley c e o
. i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most us. and that's how we find meaning . and how we make sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark sucker begs initial vision of the site with violent videos, hate speech and pornographic images. more and more content has to be deleted and it isn't always robots doing this job. there are once again, humans hidden behind the screen. determining of something as hate speech is very linguistically nuanced. i am optimistic that over 5 to 10 year period, we will have a i tools that can i get into some of the nuances,
the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems. but today we're just not there on that. so a lot of this is still reactive people flag it us. um we, we have people look at it. these people are in charge of sorting and managing content on the network, facebook call them content reviewers. according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines, and the us. ah, we contacted facebook, but the company refused our request for an interview. ah, so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multi nationals such as majority, cognizant or accenture. ah,
we found this job offer for a content reviewer for the french market. in portugal. greg white is one of the journalists in our team. he responded to the ad and was offered the job before taking off he received his contract, which included his monthly salary, 800 year us a little over the minimum wage in portugal with a food allowance. so 7 euros, $0.63 a day. facebook isn't mentioned once in the document. even went directly ash, accenture refused to give the client's name. i was just wondering now that i took the job, i'm going there and i'm glad i was
a simmering. if i can know the name of the company i'm going to work for now. if we can not reveal the name yes or no from a culture that we can not you're not allowed to say the name. mm. this is where greg guar will be working at the extent your offices in lisbon. before getting started, our journalists was sent to a welcome meeting. the footage is a little shaky, as greg wise filming with the hidden camera. oh gee, with accenture, latency rig, why is it the only new employee? 12 other people are starting the role at the same time. another french person, along with some italians and spaniards,
and each our representative is running the welcome meeting. welcome you. all my job is to your advisor to help them all the relationship with them. after the v, patient documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have control everything that you cannot mention, that you are working for the fact that the client is really very the many. we cannot miss any one that are working for faithful. okay. if someone asks you where you want, you are for attention, okay. we still, we, we ever go and if they feel so if i'm looking for some calling from a center, not from the photos and yes, when my work i cannot felt that i will face okay, is not allowed. it's completely like confidential that work is that he's looking here. it is. okay. code names, confidentiality clauses, and
a complete ban on cell phones. facebook gives you the life of a secret agent for $800.00 euros a month. and if you're the chatty type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot break that agreement because by law we can do what we can punish you by law with, you know, we thought redemption cleaning up social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about why so careful. what does the job involve? ah, we continue discreetly with great. why. with before becoming a moderator, greg, why has to follow a 3 week training program?
moderating facebook's content doesn't only involve deleting violent videos or racist jokes. it's a lot more complicated. at the moment. the algorithms can't have everything. every decision must be justified using very strict rules. this is what we learned during the training. every day is dedicated to a different theme during the program. for example, nudity violent images or 8 speech on the agenda today. dark humor, and jokes and bad taste. we will rule while we share. if the person that you see any missing person is visibly you on the, on the bed day with me tomorrow. what do we deal with even hulu?
here's an example of an inappropriate joke about $911.00 or it may seem over the top, but there are dozens of rules like this for each category, which can be difficult to get your head around. oh, take nudity, for example. depending on what part of the body you see or their position, the moderator can't always make the same decision. here's an example from the exercises to better explain. greg guar decided to delete this particular photo. but according to facebook's rules, he was wrong to do so. in the feedback session, the trainer offers this explanation if we can help with that in between a, on ticket the nipple. you know, that's exactly why i'm having so much trouble on the phone. thanks. and you have an
autistic picture of a photograph of a woman and usually. ready a tiny nickel and so on one hand this it is because we have a 100 percent uncovered label. on the other hand, you have this almost hitting a picture and you don't get it because it doesn't feed them. that's exactly why i yes, but you have a problem with your decision and we are in school has to learn. i room applying facebook rules without questioning them. is the number one rule, a principal that will be drilled into you all day every day has to b o y l, along with partial sometimes with john. because this is not my
training program with the end goal of turning you into a machine. you learn pedro worked for 6 months as a content reviewer for facebook. at accenture, he agreed to respond to our questions, but only if he remained anonymous. 2 years after leaving the company, he still remembers the numbing side of the rule. you have to play by their game or else you will have a job at the end of the month. and that's good, that's 2 points were just fault those robots and just doing as many pictures in the videos as much as possible. just because i was that's the only thing i can do there just there with numbers and clicking enter numbers, enter numbers. and the hardest thing for pedro is trying to forget everything that
he saw on that screen over 6 months. blue it up for it's for it's, we're not mentally prepared for, it's all the stuff that didn't really give us the inputs before. and it just comes to you as a shock that comes to like a wave here. have this in front of you and you can't really say yes or no to if you give me a 1000000 euros, 2000000 euros, i would go. it's not for me. ah ah, john is not expressing itself for having been willingness to leap pipe to the coach. a china is still trying to learn from others and trying to do business with
everybody, particularly with russia, with the u. s. which the, you know, it's not to office child nation and this is something that the whole world needs to understand. china is history never has this experience of colonization never has experience of trying to bully others always tried to make friends with oh, is your media a reflection of reality? ah, in a world transformed what will make you feel safer? high selection for community. are you going the right way,
or are you being led somewhere? which direction? what is true. wharf is faith. in the world corrupted, you need to descend a join us in the depths or remain in the shallows. l look forward to talking to you all. that technology should work for people. a robot must obey the orders given it by human beings, except where such orders at conflict with the 1st law show your identification. we should be very careful about artificial intelligence at the point obviously is too great trust, rather than fear. i would like to take on various job with artificial intelligence, real summoning with demon
a robot must protect its own existence with ah, what pedro described to us the wave of shock that washes over you unexpectedly is exactly what happened to greg. why? it started around the 5th day of training during the practical exercises a stream of horrific images and unbearable videos that must be watch closely in order to make the right decision. according to facebook's criteria with the same horrific scenes are unfolding on his neighbor's screen to help might
take her aggressive with her as she but one of them. yeah. national group on posters. she to the got the mobile. they gets me. they don't just do it because he bought it in augusta only must honda city schools most if you want to go kicks like fish on a daily basis for great why and it's group luckily they can always rely on the useful advice of the trainers to feel better off with, if the macarena isn't quite enough to cheer you up. the business also has
psychologists available for the most traumatized moderators. on this day, a video lasting several minutes brought the violence to another level for greg guar . during the break, every one tries to shake off the shock by discussing the grim video they've just witnessed. i was with david and they were like, playing with insanity. it shows the guy, but he was late with his own with a i didn't know, but i did. i'm not a baby i then i can
wait while i realized was the extent of the damage. this job can cash when talking with a former moderator, who was now a trainer with blake a because i just see people being in my a like i can now the other day. he's running a think i can not anymore. i mean a enough to burn. i mean, whole take medication, but you know, that would be like, i can't watch a lot of the street. anyone that you're still doing, this is why you have kitchen. there is a good deal every day. like, i'm cleaning the trash. right. you know, i know. okay. i didn't watch it,
but at least i know that even on years old it, but i'm not even 2 years after quitting the post, pedro still has very vivid memories of certain videos. those a few things that i saw, those things are going to stay with me because i remember them as it was yesterday . it's very emotional. sometimes i remember sometimes people used to like they were working, being productive, and suddenly they just stand up and run out of the room. that's ok because sometimes there's trauma built up. it's just the end for pedro left him feeling helpless, forming. this is the one getting murders, the only action. take the lead example, just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you
just going round lauren circles and just like bombarded with all the stuff like a mixture of emotions. they go through and one day, 8th hours for how many were you when you started with? we were 31 started 30 from that's 30. that started decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the role and end up quitting to understand what pedro went through and what greg, why, and his colleagues are currently experiencing? we met up with a psychiatrist. professor teary bobby is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we found. ah,
is mercer petal said mall timothy considered? saw the deficiency forever to joseph as she sat in the sense of it from from others . if she bullshitted, it goes approved, want oil, shoop loss control buffered maniac. upon time, did that depend included mid those ethanol would occur? you per year? well, what's gonna happen if actual total batik, italia, indices, you know, certain doses emerge of oil. so pseudo g o, q, a, po, for a new 11 year warranty for says e s q patty, q, u, i. prosthetic secret causes murder. lilian forces and police forces, checks were amended, has it oxygen difference? do a kin kinnon sit up a few with kelly?
we also talked to him about the famous confidentiality classes imposed by facebook at the cook, children's goose ok, rather the shorts, if at the earlier the sale, it's a pussy day or 5th kia, a bacteria. oh, just with the school napoleon or his mother, a little prisma does it pushes you to the is it the hoodie she hor move more gam bags of clothing move or thick. there is a whole doodle clue of in the hovel. oh, as is impacted with anxiety, trauma, stress, cleaning up, social media comes at a great cost. greg guar decides to quit, only 2 weeks later, still in his training period. ah,
he received his paycheck just before leaving his hourly pay written at the top. for euro's $0.62 gross, this is a tough pill to swallow for his colleague. ah, i with the ice cream shop. after our experience there, we contacted accenture. their response was a brief email that didn't once reference facebook. it didn't, however, contain this phrase. the well being of our employees is our priority. to finish our tour of the internet's trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing in those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in
california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day, and so on. the response has continued to be, we'll put more content moderators on it, which means that, that is, continues to exponentially grow. it has gone from a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue, it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as
possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use sub contractors. but according to this researcher, this isn't the only reason that it's about labor costs, but it's also about creating layers of, of lessening responsibility between those who solicit this kind of work and, and need it. and those who do it and where they do it. they removed themselves, they put themselves at a distance from the workers and their conditions, and it's not just a geographic distance, but sort of a moral distance. so when that content moderator some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did, then it may be possible for that company to disclaim responsibility for that even though ultimately they really are responsible because they asked them to do that work in the 1st place. despite these precautions, 3 former moderators file lawsuits against facebook in the us. a few months ago. all
3 were working under sub contractors, all claim to be victim suppose traumatic stress disorder. the american company refused every request. we made for an interview, they did, however, send us an email to explain how facebook, with his partners pays great attention to the well being of content moderators working on its platform, which is an absolute priority. to finish off here, some of the latest news from the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure eights, founder sold his company for $300000000.00, while at least now he has good reason to be happy.
ah . ready ready ah, and the democratic republic of congo is among the richest countries in the world and natural resources, but he cannot mclee it's still one of the poorest cobalt is an essential material in manufacturing batteries from odin, devices like electric cars, mobile phones and computers. 60 percent of the world's cobalt reserves are in congo . 20 percent of it comes from small scale mines. units have figures confirm that in
2017. more than $40000.00 children worked in cobalt mining in the republic to earn a living and pay for schooling. next time you use a fancy gadget like a smartphone camera or, or laptop, and just remember that there's a chance it works thanks to a child, hard labor children like john michelle henry at all countless others like them more well, they directly re sell advertise as content to us and decide who sees what content when and how much of it. facebook claims that these algorithms are there to learn about our specific preferences. actually, this is untrue. they are shaping preference. if tomorrow the person finds
ah, in the story is the shape the news this week worship loves hysteria over what's being claimed or it's a legit plan. the 3 big ukraine as western officials urged their citizens to leave the country. i made daily media headlines with an attack is imminent. police clear trucker convoy protest is in canada from a u. s. border bridge. they've been blocking for a week. the country's prime minister labeled members of the anti cove. it mandates movement on canadian. this is a story of a country that go through this pandemic by being united and a few people shouting and waving. swastikas does not define who can eat a hearing in the doping case of russian figure skater. camila believer has wrapped