tv Mayors Disability Council SFGTV December 1, 2021 3:00am-5:31am PST
. >> clerk: good afternoon. i'll be co-chairing the meeting. welcome everyone. we'll go ahead and start with roll call. good afternoon. so if the council members are present could broadcast to the channel and let us know that you're here. we will be broadcasting this live on sfgov tv and it is open captions and i will be -- we will be working with a different format today with me
signing the roll call and the information before you all. so bear with us as we work through some technical difficulties. this meeting is open caption and sign language interpreted. the mayor's disability council is generally held on the third friday of the month. please call the mayor's office on disability for further information or to request accommodations at this number. (415) 554-6789. that's for voice calls or you can e-mail us at firstname.lastname@example.org.
our next regular meeting will be on friday, january 21st, 2022, in the coming year from 1:00 to 4:00 p.m. there will be no public meeting in december due to holiday season and details about the january meeting will be made available in december. we thank you for joining us. iman, can you please give the roll call. >> clerk: okay. [roll call]
and that completes the roll call. >> great. now we have the reading and the approval of the agenda. iman, will you please read the agenda for today. >> clerk: all right. so for the reading of the agenda, we have the first item as welcome and roll call. the second is an action item which is the reading and approval of the agenda.
the third item is public comment which is a time for members of the public to address the council and items of interest to the public that are within the subject matter jurisdiction of the council that are not on the agenda of this meeting. item four is the -- is an information item. it's the co-chair report. item five is an information item: housing needs assessment legislation. and it's a presentation by rose johns from the disability and aging services and human services agency. item six is the introduction of the new director of the department of disability and aging services, kelly dearman. item seven is a break. item eight is an information item: shared spaces and implementation and enforcement. it will be a presentation by
monica munowitch from the san francisco municipal transportation agency. and item nine is a report from the mayor's office on disability. item ten is correspondence. item eleven is general public comment. item twelve is a discussion item for council member comments and announcements. and item thirteen is adjournment. >> wonderful. thank you, iman. are there any council member who is have questions or comments about the agenda? if not, please say 'aye' if you are approving the agenda for today. wonderful the agenda is
approved i man i believe the next part is for you to make the statement. would you begin? >> clerk: yes. so this takes us to the public comment portion. we welcome the public participation during public comment period. it will be an opportunity for public comment at the beginning and end of the meeting as well as after specific items on m.d.c.'s agenda. if you want the council to respond to your comments following the meeting, please provide your contact information by e-mail message to email@example.com with the subject 'comments reply requests.' if you are responding via
webinar, you can make public comment during the public comment period by clicking on the raised hand feature and raising your hand. you will be recognize when had it's your turn. you can also use the q&a feature in the zoom webinar to be recognized or make a comment. if you wish to be recognized, type your question in the q&a box. you can also type your comment into the q&a box and the clerk will read it for you. if you're joining by phone, dial star 9 when you want to be recognized. you will be prompted when it's your turn to make comments. we welcome suggestions about how to make the m.d.c. meetings more accessible. please send an e-mail to firstname.lastname@example.org. please call or send us an
e-mail. so at this time, members of the public may address the council on items of interest to the public that are within the subject matter jurisdiction of the council that are not on this meeting agenda. with respect to agenda items, it will be each member of the public may address the council for up to three minutes. discussing any items not appearing on the posted agenda including items raised at public comment. if members of the public would like to make public comment, please do so and let us know now. i do see that we have at least one person interested in making public comment at this time.
okay. caller, ending in 1003, you've been permitted to unmute. >> caller: hi, this is will railing for accessible san francisco. and i just wanted to bring something to the council's attention. it's relatively minor but i think the council handles items like today's agenda, it sounds like sometimes you might be interested in hearing about something smaller that's happening. this week it was announced that the city will fund $2.2 million to hold outdoor programs. i believe this program is being called sflive and it's being
handled by the office of economic and workforce development and that office is actually going to be deciding what the venues for this publicly funded concert program will be. so obviously, i'm sure we'd all agree. it's very important that the venues that are selected are accessible and one of the possibilities that was mentioned is that city parks could serve as some of the venues for this publicly funded concert program and as many of you know, not all parks are fully accessible. that's actually okay under ada title two. there's a transition plan to bring all parks eventually into full compliance, but it's not
required while we all want to see to be remedied. so i would like to suggest that the venues that are picked for this public concert program, certainly any public venues should be picked from the list of parks and programs that are already fully accessible and that to the extent the city has accessibility resources of the mayor's office of disability. i hope there will be some form of review process to make sure that all of these events are accessible as, you know, relevant to our later agenda items as well. you know, ada section 203.1 is quite clear that it involves temporary events, temporary facilities must be fully
compliant. so, thank you very much for the opportunity to make this comment. >> okay. do we have any more public comment? >> clerk: we have a comment that came through the q&a box. it's from an anonymous attendee. what is the number of disclosures with golden gate park institutions including but not limited to the dejeong museum and volunteer programs and access advisory board. >> okay. we don't have comments at this point. debbie, i will turn it over to
address this comment. >> i think the most appropriate thing is that the mayor's disability council meets next week in executive planning and will take up that issue at that meeting and then we'll issue a response. >> wonderful. this is orkid again. thanks, debbie for responding there i know we're still working on this issue and of course everybody would like to see that responded to as quickly as possible. but we are still in discussion about that. so i appreciate you responding. anything more, iman?
>> clerk: at this time, there are no other members of the public who have indicated they'd like to make public comment. >> okay. great. well, then the agenda -- where are we at with the agenda? let's see. okay. co-chair report is where i believe we are at. since the october meeting, there are three items to report on involving the md the mdc business. the san franciscomta, a letter proposal for winter 2022. this is in support of restoring the pre-pandemic route stops that are closer to peoples'
homes. the second point is mdc member helen smolinski represented mdc at a meeting with supervisor peskin, m.d.c., m.o.d., and disability n.g.o.s regarding e-scooters and the sidewalk safety for people with disabilities. the third point is alex madrid has a report on his participation of the ihss public authority board. >> commissioner: thank you,
year and have a plan on the goal for the board. with that, thank you. and co-chair, is there any -- i'm finished with my report. >> thank you, alex for your recognition. with that i think we'll start with the information item: housing needs assessment legislation. the presentation today will be by rose johns from the disability and aging services
and the human services agency. after this presentation, we will be asking for comments and questions from council members and then for comments from the m.o.d. staff. so please use the q&a function for the public to participate in any questions or comments and they will be read by the clerk at the appropriate time. rose johns, you have the floor. >> thank you for having me today to give this presentation. my name is rose johns. i'm the director of planning or the san francisco human services agency and i'm presenting today about two new reports related to affordable housing for older adults and people with disabilities. i want to also acknowledge
cindy coffman from the department of disability and aging services. brent miller from the department of homelessness and supportive housing who are here today and may chime in as we go along or in response to your question. and i believe lydia eeley from the office of community development will also be joining us for the presentation. i'm going to share my screen and walk through some slides as i talk. give me just one second to get everything con figured. okay. can i get a thumbs up if my slide is visible? so in the presentation today,
i'll be providing some background on these new reports. i will give some highlights from the recent 2021 overview report that we've published. and then i'll be sharing about what our plans are for the up coming 2022 needs assessment project. so i'm going to start with the background about these reports. in december 2020, the board of supervisors passed ordinance 26620 to establish two new reports focused on affordable housing and seniors with disabilities. the first is an overview report which provides a snapshot of existing city funded affordable housing units that are occupied by seniors and people with disabilities as well as units that are in the production pipeline. the second report is a larger needs assessment where we will
be analyzing housing needs of seniors and people with disabilities. also analyzing city housing programs and services and ultimately making recommendations to address unmet needs and support for system coordination and affordable housing. the needs assessment is due for the first time in october 2022. and every third year thereafter and that first report, the overview report is due in every other year. so we've just published the first one and that's what i'm going to be focusing on for most of my time with you today. a little more background before we dive into the numbers. just about affordable housing. this report is focused on city funded affordable housing that's tracked by the mayor's office of housing and community
development from mocd. so what we're looking at here are 100% affordable housing sites. also some former public housing sites that have been converted through the rental assistance demonstration project. within this portfolio actually is a portion. about half of the city's permanent supportive housing. the small sites program is also included in this report which is where the city actually purchases buildings, private market buildings and converts them to affordable housing. and then there's also some affordable housing units that are mixed income developments included in this data. and just as a refresher or in case people aren't familiar with affordable housing.
within most of the city-funded affordable housing, rental rates are based on a unit's designated affordability, not the occupant's actual income. and now i'm going to talk about the key highlights from the overview report. we start by looking at existing affordable housing. what's in mocd's portfolio. there are about 22,600 affordable housing units in san francisco and about 13,000 or 58% are currently occupied by older adults and people with disabilities. this is significantly more than the number of units that have special eligibility criteria that restrict occupancy to
seniors and people with disabilities. about 7,600 affordable housing units are limited so that only seniors or people with disabilities can live in them. the difference in these two numbers is going to be people who maybe moved in when they were younger and have aged in place or who access general affordable housing units through the dahlia portals. we also note in the report that these numbers may be an undercount. the actual numbers the disability occupancy may be higher than are reflected and reported because housing property managers typically do not have access to the residents' disability status. next in the report, we look at the future affordable housing. what's in the pipeline. there are about 6,500 units
currently in development and 925 of these are 14% are designated for seniors and people with disabilities. most of these are intended for senior occupants. 898 of those units i just mentioned. there are 27 units designated for people with disabilities and these are specific for people with development disabilities. these units are located at the kelsey project in the civic center area. or they will be when the project is done. one thing we want to remind folks is these are the only units for which future occupancy by seniors and people with disabilities is guaranteed. this does not necessarily represent the total number of future units that these populations will ultimately
occupy because many of these units will be available generally for anyone to apply to through the dahlia portal. housing accessibility is an important part of this report as i'm sure this council appreciates. and this report when we talk about accessible units, we're talking about units with mobility features, and also adaptable units that can be modified to accommodate the residents. and as we think about accessible units, it's important to remember these units are not reserved for people with disabilities although mocd does try to prioritize for people with disabilities. people with or without disabilities can live in an accessible unit. so across the 22,600 affordable housing units in the city,
slightly more than half, 66% are identified as accessible and annual reporting. newer sites particularly those developed for the purpose of being affordable housing are more likely to be accessible. this is due to changes in state building codes in 2010 that constituted a 100% adaptability requirement. we also look at housing accessibility for units in the pipeline and data that's currently available indicates that 52% of units in new projects will be accessible. we think that this is really under accounting projects that are earlier in development and have not yet specified the communications and mobility breakdown and what they intend
to offer. by the time all of these projects come online, we should see that 100% of these units have adaptability features. we looked separately at the rehabilitation pipeline. we see that only 7% of these units will offer accessible features. that's 85 units out of 1,200 in development. this may be an undercount for the same reason i just spoke about that some of these projects are still developing their plans if they're preparing for construction, but it may also be that accessibility is not feasible. for example, on a small site purchase where you may have a small four-unit building, it may not be possible to install
an elevator and make all of the units accessible. the last area that i want to talk about today is affordability. and we look at affordability in a couple ways in this report. the legislation requests that we look at monthly income in the context of rents charged and affordable housing. looking at the census data, we see the median monthly income for a single adult with disabilities is about $1,200 a month. this income level represents about 16% of the area median income. the median monthly income for a single senior is about $2,200 a month. this represents 24% of the area
median income. this means that for affordable housing to really be accessible, something that seniors and people with disabilities can access, we need to see housing that's priced at this designated affordability level. so adults with disabilities are going to need units priced around 15% to 20% of area median income to be able to afford affordable housing. seniors will need units priced around 25% of the area median income to be able to afford the housing. the other way that we look at housing affordability in this report is by looking at the portfolio and seeing what units are priced at. what we see is that most
affordable housing units are designated for affordability between the 30% to 50% area median income level. we also look at what the actual reported income is of the house holds, the senior and disability house holds living in affordable housing and we see most of them are for income below 20% of area median income. that suggests to us that these households are either facing a very high rent burden meaning the affordable housing is not really affordable based on their income level or they may have an additional subsidy that's lowering the amount they have to pay. and that is actually that second piece is what we see. most senior and disability
occupied units have a rental subsidy through federal or local sources. that 77% of senior occupied households and 91% of disability occupied units have a rental subsidy. that may be tenant-based subsidy like a section eight voucher. or it may be a project or site-based subsidy like a senior operating subsidy or funding through the old shelter plus care funding from the city. and the -- it's a really important distinction for us to think about a tenant-based or a site-based subsidy because a tenant-based subsidy is not necessarily going to be available for future occupants of that unit.
it's only the site-based subsidy that's really going to remain there for future occupants lowering the cost for future occupants who may move into that unit. and, we also take a similar look at units in the pipeline and we see that almost half of the senior units in development will be set at that same 30% to 50% area median income or ami affordability level. for the 27 units, for people with development disabilities, the affordability has not yet been set. next in my presentation, i'd like to transition to talk a little bit about the housing needs assessment that we're going to be working on this year, but happy to return at the end and answer questions on
any part of this presentation. so with this needs assessment project, we're undertaking this year, we have four main goals. we want to identify gaps between housing availability and population need which we'll do by analyzing city housing data and u.s. census data and any other source of population data that's relevant for this project. our second goal is to provide opportunities for community members and service providers to give input on affordable housing need. our third goal is to develop recommendations to address unmet needs and also to improve coordination of housing development and service delivery. and then finally, this needs assessment also is an opportunity for us to
collaborate closely with project partners across the mayor's office of housing and community development. the mayor's office on disability, the department of homelessness and supportive housing and the department of planning. i will add to that this experience we've had putting the first report together has already been very collaborative and we're feeling a lot of encouragement and excitement about continuing these partnerships in the next year. and then we wanted to provide a sense of timing for this needs assessment project. our first phase is the project launch running from october through january. we're developing the project plan, coordinating with other departments, working to procure some consultant services, and also designing our analytical approach and starting to
collect the data set that we'll need. our second phase is data collection and analysis which will run from february through june 2022. this is when we'll actually be digging in and doing analysis of that population data and housing programs and we'll also be undertaking community engagement research with the help from a consultant we're hoping to procure in the next few months. and then our final phase is drafting the report from july through september. we'll be wrapping up our research and developing recommendations, gathering feedback from department partners and refreshing any new data that's come along since we started the process. the report is due by october 1st, 2022. that concludes our presentation. i'm happy to answer any
questions you have. in the slide, you'll see a link to where the 2021 overview report is located and contact information for izzy claytor from the human services agency who is shepherding our needs assessment process. i'm going to stop sharing my screen right now. >> all right. thank you, rose johns. alex has his hand up. alex. >> thank you for coming, rose. and telling us what you have so far. so i have another question i
have two questions or three questions for you. one ask that can you tell us who decides who's getting a house and who doesn't because of a lot of people with disabilities are trying to get houses and as you mentioned one of the issues is their income and the high rent in san francisco. the second question is, is it
shelters places are not accessible for people. it can be beneficial for those places. and if you need me to repeat my question, please let me know. >> thank you, alex. those are all great questions. rose, your responses. >> i agree. those are great questions. i was trying to write them down, but we'll come back to alex if we need clarification or if i got any of them wrong. i think i saw lydia from the mayor's office of housing and community development is with us and i might actually ask her to chime in on your first question, alex, which was i believe who decides who gets
affordable housing? what i was getting there is you'd like information around the process for people to apply and understand people are selected. >> hi there, rose. is that a question for me? >> if you can take a first pass at it, lydia, that would be great. >> i'm just having a -- i'm happy to. i'm just having a horrible internet connectivity day. so i'm going to give it a try and if i get bogged the down, are i'm going to turn my camera off. so that is a great question, how do people access affordable housing in san francisco. we have a single entry system called dahlia where all
applicants can submit a single application and be -- as they come up. all of our units are on this single entry system. with the exception of a few big categories. so a person who's homeless, who needs supportive housing, does not access housing through the dahlia system. a person who's homeless has to work with the coordinated entry system which is quite a sophisticated network of service providers and access points across the city and essentially people are referred into housing by some kind of social worker or professional. the other system that's not included in the dahlia system is the section eight and public
housing system. the san francisco housing authority has its own list for public housing units and section eight units. unfortunately, if you're looking for housing, you may have to get on a few different lists. the dahlia system is designed to present people from having to call 20 different buildings that may have openings and it does work for both new units that are coming online and for existing units in our system that become evacuee cannot. so it is really the one-stop-shop. and i'm going to put the link in the chat if i can. yeah. i'll put that in. if you're a person who's extremely low income, you would indicate on your dahlia application and you would only be referred to the units that you could afford. so in a typical affordable
housing building, there are lots of different income levels. so the dahlia would match your income level to the different affordable units. there are several different preferences in the san francisco administrative code. if you are a own certificate of preference which is a preference that's granted to people displaced by redevelopment agency action in the 70s, then you have top priority. there's also a neighborhood preference for up to 40% of units in a build. so tenants that were displaced by eviction or a fire. so, you know, there are kind of different cascading priorities within the dahlia system. i hope that answers your
question. >> thank you. >> the second question that i heard from you, alex, is is it true that people who are homeless are at the top of the list and i think maybe you're wondering about prioritization and certainly certificates of preference which lydia was just addressing at the end there. i wonder, lydia, if there's any more you'd like to add? >> so for dahlia, homelessness is not a preference. as i said, if you're person in a shelter or on the street, you do have to go through the coordinated entry system. it's really like a parallel system. the housing authority has its own preferences for the public housing and section eight units and there are homeless preferences in their preference system. i can't remember exactly what
-- where those. they have a veterans preference, i know that's like a federal requirement but i can look that up and put it in the chat in just a moment and see what the status is of the homeless preference. >> thank you, lydia. and then, alex, your third question was are we looking at homeless shelters and how those can be improved because some are not accessible and i would say that is a very important issue and a good question. the reports that we're working on here are really focused on affordable housing and not going into issues of homeless shelters. we do have brent miller here from the department of homelessness and supportive housing. the i don't know if there's anything you want to chime in with here. >> thanks so much for the question.
just to circle back to the coordinated entry process to your question on housing, the coordinated entry process uses a system to place people into housing that does consider vulnerability when prioritizing people and due to this prioritization the vast majority of people are housing people with disabilities. whether or not that's a criteria for placement in the site, our local policy is always to prioritize the people who are most vulnerable. now to address your question on shelter. older adults and people with disabilities are able to access shelter programs and there are ada beds at every site and the minimum of 5% accessible beds, as you noted that it was up to 95% of it might not be accessible for everybody. i'm happy to follow up with you later with more exact information since i don't have information about all of the resources available at my finger tips, but i do know that
we are actively looking at applying the lessons that we learned from the shelter-in-place hotel program to other components in our system of care with expanded partnerships with d.p.h. and i.h.s.s. and i'd be happy to send you a followup e-mail with more on the ways we're looking to make our shelter program more accessible for those with disabilities. >> thank you. >> thank you. >> hello, this is orkid here. i'm a council member of the m.d.c. and i wonder if there are any more comments needed to be added by council members or if anyone else is interested in commenting in any way? i see other council members. does anyone who would like to comment or have a question? i see tiffany, you have your
hand raised. tiffany. >> hi. this is tiffany yu. thank you again for the presentation. i think the last time we had mohcd present, it must have been february of 2019. around the dahl ia website. so i was curious if you had disaggregated data around what people are labeling as an accessible unit because i think that, you know, and i think this was from the last presentation. it was. it's up to the landlords to i guess provide that information. so for them, they may just say we have an elevator that's accessible and, of course, disabilities aren't just mobility disabilities and so i was just curious if you have that information broken out and disaggregated. >> i can tell you that i am --
i do not have that information right now, but i can probably look back with my data team and get that for you. i mean, as you know and this is where the question kind of dove tails with the work that rose has led for us on looking at the inventory of units that we currently have that are labeled as accessible you know, pretty much all the units we've developed in the last ten years are 100% adaptable, at least for people with mobility needs. and there's also very specific requirements for -- i'm blanking on the term and maybe rose you can help me. >> the communications and mobility unit. >> yes. thank you. sorry about that. so we do. those are requirements going in when the buildings are built and we can be rest assured that
those -- the adaptable units can be adapted. every single l unit can be, but you're right, when it comes from the consumer's perspective, someone who's seeking housing, the landlord may be presenting the units in a different way. so let me get back to you and i don't know the best way to do that. so i'll have -- it will probably be next week to answer that question, but maybe send me your contact information for that. >> yeah. i think if you just want to send it to mod@sfgov, but i guess i also just wanted to add that i know that airbnb was looking at a lot of their inventory and how to get hosts to share what types of accessibility they had and i thought that the way they laid it out, like the bars in the
bathroom, are you know, or is it a shower versus a tub. so i'm wondering if there's a way to take some of the best practices for how they did it in terms of how we're going to end up delaying it over to landlords. sometimes a land board may not know. they may just say our door's wide enough for a wide wheelchair and say that's accessible. so, yeah, just some ideas. thank you. >> this is orkid here. are there any more council members who have comments or would like to ask a question at this time? denise, helen? >> no. thank you, orkid. thank you, presenters. >> any other council members that have questions or comments
at this time. okay. this is council member orkid sassouni. i've seen deaf people who've experienced the homelessness and are a very vulnerable population. also those who have multiple health issues including being h.i.v. positive. some people even despite these vital important needs they can be on wait lists for section eight housing for many years. so here's senior citizen and you're on a public housing list that you've been waiting for housing for 20 years, it can be quite challenging. i know one individual who's been 18 years waiting, 16 years waiting and so this presents a number of challenges and the hardest part is that when you
have someone who's deaf and blind who's dealing with mobility issues who can't get their -- who've lost their housing for whatever reason, but can't get back into, you know, where they used to live, i think we're looking at issues here in san francisco especially with vulnerable populations with multiple needs and i understand the crisis of, you know, not having available units, but most places won't provide interpreting services for applications processes and being able to get on waiting lists. so it's just a massive amount of discrimination. the system is not set up to service these individuals and who are dealing with not only physical barriers, but health barriers, age restrictions, mobility issues, and also communication access. when you're asking to have an interpreter provided to be able to fill out paperwork, it
really degrades morale. and several people have been pushed out onto the street where, of course, they're dealing with mental health issues, sometimes addiction issues, sometimes other development delayed issues that present at this time. maybe they don't have the life skills they need to possibly get out and really it just comes down to barriers related to and trying to help these people maintain a positive outlook when the system is not set up to support them is not easy. the so i'd like to just raise this, you know, when you're looking at so when you're looking at income and peoples
housing some that experience and show up and create a massive gap and supportive services and just wondering what your response to that would be. >> thank you for that comment. i think everything you're saying is absolutely and unfortunately true and this is exactly the type of comment and feedback and information that we're going to be looking to hear and tie in and thread into the needs assessment project that we're working on this year. and so this was not in the presentation, but i am hopeful that we'll have opportunity to partner with m.d.c. on really
hearing from people who are impacted and hearing comments like this as we are doing our community research this spring. that's what i can say on behalf of the department that's going to be pulling all of this information together at this time. i don't know, lydia, if you want to share anything. >> um, well, i'm right now in communications with my team to try to answer the question about the prior question about how we make sure that the information on dahlia that's reported by landlords is accurate. i mean, i think the issue that you bring up is endemic to our system and we mead to all keep pushing our systems. [please stand by]
>> i have noticed two groups that are at risk, you know. senior citizens, and also new housing. just a moment for the interpreter. rather two types of housing. single room occupancy, sros in specific buildings. typically are not accessible for individuals. the others are sometimes the newer buildings that do have a big price difference. they look to income as far as providing available units. when you have barriers for access, it is very interesting
to see the range of community that can be serviced for these units. also, there is a massive under representation of marginalized individuals in the community. i am wondering about the database that has been kept on those underserved communities, underrepresented or marginalized communities. it is something to think about as you go through the needs assessment in the coming year. it would be great to see the results, point to those communities, specifically like those i mentioned in my previous story examples. >> thank you.
i agree. these are populations, these are people that we want to be thinking about and incorporating into this project. >> okay. great. thank you. i think we will go next to themod to ask for public comments. rather first the staff for any comments from the staff? i see debbie's hand raised. you have the floor, david. >> thank you. in this first year where you are looking at what the data tells you, the public engagement. there is one very, very big take away that i wanted to ask whether you see that as well.
that is the discrepancy between income of many, many people with disabilities and the requirements for income for eligibility for housing. what we know is that many people with disabilities who are not seniors are living on ssi. ssi gives people a minimum amount of income on which to try to survive. then forces people to live with very low income because they are not allowed to add to the income that they are getting from ssi.
i don't know that a lot of public engagement is needed for that big take away, which is we know a lot of younger people with disabilities live on ssi or ssti, or both, and the income limitations associated with those programs make them ineligible for housing. i hope that that will somehow stand out already in what we are looking at that we are validating what people know from their open experiences and pointing out that the city needs to come up with a solution because we are probably not going to see the social security laws changed significantly in order to solve that problem.
>> thanks, debbie. i think in the project -- let me pause before i go to the project. yes, i don't think we need to do a lot of detailed analysis to know that affordable housing is not affordable for people on ssi given the threshold that is set up by the federal and state government. i also will say in this assessment project, needs assessment, we will dive deeper in the data to look at people in deeper thresholds and taking a closer or deeper dive, closer look into how subsidies are currently operating in the city to layer and lower costs in affordable housing so we can understand more about how that
is functioning and what opportunities there may be there. i think the city has a good grasp of that. we are trying to put information together to put it forward for a larger community understanding. >> i just hope that we don't get lost in detail when the big picture is just right there, and, yes, we do need to figure out what solutions are available, but not get lost in the details that we forget what the problem is that we are trying to solve. >> could i jump in a little bit on that? the voters approved $600 million for affordable housing in the
fall of 2019, and when they did, they instructed us to build as many housing units as we could with those funds but also to make sure that a third of them are affordable to people at 30% a.m.i., which is consider below were than most of the units that we typically produce but higher than a lot of persons on ssi are likely to learn in a year. the good news because of that we are pushed as a department to get creative and find ways to target units in all of our buildings to people with lower incomes and just recently we got a $52 million grant from the state to allow us to do that in senior units. we are going to be subsidizing
units down to 15 and 25% a.m.i. in all of our senior buildings coming online over the next five years so now we have a great new tool, but it is going to remain true always, i'm afraid, the ssi level are just never without a subsidy like that or section 8, people on ssi are just really going to struggle in san francisco where the market is so difficult. it is really difficult. the pressure is on us to continue to find ways to make these units affordable to the people who really need them the most. >> thank you. >> this is orchid.
do we have comments from the staff? anyone else would like to comment or question? this has been a great discussion, a very important topic and great points brought up. seeing none from staff, i am wondering if you have any comments from the public or questions? >> at this time i don't see any public comment. as a reminder for the public if you would like to make public comment you can use the raise hand feature in the zoom platform. you can use the q&a box to indicate you would like to make a comment or type in your comments to be read by the clerk. if you are calling by phone indicate you would like to make a public comment by dialing star
nine. >> any public comments? last opportunity. >> okay. wonderful presentation. rose, i wonder if you have any last comments at this time? i think housing is a hot topic in general for san franciscans. i applaud you for your hard work. it is a lot of information and you are trying to capture as many people in the net as you can. of course, there are ways that people have situations for you to be aware of. thank you again for your time. >> thank you so much for having us today and for this discussion. it is a great start. >> thank you. >> good luck with the project.
now we are going to the next topic. number 6. information item. this is going to be introduction of new director of disability and aging services. kelly dearman. after this presentation is finished we are going to ask for questions from the council members first. kelly, i will turn the floor over to you. >> great. i am kelly dearman. i am very happy to meet you all. i am the new executive director of disability and aging services. i took over for shreen mcspadden the director of homelessness and supportive housing.
i have been here six months. i am still learning and will be learning for some time. what i want to tell you all is before i took this position, i was the director of the san francisco in home supportive services authority. i have a fair amount of familiarity with the department and am learning a lot. i have been working in this space for seniors and people with disabilities for about 15 years. also, you should know that i do try to work very closely withmod. i think our missions are very much aligned. i look forward to working with all of you and welcome any
opportunities or ideas that you might have. i just wanted to say "hello," let you know me. give you a chance to know me. if you have any questions for me, i am happy to answer them. >> this is council member orchid. thank you so much and congratulations on your position. any comments or questions from council members? alex? [indiscernable] i have questions for you. one, at this time you might
do you have any ideas what will be coming in patient in the future or do you think during the interview. [indiscernable] interview yet because of security reasons? going forward my question is do you think it might be beneficial for a phone interview? >> thank you, alex. it is great to see you. i miss the pa. i am happy to see you.
i will answer your second question first. that is about doing phone or zoom interviews that are required each year. in san francisco we believe that is a real efficient way to dermo deter min someone's status. it doesn't make sense for us to have to go out to their homes and disrupt them when we know we can do it on the phone. san francisco has been advocating really hard for this to stay. we showed we were able to do it in covid so we might as well keep doing. for new people coming on board it makes sense to go out to
their homes. i think it reliefs the pressure from social workers if for some portion of them they can call them on the phone. we are hoping that stays. i don't believe we have gotten the final say from the state yet. we are still doing it. we haven't gotten the final stay. my priorities. first is to continue to get us through covid and get us out of the state that we are in, and just today i was visiting a senior day treatment center. what we know is that it is still really hard around people gathering and when we can have congregate meals.
because things change every day. for me a big priority is making sure that we are all getting through this pandemic and returning to some sort of normal. i am focused a lot on that. secondly, i think it was mentioned that we are in the process of doing the dignity fund community needs assessment which will inform our plan for the next few years. it is important to me that we are able to reach as many people as possible, get the input of as many people as possible so that we know the programs we are funding for and the programs we are doing are the ones that are most important. that is happening now. you are probably receiving information. i will make sure that you do
that involves the survey, there will be virtual forums and there will be in person forums. hand in hand with that is how we look at equity, and we just finished a report a few months ago that really looked at how are we making sure our services are reaching everyone? i do want to make sure in this next round that we are focusing on everyone and not just one group of people. we need to recognize that the african-american community, latin community, lbgt community are not monolithic groups, that there are groups within those groups and we need to focus on them and they need services,
too. lastly, i would say one thing that is really important to me is -- well two things. obviously, we do not do housing. das does a lot of support of things. i am interested in seeing how to collaborate with hsh withmohbg, how can we do things better so that -- because we know that seniors or those with disabilities are the ones who are becoming homeless fastest. what can we do together to help uplift our population? lastly, i am personally and professionally very interested in inner generational programming, living.
how can we work and live and program more together? >> i hope that answers your question. >> thank you so much for that. i think and i am sure that we need to make sure and try to obligate those who are biracial. i know you are going to do good. congratulations on your position. >> thank you so much. >> yes, orchid. >> yes, thank you so much for your comments. thank you. before i turn this over to the
staff for the break. i want to see if there are last questions or comments from the staff? council members? okay. no more comments or questions. are there any public questions or comments at this time? >> i do not see any members of the public who indicated they would like to make public comment at this time. >> wonderful. thank you so much, kelly, for your comments. congratulations on your position. looking forward to the projects you are focusing ongoing forward. it is 2:21. we will break for 15 minutes. come back at 2:36 or 2:37 we
ground teams. we have other teams here to answer questions should they arise. i will get started with our presentation. i know it has been quite awhile since we were here presenting to you all. the program director may have been in front of you in april. a lot has happened since april. i have updates. i will focus mostly on the topics listed on the screen around the legislation for the program that was adopted this summer. what does it say around the issues of accessibility? what does the process look like for the enforcing and complying by the rules? a little bit of information on
the program grants. then we will take questions at the end. just a quick reminder what the shared spaces legislation is established under one program umbrella. the various uses of the public right-of-way for various uses. this includes the sidewalk, the curb side lanes, roadway and many different spaces we actyvad activate he -- activate. like safe streets, public park lets for sure. as the uses evolved over the pandemic. to establish as part of the city
tool kit throughout the pandemic and for years to come. that is what was accomplished this summer with the legislation. a little bit more details around accessibility, design rules. we have now robust design parameters as have been established more aggressive and detailed requirements for the program than a year or year and a half ago. the pandemic evolved so rapidly. we have newmanuals. in that pro -- new manuals in compliance. what that looks like. some elements are enforced and required now with the cod fiction of the program in the summer. these are around disability
access, access of first responders, transit boarding and intersection visibility. these are the type of things we as a program are requiring and coming into compliance now. some other elements will wait a couple months to next year. as we are still in a long recovery and issuing temporary permits. until july when we issue the codified program permits as part of the legislation that would wait until july of 2022. things like safe access to the park lets and emergency requirements. bringing back the color curb
loading space. two space park lets. that wouldn't come into effect until next year. that is a big change coming. not sure how familiar everyone is with the details of manual. with an understanding of that transition something now and something that takes more time depending on the priority issues. what happens when we have an ada, what is the process when a complaint comes. public works document in the field inspecting. it is more proactively on a rolling basis. one major way we identify issues. we also rely heavily on 311. our complaints are processed, get it in the queue. what happens is public works gets a request for action.
they have to respond within three days. public works inspector who just got here today will follow up in three days. depending on the issue public works would give a correction notice or a notice that requires 7, 14 or 30-days depending on the issue. the progressive discipline the codified program allows for us is at high level. collection notice, then notice of violation which could include fines and alternately permit revocation, the highest form of compliance as we work with businesses that are not coming into compliance that would be an end potential way to go.
that was all high level. we will be happy to talk more in question and answer. to move along. iowan to share something we are excited about which is a new approach anchored natissed approach to compliance, the cover sheet. a sample on the screen. the fire department issue, m.t.a., site issues, public works. that is all-in-one place communicating to businesses. it is a template and format and not given different departments. different people have different timelines. our city has been working hard to improve this process and has come a long way. this is just a reflection of that this new cover sheet
approach. i want to show quickly what i mean by high priority. since july here on the screen it shows images of the high priority things that public works that we are on the ground, we have not stopped inspecting and enforcing things like travel as required in the design manual, where possible no less than six feet, three foot gaps. on the top middle there that is important for the fire department ladder. respond to visibility and access to emergencies. the address on the outside of the park let required for ease of visibility and access of responders, equipment accessible at each shared space permit.
it must be level with the sidewalk, reflective materials. if you have a summary of things that you are working to adjust, bring it in to show some of these. by visibility at the intersections at the top left is good. set back from the crosswalk. that is clear visibility much people of all ages and abilities in that space. what is important we don't see from the other images. you can see how difficult it is for someone to see someone crossing the street. this is a high priority issue we are tackling. that is all i wanted to share. i will wrap up to talk more
about something more positive than the really hard requirements. our equity program is wonderful. now round two. we had round one last year. this summer started with round two. applications up to $2,500 to give two businesses that earn the grants for adjusting many of these requirements i just spoke to. obviously, it doesn't cover the bill but helps businesses get those financial resources specifically to come into compliance. these are all spacing. you are required to comply for every reimbursement up to $2,500. it is wonderful to be able to implement that program.
it is prioritized as the applications come in by the pandemic. driven by public health and neighborhoods. cultural districts, legacy businesses, businesses that earn less than $2.5 million in gross receipts. it is the data we have available into account. that information that the boundaries, for example, from public health which is establishment. just a quick overview of that grant program. the timeline and the fact we are going to that decision process. i will wrap up. thank you for your time this afternoon. i look forward to the
how do we handle that? do they get exceptions? >> no, they do not get exceptions. >> they are not accessible right now. >> our design manual is clear how do you handle when you are above a certain grade. i believe it is 5% grade. you are required to have an accessible facility. i don't believe it has to be on the park let. it could be equivalent sidewalk dining facility. there are clear parameters of the grades. you have tiers that one of those tiers is with an accessible requirement of the space and the access to the entrance or if not within the park let on the
sidewalk. to expand upon that in more detail how we handle that in the field. second question. how to prioritize when you come in? i don't have the latest numbers. we did present them in april. 311 and 211 are both still working. i wasn't able to get it before the meeting. last time it was 70% of the cases involved and it looks like closer to 80% resolved. i don't want to quote anything formally. we are happy to get back to the latest numbers when we have them. >> monica, are there any
situations that. [indiscernable] compliant at all? [indiscernable] >> that sounds like have we resolved any permits that haven't come into compliance? >> we have. we continue to work with the businesses to comply. the timeline we are given for ada issues is 14 days for them to come into compliance. the moment the business starts cooperating with us we would not go back to issue the fine, which we haven't done any fines yet. we started a new series of
enforcement for most places we visited already. we revisited and issued one single bill of health joining with m.t.a. for us at public works we include the ada enforcement under our notices. we will give 14 days for those to come into compliance. now when it is the park let you mentioned, i haven't been there myself. i know we have an open notice for them to come into compliance. >> thank you. >> this is council member orchid. any council members with questions or comments?
anything to add? i have a small comment here. i experienced a park let that was fantastic, actually. it was great to eat outside. one thing that was difficult as a deaf person how packed it was. you weren't able to walk on the street to get a table. the chairs were quite -- you couldn't walk through the eating able for a table. you were walking through people sitting. you couldn't navigate the space very well. i know people are trying to make use of outdoor spaces. we definitely need to think about accessibility there. if you are not able to physically walk in the space that is an issue that needs looked at.
just getting through the tables it was too crowded. tables were on top of each other. do you have any rules on space and how that would work because that has been a difficult situation to navigate and confusing for me exactly what is appropriate space to use if you have a tree, for example, you are working around. sometimes they will set the table next to the tree. i think we need to think about safety as a pedestrian walking on the sidewalks. if you have to navigate around a large crowd of people outside a business and walking into traffic sometimes or other situations where it is risky. we need to make sure that we are looking at all things. different streets especially the
different streets and parks and neighborhoods of san francisco are tricky and need to work on how they enforce people on small spaces. that does feed attention. >> jessica or maria. it sounds like i wonder if that is not in comply compliance. it is on the sidewalk within the park let, clearance foreign for the entrance. these are around the specific park let design and sidewalk setup to avoid that issue. it is not too dense.
that is a place on the table in all of that. i wonder if that situation is in compliance with what is clear all of the diagrams within our manual to avoid that situation. my colleagues might expand upon that. >> that is difficult to give you one answer. definitely when we are out there at the time when people are making the sidewalk narrower than the six feet required we notify the business to make sure they clear the space. we are not at every location at all times. >> right. it is interesting. the tables and chairs in some places are so challenging.
it is difficult to navigate. i think there the other issues just walking through different areas. i am wondering where the cars will be going and it is something to consider as we just try to clear spaces and allow for human traffic just walking traffic to get by. different places to pass through. that is it for my comments. any othermod staff to comment on anything? anyone from the ndp staff? >> if i may. >> i didn't see you, alex. >> to monaco.
can see how many people are in that and how impacted those are in. that is my suggestion. thank you. >> thank you, alex. >> are there any other council members or anyone else who would have a question at this time? if not i will turn you it over to themod staff. any questions or comments at this time for the mod staff? >> john. >> i wanted to say thank you. i know it is a lot of work
putting that together. mod is involved in the granular details. thank you for the people who put in the hard work for it. they really got everything down to very accurate and hopefully covered everything to make everybody happy. thank you. >> debbie. >> no questions at this time. >> any other staff members? anyone to comment or have any questions? any members of the public any questions or comments? >> at this time one member of the public indicated they would
like to comment. you can make public comment by clicking on the raised hand feature so that you can be identified and you will be prompted when it is your turn. you can make public comment by indicating you would like to be recognized in the q&a box or typing in your comment in the box to be read by the clerk. if you are calling by phone indicate you would like to comment by dialing star 9. you will be prompted when it is your turn. the first public commentator is accessible san francisco. you have been permitted to unmute. >> hello. i am william railing. i am commenting on behalf of accessible san francisco. unincorporated nonprofit association. there is something i would
appreciate the report and update. we were due for another one. thank you very much for bringing this today. thank you for your efforts to enforce accessibility in these public accommodations. there is something going on right now that i believe may require this council to take urgent action. as staff begun this enforcement process and mr. corey and others are in the trenches issuing violations and that is necessary and important. even early in the process with just a few violations being pursued, there is already a great deal of push back. there are several media reports within the last week with
businesses scratching their heads saying we had no idea we needed to do this. this is unfair only given 14 days. can you please give us more time. that might be something appropriate and allowable when you deal with the standards discussed today that aren't accessibility. it has to do with city requirements. the she mighty lay its own requirements. it is a federal and state requirement under the believe code. it is very important that this council in some way communicate to the board of supervisors to stay on course for enforcement. there are supervisors responding to the objections from the member of the business
community. ada201.3 which is also in the california building code requires temporary facilities must come plea. these are public accommodations expanded with city help to the public right-of-way. they are constructed and occupied structures requiring compliance with the building code. there is no exception to full accessibility to the structures. i do think there is a misunderstanding regarding when accessible table on the sidewalk can be a park let that is accessible. i look forward to the future to try to do better. thank you. >> thank you for your comment. any other publics from the public at this time?
>> i do not see any other comments from the public at this time. >> i think we will go over to -- i want to thank you monaco for your wonderful presentation. thank you for your comments and your work and progress. it is wonderful what you have been doing. there is room for improvement and we will continue to strive for that. regardless of the business, it is support to support small business that are struggling especially right now. i know this will only lead to improvement as we work together. thank you for joining the conversation. thank you for your time. >> thanks for having us. >> thank you.
report from the mayor's office on disability. >> public comment. >> would you like to proceed, john. >> sure. good afternoon. i am john. i am acting director ofmod as debbie indicated. i am wearing a white shirt and yellow tie. my hair is black and combed back. to the right side of my screen is my desk and papers and a red phone. behind me is bookcase with code books. some of you know around mid-october. director bond was in an accident involving an e-scooter. i receive a text from her yesterday. she is doing well. she is on the mend. we are wishing her a speedy recovery and anticipating she
will be back soon. i will present the director's report that will be available on themod website monday, november 22. www. www.sfgov.org forward/mod. the report on the what is new section on the front be page of the web side. the director's report this month will be kind of i will make it quick. i will provide updates and data on some ofmod's primary programs. starting with architectural access. for the month of october our
plan review staff appoored six affordable housing projects which amounts to 425 units. of those units, 254 were adaptable units. 105 units have mobility features. 26 units have communication features. seven units have combined mobility and communication features which we don't often see. that is mys. that is -- that is nice. on the inspection side our inspection staff performed 35 inspections. closed out or fined one project which was the dwellings project a rehabilitation of existing farther to meet current building codes.
>> for the current fiscal year 2021 starting july 2021 through november 1 of 2021, 45 programs were installed. we are expecting to reach or exceed the goal of 700 by the end he of fiscal year 2022. we are on a good track with the curb ramp program. mod receive complaints. for the month of octobermod receive 32 complaints. of those 32, 28 were responded to within 30-days. not all response times were within the mod control. overall picture 58% of the complaints were related to public right-of-way. five of those public right-of-way complaints were
foreign campings blocking the sidewalk. so our capital project program. mod manages multiple capital projects ongoing. the renovation of maxine hall health center 1301 is complete. including upgrading the ramp at the entrance. the center is a great resource to provide health services to the community. elevators are not cheap. keep that in mind. moving on. we have some local legislative updates. the first is the accessible
president entrance program or abe. department of building inspection program to compel places of public accommodation to provide accessible entrance to establishment or document an exception as allowed per regulations. with abe, the board of supervisors passed an ordinance file 210934 if you are interested. the ordinance was amending the building code to expand time for meeting requirements of the program by two years. that was passed november 2nd and waiting the mayor's signature. that is a big deal. i was involved in that process. this is supposed to be the last straw. this is it. once you are out of conformance
the hammer drops, so to speak. another ordinance file number 211022. that was an ordinance authorizing municipal transportation agency to set rates at the golden gate park underground parking facility, subject to the board of supervisors approval for any change. the ordinance was passed on november 17th on the first reading. within that there are additional amendments that don't pertain be tomod per se. the big once was the change of the rate setting of the underground facility. >> i will have other updates. we have jfd drive.
everybody favorite topic. rec and park are devoting time for bus and shuttle programming. i want to note they are providing a survey for input on the closure of jfk drive. the public can take the survey by visiting the golden gate park access and safety program website. i will give the short version here. write this down. www. bit.lr forward/3. numeral 3. abrc capital g capital k.
it is sense negative. one more time. www.bit.ly for regard/3abrc cap g cap k. on the web side in you scroll down there is a feedback link in the menu field on the right. click on that to go to a page to select the quote take our survey here which takes you to the survey page. the survey closes november 25th the at midnight. that is wednesday at midnight. if you want points taking the survey. file notes even after it closes
engagement and communication will continue through the winter. moving on to the committee on information technology. the committee approved a new digital accessibility and inclusion standard on november 18. this applies to all digital services and web content made available to the public. san francisco will follow if guidelines of the worldwide web consortium. they will make digital comment accessible. they will make sure the procurement practices result in the purchases of accessible it.
>> department of elections. mod collaborated with the meeting about the design of ballot drop off boxes. general announcement. lighthouse vaccine clinic at 1155 market and home vac program. november booster and flu shots is sf white house for the bland. on four tuesday november 23 to 24th. each is 1:00 to 4:00. to register make an appointment by calling the vaccine call center.
(628)652-2700. the mayor. last item was the mayor sent out press release the other day about hsa overseeing a program to give out 5500 turkeys for thanksgiving. unfortunately, there wasn't a link or any information. it was just a press release out there. i would encourage people to dig in to score the web side if they need information on these turkey handouts. lastly, i want to thank the staff for the hard work and wish everyone a happy thanksgiving. that concludes the director's
>> yes. at this time members of the public may make general public comment. they can address the council on items of interest to the public within the subject matter jurisdiction of the council that are not on the meeting agenda. each member of the public will have three minutes to comment. the brown act forbids the council from taking action or discussing any items not appearing on the posted agenda, including those items raised at public comment. i will remind the public to indicate you would like to make public comment by clicking on the raise hand option in the platform. you can indicate you would like to comment by typing in the q&a box and notifying us you would like to be recognized or typing
into the box to be read by the clerk. if you are calling by phone, you can indicate you would like to comment by dialing star nine. you will be prompted when it is your turn to speak. we have at least one public comment at this time. >> hi, i want tomuse for a moment on the status of accessibility as a civil right compared to othersive vit rights. -- civil rights. especially in the covid-19 crisis it has been very informative to see that people who would never advocate
suspending a civil right if it regards racial equality or gender equality or any other civil right seem to have no problem arguing that somehow it is okay to temporarily suspend accessibility as a civil right. that is really sad. i think the world has progressed. there is great progress, but as covid starts to peter out, i do think i am left with the belief that there is still much work to be done for the world to understand that accessibility is a civil right every bit as important as any other civil
right. thank you. >> thank you for your comment. >> i do not see any other members of the public to comment at this time. >> okay. that is great. i think we are move to the next item 10. it is an information item. this would be asking the clerk to read any correspondence receive by the m od in the past month. any correspondence or e-mails or letters? >> leading up to this meeting we did receive correspondence from members of the public.
we receive 196 e-mails from members of the public expressing disappointment with the museum staff not supporting the current closure of jfk drive and encouraging them to reconsider the position. they share concerns about safety as cars return to the area and sited information that before the pandemic it was high injury corridor and 75% of car traffic was commuters cutting through the park. that is the main subject of the correspondence we receive for this meeting. >> thank you so much. not seeing any further correspondence at this time, i
think we are at item 11. a discussion item. any council members with comments or announcements? >> yes. i just want to say thank you very much for this. as thanksgiving next week just want to give thanks to you guys. i hope you guys have a happy thanksgiving. >> thank you so much, alex. i wonder if there are any other
council members with comments or announcements at this time? i would like to let you know the city has been facing a very tough situation in the public pedestrian areas. there is a lot of e works and temporary -- excuse me issues with electric scooters. motorized scooters on public sidewalks. it is a very serious problem. sidewalks were not designed for technology at that speed. i think this impacts people in a variety of disabilities. blind people using canes, people with other mobility issues. i just want to let the public
know we are out there. you need to be mindful. the sidewalk is not a raceway. moving through the sidewalk or pedestrian spaces there are people who will not be able to see you or hear you or move aside for you coming. the sidewalks were designed for pedestrian speed and not motorized vehicles. there are injuries that have happened. i hope we can all be mindful of people using that and keep the sidewalks safe for public use. seeing no further comments from council members or other individuals, i just want everyone to be safe and have a wonderful holiday, wear your mask and we will see you in the coming year january 2022. have a wonderful holiday from next week through the rest of
december however you participate. i would ask that council member and staff members stay a minute afterwards. thank you for your support and attendance. the meeting is adjourned at 3:3. may i get a motion for adjournment. >> i move to adjourn. this is helen. >> second. >> wonderful. moved and seconded. i want to wrap up. i will officially adjourn the meeting at 335. see you in january 2022. the third friday of every mon from 1:00 to 4:00 is our meeting time. thank you so much. >> thanks, orchid. thanks everyone.
the wag brigade is a partnership between the airport and the san francisco therapy animal assistant program to bring therapy animals into the airport, into the terminals to make passenger travel more enjoyable. i amgen fer casarian and i work here at san francisco international airport. the idea for therapy dogs got started the day after 9/11. an employee brought his therapy dog to work after 9/11 and he was able to see how his dog was able to relieve passenger's jitter. when we first launched the program back in 2013, our main goal was to destress our passengers however what we quickly found is that our animals were helping us find a way to connect with our pang.
passengers. we find there are a lot of people traveling through the airport who are missing their pets and who are on their road a lot and can't have pets and we have come in contact with a lot of people recently who have lost pet. >> i love the wag brigade. >> one of my favorite parts is walking into the terminals and seeing everybody look up from their device, today everybody is interacting on their cell phone or laptop and we can walk into the terminal with a dog or a pig and people start to interact with each other again and it's on a different level. more of an emotional level. >> i just got off an 11.5 hour flight and nice to have this distraction in the middle of it.
>> we look for wag brigade handlers who are comfortable in stressful situations. >> i like coming to airport it's a lot of fun and the people you talk to are generally people who are missing their dogs. >> they are required to compete a certification process. and they are also required to complete a k9 good citizen test and we look for animals who have experienced working with other organizations such as hospitals and pediatric units and we want to be sure that the animals we are bringing into the airport are good with children and also good with some of our senior travelers. i think toby really likes meeting kids. that is his favorite thing. he likes to have them pet him and come up to him and he really loves the kids.
>> our wag brigade animals can be spotted wearing custom vets and they have custom patches. >> there is never a day that repeats itself and there is never and encounter that repeats itself. we get to do maximum good in a small stretch of time and i have met amazing people who have been thrilled to have the interaction. >> the dogs are here seven days a week, we have 20 dogs and they each come for a two hour shift. >> there is a lot of stress when people have traveling so to from these animals around to ease the stress and help people relax a little bit. i think it's great. >> one of our dogs has special need and that is tristine.
he wears a wheel around. >> he has special shoes and a harness and we get it together in the parking lot and then we get on the air train. he loves it. little kids love him because he is a little lower to the ground so easy to reach and he has this big furry head they get to pet and he loves that. >> he doesn't seem to mind at all. probably one of the happiest dogs in the world. >> many people are nervous when they travel but seeing the dogs is just a wonderful relief. >> what i absolutely love most about it is the look on people's faces, so whenever they are stressed and flying is stressful these days you get these wonderful smile. >> i am the mom of lilo the pig and she is san francisco's first
therapy pig. >> lilo joined the wag brigade as our first pig. >> wag brigade invited us to join the program here and we have done it about a year-and-a-half ago. our visits last 1.5 to 2 hours and it does take a little bit longer to get out of the terminal because we still get a lot of attention and a lot of people that want to interact with lilo. >> i feel honored to be part of the wag brigade. it's very special to meet so many people and make so many feel happy and people that work here. it's been a great experience for me and a great experience for to
>> hello. how are you. >> very well. >> your helpers are here. >> you are looking wonderful. >> my goodness. you know what is so funny? we are anxious to get started with christmas. we haven't had thanksgiving. that is okay. in san francisco, we are celebrating this holiday cheer. we are going to enjoy the season because last year during this pandemic it was so hard for