This is the second time I am using 1-800 Taxicab. My last driver was friendly, however the customer service is horrible. I had called in advance for a taxi to be here for 1:55. By 2:10 the taxi still had not arrived. I called 1-800 Taxicab back and all they had to say was they put it in for 3:55. Needless to say they were not apologetic and because of them I had to reschedule my job interview. Oh, and most likely they will be late picking you up so make sure you schedule your taxi to be where you need them 10 minutes in advance of when you actually need them there.