. >> that includes 56-year-old diane barrett. last month, she received a letter from blue cross/blue shield informing her that as of january 2014, she would lose her current plan. she pays $54 a month. the new plan she's being offered would run $591 a month. >> these are people that love their plan, they want to keep their plan, and they're not able to get a plan. >> you should be asking yourself, just what kind of policy is this? does it cover the things you would want insurance to cover? does it cover hospitalization or doctors' visits or prescriptions, or is the insurance being dropped insurance in name only, also known as a junk policy? if the report doesn't say, you're not getting the whole story. next, and this is important, you will see story after story featuring a letter from an insurance company bearing bad news. >> letters in the mail alerting people they or their doctors are being dropped by their insurance company. >> individual policy-holders getting letters from their insurance companies. >> letters are hitting mai