i just went to an undergrad at saint bonaventure. i've always considered to this day my seven years at pepsico as , my postgraduate work, because it is a fascinating company. david: you are at frito-lay and then a headhunter, somebody called you and said how about delta airlines? ed: yeah, yeah. i was an active business traveler. i was traveling probably 80% of my time, a lot internationally. i already thought i knew how the airlines worked. i knew the things that needed to be fixed about the airlines to actually make it better. of course, i get there, and you actually take a peek behind the curtain and see how complex it is. i never understood what actually went into it. it was an industry that was fascinating to me because i was a big consumer of it. david: so you became a senior vice president for finance eventually then you became the , chief financial officer. ed: chief financial officer. david: then you became the president, and then you became the ceo in may 2016, right? ed: that's correct. david: you had some problems before