district 6 supervisor matt haney says there needs to be more testing hours, and better guidance from sentences go department of public health. >> if the department of public health is telling you, if you feel sick or you have been exposed, get tested, but you cannot get a test, it is a huge problem, because it is creating a tremendous amount of anxiety and uncertainty. panic, even. people are showing up at emergency rooms, they are calling 911. >> reporter: residents reliant on those testing sites say with another winters urge upon us, this is the moment city and color officials should have been prepared for. >> it is sad. i know that omicron is spreading really badly and it is affecting a lot of industries. i definitely feel like that is disappointing. i definitely feel the city should have kept up with that. >> ondrea, how long is the city's testing capacity going to be impacted by all of this? will they be back up and running tomorrow, do you think? >> reporter: in a statement, color said their engineers are actively working on the software problem and they hope to get service ret