i'm j.j. ramberg. welcome to "your business." where we give you tips and advice to help your business grow. a friendly rivalry can sometimes be good for business, but imagine going head-to-head with the same competitors year after year and one day, you're co-workers. that was the case for the employees at three whitewater rafting companies that merged in west virginia. while the decision to join forces was good for business, the owners never realized it would become a lesson in conflict management. once upon a time, in the wild and wonderful mountains of west virginia, there were three river rafting companies. class six river runners, mountain river tours and rivermen. they had all started in the 1970s and each had their very own personality. >> class six are wine drinkers, rivermen are beer drinkers. >> they were friendly competitors and all loved running the business they were running. >> we often disagree. the class six guys are often wrong, but that's okay, i'm wrong also. >> we were fueled by passion. we weren't fueled by ca

i'm j.j. ramberg. welcome to "your business." with the economic bubble burst, many people lost their jobs and were left to figure out what to do next. with time on their hands, a recipe in mind, two women from north carolina managed to turn their luck around. they decided to make pickles and sell them. now, it's a year later and they're on the verge of becoming a national brand. >> this is where i grew up. put it right there, baby. thank you. this is what i call home. nice. good work, guys. we grow our own cucumbers and we pick our own cucumbers and we wash them. then we hand pack then and hand cut them. we produce all natural, no preservative pickles. >> jenny fulton, of north carolina, has a company called miss jenny's pickles. but she hasn't always made her living making pickles. this marks her second year as a small business owner. >> i was in the financial industry for about 18 years. i was a series seven stockbroker and i managed millions of dollars and the market tanked. >> our office went from four brokers to zero brokers

." >>> hi there, everyone, i'm j.j. ramberg, and welcome to "your business" where we give you tips and advice to help your business grow. no matter how hard you work to provide the best service, chances are there's going to be unhappy customers from time to time. and in this era of instant information, those customers can easily go on line to post a negative review for all to see. today we meet two business owners who found a way to deal with this. ♪ what's the buzz tell me what's happening ♪ >> it's the lifeblood of many small businesses. >> word-of-mouth is everything. >> if we can get somebody to come through the front doors and experience us, it stands to reason we're going to get them not only to come back, but they'll tell other people. >> we live and die by it. >> but in this digital age, james lindsey, owner of hawkins hall, and herb goldberg, owner of little shop of crafts, have found that word-of-mouth has changed dramatically. >> all of a sudden the online phenomenon started to take place. >> reviews star

." >>> hi there, everyone, i'm j.j. ramberg, and welcome to "your business" where we give you tips and advice to help your business grow. no matter how hard you work to provide the best service, chances are there's going to be unhappy customers from time to time. and in this era of instant information, those customers can easily go online to post a negative review for all to see. today we meet two business owners who found a way to deal with this. ♪ what's the buzz tell me what's happening ♪ >> it's the lifeblood of many small businesses. >> word-of-mouth is everything. >> if we can get somebody to come through the front doors and experience us, it stands to reason we're going to get them not only to come back, but they'll tell other people. >> we live and die by it. >> but in this digital age, james lindsey, owner of hawkins hall, and herb goldberg, owner of little shop of crafts, have found that word-of-mouth has changed dramatically. >> all of a sudden the online phenomenon started to take place. >> reviews start

j.j. mcnabb is an expert on tax protesters. >> their beef is somewhat varied but in general, they don't want to pay taxes. then they come up with a variety of reasons how not to do that. >> when stack's marriage and business went bust in california, he moved to austin. here he founded a software company, joined a band and got remarried. on the outside, stack seemed happy. but beneath the surface, his life was far from it. >> there's all kind of people in the world and anything can happen any given day anywhere. >> each day after breakfast with her son, lisa alexander heads to work. february 18th was no different. this single mom is a revenue officer for the irs in austin. >> i tell the taxpayer we're out here to assist you, to work with you, with your delinquency with the internal revenue service, because we know the economy is hurting but we still have a job to do. >> that morning, alexander settled into her routine here at the irs offices. >> checked my mailbox and prance around the offi

j.j. mcnabb is an expert on tax protesters. >> their beef is somewhat varied, but in general, they don't want to pay taxes. they come one a variety of reasons how not to do that. >> reporter: when stack's marriage and business went bust in california, he moved to austin. here he founded a software company, joined a band and got remarried. on the outside, stack seemed happy. but beneath the surface, his life was far from it. >> there's all kind of people in the world and anything can happen any given day and anywhere. >> reporter: each day after breakfast with her son, lisa alexander heads to work. february 18 was no different. this single mom is a revenue officer for the irs in austin. >> i tell the taxpayer, we're out here to assist you, to work with you, with your delinquency with the internal revenue service. because we know the economy is hurting, but we still have a job to do. >> reporter: that morning, alexander settled into her routine here at the irs offices. >> checked my mailbox

another title for j.j. and another thriller between the colts and the patriots. plus the philadelphia eagles turned their game around on one play last night, and now they're flying high atop their division. your early morning sports headlines are straight ahead. >>> well, the east coast, you're the fortunate ones, as warm conditions, an arctic blast in the middle of the country and an impressive snow out west. your regional forecast is coming up. you're watching "early today." >>> good morning. if you're just waking up, this is "early today." and in sports, the new york giants had the philadelphia eagles right where they wanted them last night, but it all changed in one play. here's nbc's fred roggin with an early look at all your sports headlines. >> good morning. with every passing week, the philadelphia eagles appear to be the team to beat in the nfl. taking on the giants, fourth quarter, new york up one. michael vick bobbled the snap but managed to get the ball to lesean mccoy and he did the rest. 50 yards untouched to the house. the eagles won it 27-17. new

another title for j.j. and another thriller between the colts and the patriots. plus the philadelphia eagles turned their game around on one play last night and now they're flying high atop their division. your early morning sports headlines are straight ahead. >>> well, the east coast, you're the fortunate ones, as warm conditions. an arctic blast in the middle of the country and impressive snows out west. your regional forecast is coming up. you're watching "early today." >>> good morning. if you're just waking up, this is "early today." and in sports, the new york giants had the philadelphia eagles right where think wanted them last night. but it all changed in one play. here's nbc's fred roggin with an early look at all your sports headlines. >> good morning. with every passing week, the philadelphia eagles appear to be the team to beat in the nfl. taking on the giants, fourth quarter, new york up one. michael vick bobbled the snap but managed to get the ball to sen mccoy and he did the rest. 50 yards untouched to the house. the eagles won it 27-17. new engla

another title for j.j. a another thller between the colts and the patriots. plus the philadelphia eagles turned their game around on one play last night and now the're flying high atop their division. your early morning sports headlines are straight ahead. >>> well, the east coast, you're the fortunate ones, as warm conditions. an arctic blast in the middle of the country and impressive snows out west. your regional forecast is coming up. you're watching "early today." >>> good morning. if you're just waking up, this is "earltoday." and in sports, the new york giants had the philadelphia eagles right where think wanted them last nit. but it all changed in one play. here's nbc's fred roggin with an early look at l your sports headlines. >> good morning. with every passing week, the philadelphia eaes appear to be the team to beatn the nfl. taking on the giants, fourth quarter, new york up one. michael vick bobbled the snap but managed to get the ball to senccoy and he did the rest. 50 yards untouched to the house. the eagles won it 27-17. new england, tom brady

those efforts helping the mabs nail down a fifty five pool to advantage at health time reserve j.j. barea have a bigger game down the established stars though nineteen points for him ninety nine to ninety the finals for dallas to an eighteen fairly old late twenty eight of their loss over the seventy six hours. the big boxing bout coming up later on saturday with w.b. a welterweight champion many by cal going up against antonino margarito for the vacant w.b.c. super welterweight crown the cowboys stadium with a big event schedule featuring this ballot and also the n.f.l. super bowl in the early twenty eleven margarito come in and add the one hundred fifty pound weight limit that's five more than the smaller pac-man bodies the filipino who is favorite talk to making a career out of winning the big fights mexico mexican margherita is preparing for his second bounce insane the tourist prepping scandal in january two thousand and nine thirty two year old was then bad from fighting in the united states but got a special license from taxes for this one. euro hockey two are now where russi

. >> third round pick in 2007, they call him j.j. from sj. >>> stanford's complete domination of cal, only misstep came right before the kickoff. both teams chirping at midfield. andrew lock led the cardinals with scores on the first 8 possessions. 58-yard scramble including this one, knocking the defender to the ground, stanford's first touchdown. cardinal tied the game with 48 points scored, nearly perfect for luck. stanford is 10-1, got the axe back. 48-14, the final. no change in the top of the ap latest rankings. oregon and auburn remain number 2. stanford, number 7. >>> nascar ford 400 from homestead miami speedway. leaves the track on a stretcher with a leg injury. kevin harvick this time bumps into kyle busch, who crashes into the wall. car burst into flames. busch would get out of the car on his own. he's okay. on the re-start, jimmie johnson moves into second, where he would finish. carl edwards won the race, but the story is jimmie johnson wins his fifth straight sprint cup championship. the man is absolutely unstoppable.

they call him j.j. from sj. green bay over minnesota. >>> the cardinal tied the big game record for scoring. 48 points against cal yesterday. with that, they remain 7th in the associated press latest rankings. no change at the top. oregon and auburn remain 1-2. >>> nascar, 4400 from homestead miami speedway. lap 187, kevin harvick, first up, the big gain, look at this beautiful run. oh, sorry. in case you hadn't seen it, you're out doing early christmas shopping. anyway, do you guys have the nascar? we'll show you carl edwards -- tell you what, we'll tell you what's coming up on game day. bruce jenner talks about his olympic gold medal. >> so exciting to win, but then i was sad when it was over. what do i do tomorrow? >> jenner joined me in-studio right before his latest hall of fame honor right here in the bay area. more from jenner tonight on game day, reflecting on his career. have you watched keeping up with the kardashians? >> i have. >> no. >> oh, i have. >> amazingly, he's known more for that than winning

j.j.? >> tomatoes, onions. >> tomatoes and onions. carly, what do we put into it? >> garlic? >> what do you think, jacob? >> beans. >> you guys forgot one imporant thing, though. jacob? >> the tortilla chips. >> yeah, the chips. right? >> they're actually going to go and harvest the vegetables -- tomatoes, peppers, onions, cucumbers, and take them back and create salsa and actually eat the salsa as a reward for all their hard work that's been going on since almost february. >> oh, i found a nice red one right back here. >> look at this cucumber, ms. chamberlain! >> wow, that is gorgeous. if you can take that and just twist it. there you go. >> that was good. >> the salsa tasted awesome. >> it was amazing. >> certainly looks delicious. for more information about the green chimneys children's garden, visit our website. >>> it's a sight to make you look twice, even if you have seen a synchronized rowing crew before. these teens take tradition for a ride. >> reporter: there is a dragon in the water. a dragon boat, that is. >> my sister told me endless stories about her experience

. >>> coming up -- another great escape for the jets, another title for j.j. and another thriller between the colts and the patriots. plus the philadelphia eagles turned their game around on one play last night and now they're flying high atop their division. your first look at sports is straight ahead. you're watching "first look" on msnbc. for a limited time, smartphones talk free. share minutes for free when you add a smartphone to a family shareplan. and now, buy a blackberry curve 3g and get three free. an accident doesn't have to slow you down. from new car replacement and guaranteed repairs to accident forgiveness, we do all we can to help you move on. liberty mutual auto insurance. responsibility. what's your policy? is a powerful force. set it in motion... and it goes out into the world like fuel for the economy. one opportunity leading to another... and another. we all have a hand in it. because opportunity can start anywhere, and go everywhere. let's keep it moving. ♪ i've been looking at the numbers, and i think our campus is spending too much mo

you know while i've been groomed j.j. is a marine air is getting ready to pitch his wits against i.x. counterpart martin you know while hoping his way on the drug side will be able to endure and our running here at his side do top the group and are already thrown around haven't made it past the last sixteen stage since two thousand and four however one side i ask are among the three teams who could join the spanish side there a similar and also get into progress and despite well being in a comfortable position we all know society cannot take the pressure off. in a way oh i see you may need to win another game and knowing the rain you know he will want to win the last game so she will be ready as well we have two players missing but the rest are free to play. meanwhile marino has broken his and four silence for the first time since from facing a two game touchline ban which prevented him from giving pre or post match press conferences relman is still undefeated under marino in all competitions but he's not resting on his l

while a very good j.j. is a marine you know is getting ready to pick his wits against i.x. counterpart martin you know i hope that his way on the good side will be able to end the under par running europe his side do top the group and are already through that rail haven't made it past the last sixteen stage since two thousand and four however homesite i apps are among the three teams who could join the under side the ac milan and also get into the press and despite well being in a comfortable position we all knows his side cannot take the pressure off. and they are both ice you may need to win another again and knowing the rain you know he will want to win the last game so we'll be ready as well we have two players missing but the rest are fit to play. moving across to america the colorado rapids have lifted the m.l.s. cup for the first time in their history after coming from behind to beat dallas two one in extra time in toronto dollars opened after thirty five minutes after a modern chavez's cross found only rushing david for a school his second goal of the playoffs but c

it will be j.j. redick. excellent pump-fake. knocks down the easy jumper. the magic, at that point, they beat the heat, 104-95. >>> that does it for your sports update. back to you in new york. >> the big three not living up to the hype just yet. >> 87. that's not a very good decision, rob. >> all that money. okay. >>> well, coming up next, nasty weather will be one of the big stories on this thanksgiving. the worst spot in the country, coming up, when we come right back. we get double miles on every purchase. so we earned a holiday trip to the big apple twice as fast! dinner! [ garth ] we get double miles every time we use our card. and since double miles add up fast, we can bring the whole gang! it's hard to beat double miles! i want a maze, a sword, a... oww! [ male announcer ] get the venture card from capital one and earn double miles on every purchase, every day. go to capitalone.com. i wonder what it could be?! what's in your wallet? i wonder what it could be?! you'll never go back to your old duster. [ funny voice ] hey, duster! wanna attract dust l

j.j. johnson wrote quote i expect more of nothing being done to fix this country. and i know why they don't get along with the president. tag your twitt with @ ktvu. again we may read more of your feed back in the air. >>> stay with us, we have a lot of races to get to >>> from redistricting to legalizing marijuana to parks. californians faced a bellview of propositions. for others legalizing marijuana propelled them to the sector. and here's gasia mikaelian to sort it all out for us. >> reporter: prop 19 would legalize marijuana for personal use getting national attention here. you can see prop 19 is not going to pass with early returns. yes 44%, no 56% is the majority here on to prop 20, it's the redistricting initiative. this would take representatives out of the redistricting position. you can see here looks like most voters like it. prop 21, this one asks voters to weigh in on an $18 annual vehicle license fee to help fund state parks and wildlife programs. in exchange there would be no change for day use of state parks. most people don't like it. no has the m

j.j. johnson wrote quote i expect more of nothing being done to fix this country. and i know why they don't get along with the president. tag your twitt with @ ktvu. again we may read more of your feed back in the air. >>> stay with us, we have a lot of races to get to tonight. the numbers keep coming in. when we come back, key statewide races in california's proposition. >>> from redistricting to legalizing marijuana to parks. californians faced a bellview of propositions. for others legalizing marijuana propelled them to the sector. and here's gasia mikaelian to sort it all out for us. >> reporter: prop 19 would legalize marijuana for personal use getting national attention here. you can see prop 19 is not going to pass with early returns. yes 44%, no 56% is the majority here on to prop 20, it's the redistricting initiative. this would take representatives out of the redistricting position. you can see here looks like most voters like it. prop 21, this one asks voters to weigh in on an $18 annual vehicle license fee to help fund state parks and wildlife programs.

the activities of the subcommittee on social security in the house for its chairman, the honorable j.j. pickle of texas. and she was instrumental when the landmark social security legislation of 1983 was enacted so, janice, welcome. we're looking forward to your insights. next to janice is virginia reno. and she's vice president for income security. she directs the work on retirement income, on workers' compensation objects disability insurance and related programs. and if you don't know it, virginia is truly our capitol's treasure on all things about these programs. she's worked for four major commissions on social security including the 1983 greenspan commission and has published deep research on social security, private pensions retirement policy and more recently public opinions on social security. our discussant is we understandal premise and he works for speaker nancy pelosi and he too was instrumental in 1983 serving on the staff of the house, ways and means committee and also six years as the committee's chief economist. wendell, we are thankful to have you here today and to gi

was coordinating the activities of the subcommittee on social security in the house for the honorable j.j. pickle of texas. cs instrumental in the work of the ways and means committee when the landmark social security legislation of 1983 was enacted. janice, welcome. next to her is virginia erisa, the vice president for income security. she directs the work on retirement income on workers' compensation, disability insurance and related programs and if you don't know it, va is truly our capitals treasurer on all things about these programs. she's worked for four major commissions on social security including the 1983 greenspan commission and has published research on social security private pensions retirement policies and opinion on social security. our discussion today is wendell primus. wendell is the senior policy advisor on budget and health issues to speaker nancy pelosi. and he, too, was instrumental in 1983, serving on the staff on the house ways and means committee, and so six years as the committee's chief economist. wendell, we are thankful to have you here with us today and to