. >> charlie: because your life is perience, your experiences are different, your intellect is different, your brain is different. >> yes. actually i was scared about you before coming here. they said you know charlie rose always makes the question about politics, about he involve you in life. and i said in other words we're talking all about music. charlie wants to know something about my world. so it's something different, you know. the approach that someone wan to know somethin era not a great deal, is not maybe a attraction. why? because there's nobody that wants to know about it. yesterday i was at the met and i saw a couple of little kids and i come to them and i said listen kid, how about the met, do you like it. it's okay. why okay, boring. yeah but do they tell you the story before coming in here. no, we're just touring it. but the voice. yes, but you understand what they're saying. no. so fir all you need to know what the singers are singing. i mean the kids that cannot, italian too, you know where i'm very, i put myself into diction. i'm one maybe of the singers that you can h

. >> charlie: because your life is perience, your experiences are different, your intellect is different, your brain is different. >> yes. actually i was scared about you before coming here. they said you know charlie rose always makes the question about politics, about he involve you in life. and i said in other words we're talking all about music. charlie wants to know something about my world. so it's something different, you know. the approach that someone wants to know something. opera is not a great deal, is not maybe a attraction. why? because there's nobody that wants to know about it. yesterday i was at the met and i saw a couple of little kids and i come to them and i said listen kid, how about the met, do you like it. it's okay. why okay, boring. yeah but do they tell you the story before coming in here. no, we're just touring it. but the voice. yes, but you understand what they're saying. no. so first of all you need to know what the singers are singing. i mean the kids that cannot, italian too, you know where i'm very, i put myself into diction. i'm one maybe of the singers

thompson referred to our inaccurately portraying a psa in a customer perience, that is an error on our part. we take that seriously. we make them, and we are not perfect. when they are brought to our attention, we work to fix them as qckly as we can. we apologize for that error, but we make them, and we work to correct them because our best financial interest is aligned with keeping the homeowner in their home. we've been creative as we c under the circumstances, and unfortunately the 14% of customers late on mare mortgages to attempt to reach out to attempt to make offers of government programs, our own programs, working with others to try to do everything that we c to keep customers in their homes, and ere that's possible, we have succeeded, 700,000 times with permanent modifications enabling customers to stay in their home and we continue to work to do that to extend programs and one of the first in the industryo offer a principle reduction program as an example under a proprietary program to participate in the hardest hit states of the government funds and to participate in the pri