pauline? >> eunice, as we mentioned, for a time both protests were censored in social media. is it even mentioned in traditional chinese media, and how are protesters communicating with each other? >> reporter: well, protesters are communicating with each other just within their own villages as you would. of course, just through word of mouth. however, from village to village, the protesters are mainly hearing about other demonstrations online. what happens is that for a period of time, a protest will break out the information, the photos spill out onto the internet, and then the government censors come in and block out key phrases like haimen or wukan. but there is that period of time, that window when protesters and villagers in one place will hear about a situation in another. and, of course, that really taps into the fears of higher-level authorities. china sees tens of thousands of protests every single year. but most of these incidents are isolated. so what they've always feared here is

pauline? >> all right. eunice thank you very much for the perspective from china on the north korea's story. eunice yoon live in beijing. >>> here in asia, the stokt markets had a mixed day on tuesday with the kospi posting a pretty dramatic loss yesterday. ended down 3.4% yesterday after the news of kim jong-il's death. but it gained ground today. ending the day up by almost 1%. now, exporters in the region made gains based on some early signs that there is a little bit of recovery in the u.s. the nikkei gained by about half a percent. the hang seng had a choppy session today. but eeked out a gain by the end of the session and the shanghai composite ended down by more than a tenth of a percent. charles? >> let's look at the stock market action in europe. trading under way for 97 minutes. i suspect that we're looking at fairly thin volumes here. we are seeing a little bit of selling on the london ftse and a little bit of buying for the paris concur ant and the xetra index. unless there's a serious bit of ba

pauline? >>> dishing up dinner for a dictator. we talk to a man who traveled the world to seek out delicacies for kim jong-il's dinner table. we'll explain. stay with cnn. >>> from cnn london, i'm nina dos santos. >> i'm pauline chiou at cnn hong kong. >>> let's take a look at how we're faring as we wrap up the festive season week later 0en. volume is pretty light as you'd expect, ahead of holiday time. as you can see on one hand we have markets pushing quite a bit higher, last time we looked at them, 20 minutes or so they were up 1%. they're pushing even higher than that. this is largely on the one hand thanks to the fact that the ecb has made available an unprecedented amount of money in the form of cheap long-term banks and keep money circulating. also hoping perhaps they will be buying up euro zone bonds and trying to give the government bond markets a bit of a lift with the excess to extra cash. we've had news of mergers and acquisitions that has been lifting the market, in particular, this transaction, aig, the parent of bri

right behind me here is my friend pauline beck. one day back in 2007, pauline was my boss. i was in california to take part in an event called walk a day in my shoes where you spend the day working the job of someone who was in the service industry. and i was lucky enough to be paired up with pauline and i have to tell you it ended up being one of my favorite days of the campaign. she is a home health care worker. when we met, she was getting up every day at 5:00 a.m. to go to work, taking care of an 86-year-old amputee named mr. john. she would dress mr. john and help him in his wheelchair and make him breakfast and scrub his floors and clean his bathroom. she was his connection to the outside world. and when the work day was done, she would go home to take care of a grand nephew and two foster children who didn't have families of their own. heroic work and hard work, that's what pauline was all about. one of things i remember about her was her patience. she was patience with me even when i didn't wring out the mop properly or didn't shake out the sheets before putting the

pauline? >>> we were responding to that u.s. data you had just mentioned. there were gains across the board on friday. the tokyo stock exchange, however, was closed for a holiday. it is the emperor's berth day today. hang seng, the kospi and the shanghai composite all ended in positive territory. trading was thin because of the holidays that are coming up but there were solid gains among resources and financial stocks. the biggest winner today was australian miner gloucester coal which leaped more than 21%, that happened after a top shareholder gave its approval for the sale to china's yoncho coal mining. hsbc was up about 1.5% in hong kong today. and the banking group was up by a similar amount in sydney and trading in sydney ended early this afternoon ahead of a long holiday weekend. nina? >>> let's go back and take another look at those u.s. markets. u.s. stock markets closed higher on thursday after a quiet preholiday session. volumes thin as we enter the last couple of trading days of the year. investor optimism got a boost from the upbeat report in th

right behind me here is my friend pauline beck. one day back in 2007 pauline was my boss. i was in california to take part in an event called walk a day in my shoes where you spend the day working the job of someone who was in the service industry and i was lucky enough to be paired up with pauline and i have to tell you, it ended up being one of my favorite days of the entire campaign. pauline is a home health care worker. when we met, she was getting up every day at 5:00 a.m. to go to work taking care of an 86-year-old amputee named mr. john. each day she'd dress mr. john and help him into his wheelchair. she'd make him breakfast. she'd scrub his floors. she would clean his bathroom. she was his connection to the outside world. and when the work day was done, she would go home to take care of a grand nephew and two foster children who didn't have families of their own. heroic work and hard work. that's what pauline was all about. one of the things i remember about pauline was her patience. she was patient with me even when i didn't wring out the mop properly or didn't sh

>> pauline, thank you. pauline choiu in hong kong. we'll be right back. stay with us. if you're not satisfied with 50% more cash, send it back! i'll be right here, waiting for it. who wouldn't want more cash? [ insects chirping ] i'll take it. i'll make it rain up in here. [ male announcer ] the new capital one cash rewards card. the card for people who want 50% more cash. what's in your wallet? sorry i'll clean this up. shouldn't have made it rain. main story, the death of north korean leader kim jong il. state media reported his death at noon local time today, two days after they say he suffered a heart attack and passed away. the news prompted an outpouring of grief in north korea which began with the announcement of his death on state tv. >> the question many are asking now swhats in store for a nation known as the her mitt kingdom. joining us is john delori from the graduate school of international studies in seoul. thank you for being with us. we understood orr many have been reporting that the regime's ability to survive this amount of time has been its ability

right behind me here is my friend paul even -- pauline. one day back in 2007 pauline was my boss. i was in california to take part in an event called walk a day in my shoes where you spend the day working the job of someone who is in the service industry and i was lucky enough to be paired up with pauline and i have to tell you it ended up being one of my favorite days of the entire campaign. pauline's a home health care worker. when we met she was getting up every day at 5:00 a.m. to go to work, taking care of an 86-year-old amputee named mr. john and each day she dressed mr. john and helped him into his wheelchair. she'd make him breakfast, she'd scrub his floors, she'd clean his bathroom, she was his connection to the outside world. when the work was done she would take care of a grand-nephew and two foster children who didn't have families of their own. heroic work and hard work. that's what pauline was all about. and one of the things i remember about pauline was her patience. she was patient with me even when i didn't wring out the mop properly or didn't shake out the sheets

ladies and gentlemen, pauline maier. [applause] >> thank you for that lovely introduction, which actually will lead very beautifully and do exactly what i hope to talk about when i intend to talk about tonight. but let me first say how delighted and honored i am to be here tonight, and to be the recipient of this distinguished award. although i think i have written books on some significance in my field over a career which is getting to be, what do we say, long in tooth? i have never won any book awards until the publication of "ratification" so i feel immensely gratified, and to receive a prize for a book that concerns liberty is especially moving. what could be more important? and, of course, hearing about the early recipients of this nation understand this is not a prize in american history. it is in a much larger sphere. and i will say that the one criticism i have received of this book from a professor at yale law school is that i underestimate the significance of the ratification debates when i said that they were

to do just that, we're joining world business today's pauline sc -- chiou. paris is in negative territory by about three-quarters of a percent at the moment. here's what happened in the sessions here in asia as a result of the news of kim jong il passing away today. the kosbi ended today about 3.5%, the others also in negative territory. let's look at the timeline of what happened to the kospi today. the news of kim jong il's death came around lunchtime, and you can see the market there in seoul plunged dramatically, then picked up a little, came down and regained some footing later on in the session. i do want to take you to the currency charts here to give you a taste of what happened with the korean wan, if we can pull that up. the korean wan lost some ground after the news came out, and there was a big selloff here, as you can see. the selloff happened as this graph goes up, and it hit a high of 1179 close to 1:00 local time. the u.s. dollar gained strength as a result of this and it also gained against the euro and the yen throughout the session. intere

behind me is my friend pauline beck. in 2007, she was my boss. i was in california to take part in any event called "walk a day in my shoes." you spend the day to work the job of someone in the service industry. it was one of my favorite days in the entire campaign. when we met, she was getting up every day at 5:00 a.m. to take care of an 86 year-old npt. she would dress him and help him into his wheelchair. she would make him breakfast. she would scrub its floors and clean his bathroom. she was his connection to the outside world. when the workday was done, she would go home to take care of a grand nephew and two foster children who did not have families of their own. heroic work and hard work. that is what pauline was all about. one thing i remember about her was her patients. she was patient with me even when i did not wring out the mop properly. i remember her talking about the hardship in her life. she did so without self pity. she was glad to be working hard. she was glad to be helping someone. all she wanted in return was enough to take ca

i was lucky enough to be geared up with pauline. it ended up being one of my favorite days of the entire campaign. she is a home health-care worker. when we met, she is getting up every day at 5:00 a.m. to go to work taking care of an 86 year-old in vt. each day she would dress him and helped him into his wheelchair. she was making breakfast, scrub its floors, clean his bathroom, she was his connection to the outside world. when the workday was done. she would go home to take care of a grandnephew and to foster children who did not have families of their own. it is heroic work. it is hard work. one of the things i remember about pauline was her patients. she was patient with me even when i did not ring of the month properly or shake up the sheets before putting them in the months event, but i also remember listening to her talk about the hardships in her life and she did so without any self pity. she was glad to be working hard and glad to be helping someone. all she wanted in return was enough to take care of the kids this is going

he singled out alameda's pauline beck who inspired mr. obama in 2007 when a in a program he did her job for a day. >> the president: you can wake up at 5 in the morning care for somebody every minute of the day take the late bus home and still make less than the minimum wage. this means many home care workers are forced to rely on food stamps to make ends meet that's just wrong. >> reporter: leaders of both parties say he are optimistic they will find a compromise and avoid a shutdown. a new sign that lay-offs may be declining labor department says new claims for unemployment benefits fell by 19,000 last week to 366,000. the lowest level since may of 2008. job cuts have fallen sharply since the recession so far employers are hiring at only a modest pace. >>> this morning the u.s. military shutdown the nearly nine year war. troops held a ceremony in baghdad to officially retire the flag of the u.s. forces in iraq. the flag was lowered then wrapped in camouflage, an army tradition. defense secretary panetta told the troops they leave with l

he singled out alameda's pauline beck who inspired mr. obama in 2007 when a in a program he did her job for a day. >> the president: you can wake up at 5 in the morning care for somebody every minute of the day take the late bus home and still make less than the minimum wage. this means many home care workers are forced to rely on food stamps to make ends meet that's just wrong. >> reporter: leaders of both parties say he are optimistic they will find a compromise and avoid a shutdown. a new sign that lay-offs may be declining labor department says new claims for unemployment benefits fell by 19,000 last week to 366,000. the lowest level since may of 2008. job cuts have fallen sharply since the recession so far employers are hiring at only a modest pace. >>> this morning the u.s. military shutdown the nearly nine year war. troops held a ceremony in baghdad to officially retire the flag of the u.s. forces in iraq. the flag was lowered then wrapped in camouflage, an army tradition. defense secretary panetta told the troops they leave with l

pauline? >> well, christy, the markets were in negative territory all day today. the kospi dropped as low as 5% at one point and it closed down 3.4%. let's take a look at the time line and see what happened when the news hit that kim jong il had died. that news came down at around 12:00. you see the kospi taking a pretty dramatic dip there. then it gaped a little bit, then it dipped again to end the day at 1776. now, let's take a look at currencies. and take a look at how the korean with an did against the u.s. dollar. right here, when the news came in, there was a big sell-off of the korean wan which means that the wan weakened, then it hit 1179 to the u.s. dollar at one point. so the wan was hit pretty dramatically today. let's take a look at how the u.s. dollar did against some of the other currencies. the dollar strengthened on the news as investoras went to the dollar and a safe haven. the dollar has been weakening anyway. the yen, the pound at 150 and the japanese yen at around 77 to the dollar and earlier it was trading -- the u.s. dollar/yen exchange was a

. >> and behind the president bay area home care worker pauline beck. >> she met him in august, 2007 when he came to oakland on a campaign stop and did time helping wher her job and white house produced a video which it's using to sell support the jobs agenda. the president pushing to extend a tax cut for beck and 160 million working americans. democrats wanted to pay for that cut by taxing the rich. >> they're not going home without enacting payroll tax cuts for america's working families. and extending unemployment insurance. >> pelosi signaled she no longer was pulling and while it must be done by the end of the year, democrats gave up on trying to include it in the funding bill. >> i appreciate the fact they gave up on the sur tax but they never had it. >> and bruce cane explains the democrats caved on the millionaire tax because they couldn't risk losing the payroll tax cut. >> they need to fix the economy as best they can on the margin. because economy in the end will determine this election more than any other factor. >> professor cane says members will get another whack at th

to do that we're join by "world business today's" pauline chiou. >>> take a look. the ftse is up by more than 0.3%, the xetra dax up by 0.75 and the zurich smi up by 0.5%. there may be optimism later on today that there may be a resolution, some sort of progress. take a look at the asian markets. the seoul kospi was down almost 5% at one point. it end down 3.4%. the nikkei also in negative territory and so was the shanghai composite and the hang seng. i want to bring in kim do to talk more about what happened with the kospi. thank you very much, kim, for being with us. let's take a look at the seoul kospi today during the trading session. when we see this dip, that's when the news really started to trickle out about the death of kim jong-il. everyone knew that he was ill and this day would come. what do you make of the market reaction here today? >> i think that the market -- i mean the market fell by about 2% before the news came out. if you look at australia and other asian markets they fell by 1.5% to 2%. this axillary to the downtrend somewhat. as you said, we

pearls of pauline the train is bearing down on the tracks we may have a government shut down next friday if they don't pass on to extended in addition to extending payroll tax cuts they have to do something about extended unemployment benefits which also run out end of the year. >>> a lot of things very important. >> real quickly we will be talking about that precisely that with the senate republican leader, mitch mcconnell top of the hour. are we going to make it a deal or a political point. >> thanks for your time. >> catch fox 5 news sunday 9:00 a.m. after our show. >>> quiet christmas tribute at arlington national cemetery. volunteers laid tens of thousands of wreaths on service members graves each received a military member salute haze are sponsored by community organizations, school groups and loved ones such a nice thing they do it every single year. let's people know their loved ones are not forgotten. >> when the breaths are out there it is so beautiful. >>> looks like our runners, will have bundling up they like it cold. >> they are running they will stay warm anybody else plea

left inside a mudroom of the house that started the massive blaze that claimed the lives of lomer and pauline johnson and their three granddaughters. >> the fire entered the house is quickly and spread throughout the first floor and up two interior vertical openings trapping the occupants on the upper floors. >> the girl's mother and her friend were able to escape. borcina did try to help the children flee. >> he said he delivered t ee ee girls down to the second floor but the girls panic and one obviously ran upstairs. one went another direction. he lost sight of them. he exited the structure. >> reporter: when the flames were put out, firefighters found one child on the third floor and another one with her grandmother at the bottom of a stairwell between the second and third floors. the grandfather and a third child were found near an open window. >> he obviously found one of the young children because he guided her to the window that he went through. when he stepped through that window, his life ended. it looks like he fell face forward because that's the position we had found him in. >> r

pauline and homer johnson seen with granddaughters, the victims of the christmas day fire. >> they were here a lot, the three girls. they had them here a lot. and they were at madonna's too. >> reporter: madonna badger is a well-known ad executive. neighbors say the parents were friendly and full of life and loved christmas and decorated to celebrate the season. >> they were very outgoing, very vivacious and loving. a great friend. >> reporter: homer johnson grew a lush beard and went to work as a santa for hire. he spent december 24th delighted children at the saks fifth avenue store in midtown. >> that nice white beard and the ho-ho face that he had. and so i asked him about, you would make a great santa claus. and i said, ho, ho, that's what i do. >> reporter: they often brought their granddaughters to this restaurant where homer asked for the same booth and the same waitress. >> you would see him year round and he would always smile. he was a very nice man and very nice family. >> that is heart-breaking. balline and homer johnson were supposed to return to louisville after the holid

let's go to pauline chu now. she's following the market reaction. what are the numbers? >> well, they're all in negative territory, john, and the koskie has recovered a bit. the nikkei down by just under 1%. and the hang seng and the shake hang composite in negative territory. let's look at the time line of the kospi from earlier today. when you look at the time line, you can see that the kospi plummeted right when the news came out that kim jong il had died. then it gained a little bit. right now, it's gaining a little bit as i mentioned so it's gaining some traction here. let's take a look also at the nikkei. now, traders in japan, they were on lunch break when the news came out, and take a look at what happened in the nikkei earlier today. their lunch break was from 11:30 to 12:30 here. as soon as the traders came back, you can see that the nikkei went down quite dramatically, but it's regained since then. then let's take a look at how the korean wan has done against the u.s. dollar. i want to show you what happened when the news came out. you can see that as the news

the writings, the ron paul freedom report, no byline, written in first person as if it was from ron pauline chiou. gay men were intentionally trying to infect the blood supply to infect the heterosexual population. they attacked barack obama for sitting in jeremiah wright's church and barack obama denies any hearing his sermons. how is his denial different from going after barack obama for the reverend wright matter? there is none. they can't defend ha. >> again, to be clear, the congressman has disavowed these -- all of these remarks. i read some of those same remarks, as well. gloria, you talked to him today. let me ask you this, if you can comment on what erick said. what does it mean for the iowa caucus in general? he's at the top despite all of this news that said -- that is most recent. >> well, you know, spoke with the governor of the state of iowa, governor brand said yesterday and said what if ron paul wins because lots of establishment republicans are saying if ron paul wins the iowa caucuses are completely irrelevant, of course, he doesn't want that to be the case. so he says, wh

daughters, 10-year-old lily with between 7-year-olds sarah and grace along with the girl's grandmother, pauline johnson. the grandfather, lomer johnson, who played santa claus at saks fifth avenue fell through the second floor roof trying to save one of the girls. a horrific end that ignited grief in firefighters and counselors. for today, tom yamas, nbc news, stamford, connecticut. >> this thursday, there will be a public memorial to owner the victims of the fire. we'll be back after these messages. and it's all your fault. naturally blame the mucus. he's funny. instead of blaming me, try this, advil congestion relief. often the real problem is swelling, not mucus. advil congestion relief reduces swelling due to nasal inflammation. so i can breathe. happily ever after. another story? from him! [ mucus ] advil congestion relief. the right relief for the real problem. guys... [ female announcer ] pillsbury cinnamon rolls with cinnabon cinnamon are an irresistible sunday morning idea. nothing calls them to the table faster. sunday morning ideas made easy. laces? really? slip-on's the way to go. m

. >> reporter: one was found with her grandmother, pauline, at the bottom of the stairwell between the second and third floors. and another was found not far from her grandfather, lomer johnson. his body was found outside. >> we found one of the young children. i guess there were a pile of books. it looks like she was placed on the books so he could get out the window and then reach in and grab her. >> reporter: it appears he fell through rafters. the house was being renovated on most of the second floor. and the family wasn't supposed to be staying in that area until it was deemed safe. one part of those renovations that had never been done, hard-wired smoke alarms. and now, this is all that remains of the house. it and the family that once called it home, both irreparably damaged. borcina is still recovering from smoke inhalation and also burns. but yesterday, from his hospital bed, he spoke to "the new york post" and repeated several times that he and badger are going to be okay. saying they have the love and support they need from friends. josh and elizabeth? >> all right. you know

killed badger's 10-year-old daughter, lily, her 7-year-old twin girls, grace and sarah, and her parents, pauline and lomer johnson, seen here dressed as santa. badger and borcina, the contract doing renovations on the house, were the only two to survive. when they arrived and they knew there were kids still inside, why weren't they able to get in to the kids? >> it was a fall of flames. >> reporter: lomer fulfilled a life long dream of playing santa claus at saks fifth avenue, at the urging of his youngest granddaughter. he reportedly tried to grab his granddaughter and go out the window. but they were overcome with core ban monoxide poisons. he retired as the safety and security director in louisville, kentucky. and they moved to the area to be closer to their daughter and grandchildren. this small memorial of flawer and teddy bears have been set up outside of the house. a press conference will take today to give some sense of what went wrong here. josh? >> thank you, linsey. >>> joining us is acting fire chief, chief conte. we hear about the embers that may have been at the root of this traged

flames they found badger's daughters, 10-year-old lily and twin 7-year-olds sarah and grace, along with pauline johnson all dead from smoke inhalation, their grandfather, lomer johnson who played santa claus at saks fifth avenue fell through the roof trying to save the girls. it's still unclear'victorian home, more than 100 years old had working smoke detectors. city officialness think they were not activated. funeral services will take place next week on manhattan's upper east side. >> tom llamas in stamford, connecticut, thank you. >>> there's outrage over customer fees. starting next month verizon will charge you extra if you pay your bill online. nbc's pete williams has details. it's not going to go over well. >> verizon is calling this a convenience fee, $2 for the convenience of paying wireless phone and internet bills directly to verizon online, on the company's website or by phone, but the company says there are many ways to avoid the fee. the new fee goes into effect in two weeks for verizon wireless, the largest wireless service provider. january 15th they'll be charged $2 each month

killed badger's 10-year-old daughter, lily, her 7-year-old twin girls, grace and sarah, and her parents, pauline and lomer johnson, seen here dressed as santa. badger and borcina, the president of tiberius construction and the contractor doing the renovations on the house, were the only two to survive. when they arrived and they knew there were kids still inside, why weren't they able to get in to the kids? >> it was a wall of flame. >> reporter: lomer fulfilled a lifelong dream of playing santa claus at saks fifth avenue, at the urging of his granddaughter. he reportedly tried to grab his granddaughter and go out the window. but they were overcome with carbon monoxide poising. only a few years ago he retired as the safety and security director in louisville, kentucky. and then he and his wife moved to the area to be closer to their daughter and grandchildren. this small memorial of flowers and teddy bears has been created just outside the house. by friends and neighbors. a press conference will take today at 5:00 for fire officials to give the press some sense of what weptnt wrong here. josh? >

one's body was found on the third floor, another second floor with her grandmother, pauline johnson, and then a third little better's body was found within arm's reach of her grandfather, who his body was found on the second floor roof. basically he was trying to save his grand daughter and died within arm's reach of her. there are concerns and questions this morning about a couple of things. and very quickly, in particular construction work. i mentioned the home was under renovation. number one, it appears that the family did not have what is called a certificate of occupancy. so there's questions about whether they should have even been staying in the home, particularly the second and third floors at the time of this. third, whether any of that construction material, the scaffolding, equipment inside, obstructed the exsits, and inhibited these people's opportunities for chances to get out of the home. it's an issue that's been brought up. officials haven't really gone into detail on that. and third, the fire alarm system. authorities say that it was not working at the time of this

steve i talked talk to any basically says hey, you know, the book were trays the pauline now and the events that you recount that have been. >> no one has challenged any facts in the book. >> no one has gone on record. >> now when you read the bilking can we tape it? >> what the analyst that going to go on? [laughter] is that wwf? i am just kidding, i am kidding. getting. i'm getting. >> wow. >> not to get all bill gates about this but let me just ask you this question. can you take this back, at that moment then what? you were in tenth grade and he was in eighth grade. this was lakewood -- lakeside school in north seattle? why did you think you guys would click? what was the thing that you thought that alright this guy is interesting? >> well you know, there are pictures of bill and me together over, slaving over a hot the sr 33 teletype. they are some examples downstairs in the museum. but they are not hot and they are not clunky. they could probably be fixed i assume and i just remember bill, we used to wear saddle shoes and he walks in berry gangly young man and after a few weeks

steve i talked talk to any basically says hey, you know, the book were trays the pauline now and the events that you recount that have been. >> no one has challenged any facts in the book. >> no one has gone on record. >> now when you read the bilking can we tape it? >> what the analyst that going to go on? [laughter] is that wwf? i am just kidding, i am kidding. getting. i'm getting. >> wow. >> not to get all bill gates about this but let me just ask you this question. can you take this back, at that moment then what? you were in tenth grade and he was in eighth grade. this was lakewood -- lakeside school in north seattle? why did you think you guys would click? what was the thing that you thought that alright this guy is interesting? >> well you know, there are pictures of bill and me together over, slaving over a hot the sr 33 teletype. they are some examples downstairs in the museum. but they are not hot and they are not clunky. they could probably be fixed i assume and i just remember bill, we used to wear saddle shoes and he walks in berry gangly young man and after a few weeks

flames they found badger's daughters, 10-year-old lily and twin 7-year-olds sarah and grace, along with pauline johnson all dead from smoke inhalation, their grandfather, lomer johnson who played santa claus at saks fifth avenue fell through the roof trying to save the girls. it's still unclear if the victorian home that was more than 100 years old had working smoke detectors. city officials say after initial investigation think they were not activated. funeral services will take place next week on manhattan's upper east side. savannah? >> tom llamas in stamford, connecticut, thank you. it's now 7:12, here's matt. >>> there's outrage over customer fees over the nation's largest wireless phone and internet provider. starting next month, verizon will charge you extra if you pay your bill online. nbc's pete williams has details. it's not going to go over well. >> matt, good morning. verizon is actually calling this a convenience fee. $2 for the convenience of paying wireless phone and internet bills directly to verizon online, on the company's website or by phone. but the company says there are ma