alex neill is the chief executive of the free complaints website resolver and shejoins me now. let's start with those people who has been in touch with us, nick and liz wanted to go on holiday, it didn't happen, any chance of getting cash back from ryanair?” didn't happen, any chance of getting cash back from ryanair? i am afraid it is very, very unlikely. so if the flight it is very, very unlikely. so if the flight is going ahead, then they don't have to buy law give you your money back. so in this case, and u nfortu nately money back. so in this case, and unfortunately come of all the airlines, ryanair is taking the ha rd est airlines, ryanair is taking the hardest line of this one —— budget airlines. they are saying use it or lose it, and if you don't know, you can rebook but if you booked awhile ago, then you have to pay to change it and often the fees can be really high. that is so upsetting sony people. julie said her on the beach package deal is going ahead, how unusual is this, for a package deal to go ahead against foreign and commonwealth advice and should she