haugen, welcome. when it concerns facebook, there are a number of concerns this committee in congress has been focused on. two of which have been facebook's intentional targeting of kids with content that is harmful to the children. secondly as -- is engaging in political censorship. i want to start with the first issue, targeting kids. as you are aware and the documents you provided indicated, facebook's, according to the public reporting on it, facebook's internal reports found instagram makes "body image issues worse for one in three teen girls" and it showed "13% of british users and 6% of american users trace their desire to kill themselves to instagram." is that a fair and accurate characterization of what facebook's research concluded? ms. haugen: i only know what i read in the documents i included in my disclosure. that's an accurate description of the ones i have read. because facebook has not come forward with the total corpus of their known research, i don't know what they're other things s

haugen: i -- correct? ms. haugen: i received an mba from harvard and they said we are responsible for the organizations we build. mark built one that is intended to be flat. the metrics make the decision. that itself is a decision and in the end if he is the ceo and chairman of facebook, he is responsible for those decisions. chrm. blumenthal: the buck stops with him? ms. haugen: the buck stops with him. chrm. blumenthal: speaking of the buck stopping, you have said that facebook should declare moral bankruptcy. i agree. its actions and its failure to acknowledge its responsibility indicate moral bankruptcy. ms. haugen: there is a cycle inside the company where facebook has struggled for a long time to recruit and obtain the number of employees it needs to tackle the large scope of projects it has chosen to take on. facebook is in a cycle where it struggles to hire and that causes it to understand projects -- understaffed projects, which causes scandals which makes it harder to hire. part of why facebook needs

haugen. please proceed. ms. haugen: good afternoon chairman blumenthal, ranking number blackburn and members of the subcommittee. thank you for the opportunity to impair in front of you. my name is frances haugen. i used to work at facebook. i joined because i thought facebook had the potential to bring out the best of us. i'm here today because i think it harms children, stoke division and harm our michael c. they know how to make -- our michael c. -- our democracy. they put profits before people. congressional action is needed. they won't solve this without your help. yesterday we saw facebook get taken up the internet. i don't know why it went down, but for more than five hours facebook wasn't used to deepen divides, destabilize democracies and make young people feel bad about their bodies. it also means millions of small businesses weren't able to reach potential customers and countless photos of new babies weren't celebrated by friends and family around the world. i believe in the potential facebook. we can

haugen for being here. chrm. blumenthal: the witness today is frances haugen. she was the lead on the misinformation team. she holds a degree in electrical and computer engineering and an mba from harvard. she made the courageous decision, as all of us here and many around the world know, to leave facebook and reveal the terrible truth about the company she learned during her tenure there. i think we are all in agreement here and expressing our gratitude and admiration for your bravery coming forward. then q yo -- thank you, ms. haugen. please proceed. ms. haugen: good afternoon chairman blumenthal, ranking number blackburn and members of the subcommittee. thank you for the opportunity to impair in front of you. my name is frances haugen. i used to work at facebook. i joined because i thought facebook had the potential to bring out the best of us. i'm here today because i think it harms children, stoke division and harm our michael c. they know how to make -- our michael c. -- our democracy. they put profits before people. congressional action is needed. they w

haugen? >> when facebook made -- has made statements in the past about how much benefit instagram is providing to kid's mental health, what i'm so surprised about that is if instagram is such a positive force, have we seen a golden age of teenage mental health in the last ten years? no, we have -- >> we have seen the opposite. >> escalating rate of suicide and depression. >> do you think those rates are at least in part driven by the social media phenomenon? >> there is a broad swath of research that supports the idea that usage of social media amplifies the risk for these mental health harms. >> right now this hearing is helping illuminate it. >> and facebook's own research shows that. the kids are saying i am unhappy when i use instagram and i can't stop. but if i leave, i am afraid i will be ostracized. that's so sad. >> so they know that. >> that's what the research shows. what do you think drives them -- i had this discussion with a witness last week and i said, well, i said suspect that

amy: you talk about the bravery of frances haugen. she is afraid and that makes her more behave -- more brace. she's taking on trillion dollar company. physically afraid of what kind of retaliation facebook arrays. do you have though on that? roger: her strategy of maximum public attention is exactly right. the people who organized this communication strategy have done a brilliant job. i tip my hat to them and to her. her best defenses is to be so visible that facebook wouldn't dare. their past strategy has been to use ad hominem and invent stories to read your member the same one -- the famous one by george soros after he gave a speech criticizing facebook. they hired a negative research company to invent an anti-semitic story about him and spread it through the press. that's been their past behavior. i don't think these people are criminals, not in the way th's defined. but they have a very different value system. it's about efficiency, speed, growth, profit, power, and is in conflict with democracy and all right to make our own cho

this is frances haugen. francis: facebook wants you to believe that the problems we are talking about are unsolvable. they want you to believe in false choices, that you must choose between a facebook fully divisive and extreme content or losing one of the most important values our country was founded upon, free speech. that you must choose between public oversight of facebook's choices and your personal privacy. that to be able to share fun photos of your kids with old friends, you must also be inundated with anger-driven virality. they want you to believe this is just part of the deal. i'm here today to tell you that's not true. amy: frances haugen's testimony comes after she leaked tens of thousands of pages of internal facebook documents. we'll have more on this story after headlines. the senate is expected to vote on a procedural step that would bring a suspension of the debt ceiling to a floor vote, even as republicans insist they will not support the move. minority leader mitch mcconnell told presiden

haugen. we will act. >> thanks, senator markey. we're going to turn to senator blackburn and then we'll take a break. i know that there's some interest in another round of questions. maybe -- well, maybe we'll turn to senator -- >> no, we've got cruz and scott. >> we'll come back after >> mr. chairman, i have to go to sit in the chair starting at noon today. >> why don't we turn to you have one question. >> i do. i have one question this relates to what mr. marky was asking does facebook ever employ child psychologists or mental health professionals to deal with these children online issues that we're discussing >> facebook has many researchers with ph.d.s. i assume some of them are -- i know that some have psychology degrees. i'm not sure if they're child specialists. facebook also works with external agencies that are specialists at children's rights online >> senator and then at that conclusion questions we'll take a break and come back at noon. >> thank you, mr. chairman and i appreciate the indulgence of the committee ms. haug

haugen pushing for? >> reporter: david, she's calling for more transparency into facebook's data and decision-making, for more regulation, maybe a federal agency for social media and for reform of that section 230 prevoice that shields tech companies for liability for their content. facebook is also calling for congress to strengthen the laws around social media, but after today, they may not like what they get. david? >> terry moran following the hearing all day for us. terry, thank you. >>> now to the pandemic in this country. major news tonight on the johnson & johnson vaccine and on their own booster. how soon could it be available? and what dr. anthony fauci said today about this idea of mixing and matching vaccines when getting a booster. he didn't rule it out. abc's steve osunsami at the cdc tonight. >> reporter: millions of americans who've gotten the sing single-doege johnson & johnson covid vaccine could be just weeks away from getting a second shot, a booster shot, from the drugmaker. the fda

amy: you talk about the bravery of frances haugen. she is afraid and that makes her more behave -- more brace. she's taking on trillion dollar company. physically afraid of what kind of retaliation facebook arrays. do you have thoughtsn that? roger: her strategy of maximum public attention is exactly right. the people who organized this communication strategy have done a brilliant job. i tip my hat to them and to her. her best defenses is to be so visible that facebook wouldn't dare. their past strategy has been to use ad hominem and invent stories to read your member the same one -- the famous one by george soros after he gave a speech criticizing facebook. they hired a negative research company to vent an anti-semitic story about him and spread it through the press. that's been their past behavior. i don't think these people are criminals, not in the way th's defined. but they have a very different value system. it's about efficiency, speed, growth, profit, power, and is in conflict with democracy and all right to make our own choic

but haugen said artificial intelligence isn't enough. we as a society are being led to believe that artificial intelligence can solve enormous problems to scale. but she argues, and it's argued in this book, if anything, it is

as a mother, this common and particular from frances haugen -- in particular from frances haugen i found terrifying. frances: i am very scared about the upcoming generation because when you and i interact in person and i say something mean to you and icu wince -- i see yo u wince or cry, that makes me less likely to do it the next time. online kids don't get those cues and learn to be incredibly cruel to each other and they normalize this. i am scared of what will their lives look like? emily: will facebook consider raising the age that teenagers can join to 15 years old or 18 years old? and if not, why not? monika: we do talk to safety advocates and make sure we are doing everything we can to be responsible, both about the age people can join, and what that experience looks like. i am a mother as well. i also prosecuted child safety offenses for years. i raised two girls. i know that these issues of social comparison and anxiety are very real things in the off-line world as well as the online world. we can talk about how social media can make things worse. that is why we do this researc

as a mother, this common in particular from frances haugen i found terrifying. frances: i am very scared about the upcoming generation because when you and i interact in person and i say something mean to you and i see you wince or cry, that makes me less likely to do it the next time. online kids don't get those cues and learn to be incredibly cruel to each other and they normalize this. i am scared of what will their lives look like? emily: will facebook consider raising the age that teenagers can join to 15 years old or 18 years old? and if not, why not? monika: we do talk to safety advocates and make sure we are doing everything we can to be responsible, both about the age people can join, and what that experience looks like. i am a mother as well. i also prosecuted child safety offenses for years. i raised two girls. i know that these issues of social comparison and anxiety are very real things in the off-line world as well as the online world. we can talk about how social media can make things worse. that is why we do this research. we want to understand i

haugen pushing for? >> reporter: david, she's calling for more transparency into facebook's data and decision-making, for more regulation, maybe even a federal agency for social media and for reform of that section 230 provision that shields tech companies for liability for their content. facebook, as you say, is also calling for congress to strengthen the laws around social media, but after today, they may not like what they get. david? >> terry moran following the hearing all day for us. terry, thank you. >>> now to the pandemic in this country. major news tonight on the johnson & johnson vaccine and on their own booster. how soon could it be available? and what dr. anthony fauci said today about this idea of mixing and matching vaccines when getting a booster. he didn't rule it out. abc's steve osunsami at the cdc tonight. >> reporter: millions of americans who've gotten the single-dose johnson & johnson covid vaccine could be just weeks away from being able to get a second shot, a booster dose, from

amy: frances haugen turned over thousands of pages of internal facebook documents to u.s. regulators, which are now the basis of a damning series of reports called "the facebook papers" that are being published this week. we'll have more on those revelations after headlines. in guatemala, indigenous leaders across the country are denouncing the government's enactment of a month-long 12-hour curfew in the northern coastal region of izabal in retaliation for protests against a nickel mining project. some 500 soldiers have also been applied to the region. indigenous communities in the region say they were never consulted on plans of the mining project, led by the swiss-based solway investment group. in recent days, guatemalan police and military have violently repressed peaceful protests led by maya q'eqchi' indigenous communities, who say the mine would have catastrophic impacts on the land, water and people. amnesty international is closing its hong kong office by the end of the month, citing fears for the safety of staff working under a sweeping national security law impos

. >> pelley: her name is frances haugen. that is a fact that facebook has been anxious to know since last month when an anonymous former employee filed complaints with federal law enforcement. the complaints say facebook's own research shows that it amplifies hate, misinformation and political unrest—but the company hides what it knows. one complaint alleges that facebook's instagram harms teenage girls. what makes haugen's complaints unprecedented is the trove of private facebook research she took when she quit in may. the documents appeared first, last month, in the wall street journal. but tonight, frances haugen is revealing her identity to explain why she became the facebook whistleblower. >> the thing i saw at facebook over and over again was there were conflicts of interest between what was good for the public and what was good for facebook. and facebook, over and over again, chose to optimize for its own interests, like making more money. >> pelley: frances haugen is 37, a data scientist from iowa with a degree in

>> so, brianna, frances haugen is so courageous, so authoritative, and so utterly convincing that i think congress today is in this incredibly difficult position. they no longer have any excuses for inaction. i think the time has come for them to look at safety and to look at privacy as core requirements because this is not just about facebook. this is really about that business model that christine was just talking about, which is something that has been used not just by facebook, but by google, versions of it by amazon and m microsoft and now used throughout the economy. you see it in the automotive sector, healthcare sector and beyond. it is all based on surveillance. it is all based on manipulating people's choices, so that effectively it takes away from us our right to determine the choices in our own lives. and it is so pervasive right now and congress just needs to say, hey, wait a minute, this is like child labor, this is unethical, it is un-american, and we just need to go back to doing things in a way where people get to be them themselves. >> what did you think about the outage

howie: ben, haugen wants congress to do the regulating. some of the conservative media are focusing on the fact that frances haugen gave money to ao c. let's say she is liberal. how much does her own personal motivation matter? >> i think it only matters to the degree that it indicates her ideological preferences in this moment might be for facebook to crack down more on quote, unquote, misinformation from the right. and that her own preferences if applied could potentially skew things in a particular direction. howie: why only misinformation from the right, why not crack down on misinformation from the left. >> she is part of the same team that cracked down on the hunter biden story in the days approaching the november election of last year. you obviously had a crackdown across facebook and twitter. howie: twitter especially. >> that was trying to silence the story. twitter took the step of preventing people from sending it in direct messages. that indicates to right center observers this woman just wants to silence us, she wants to silen

emily: to that frances haugen point, did testify before u.k. parliament and brought up this point that if you made noise about something, you were not necessarily listened to. even as an employee. take a listen to part of her testimony today. >> when i worked on civic integrity, i felt that critical teams were understaffed. i was told at facebook we accomplish unimaginable things with far fewer resources than anyone would think possible. there is a culture that liar lionizes the startup ethic that i think is irresponsible. if you make noise, saying we need more help people will not , get rallied around for help because everyone is underwater. emily: at the same time, i've spoken to facebook employees who who have said to them it seems like more of the same, they are used to hearing this bad grasp. they look around and they look around in d.c. people working hard. so are these documents actually going to have an impact, or not? like many other scandals or controversy surrounding facebook in the past, where we have not seen a long-term impact. th

reporter: frances haugen is whistleblower. she will testify at 7:00 a.m. in front of a subcommittee. this will be all about protecting kids online. over the course of the last two days, all eyes on facebook. tuesday allies will be on frances haugen as she testifies to lawmakers and demands that are oversight of facebook. >> facebook makes more money when you consume more content. the more anger, the more they interact. reporter: that was frances haugen on "60 minutes," saying facebook prioritizes profits over safety, and faces no oversight. she said the company lied to the public about hate and misinformation. frances haugen leaked internal documents to "the wall street journal," some saying facebook and instagram could be damaging to teenager girls. she refers to a profit optimizing machine generating self-harm and self-hate for vulnerable groups like teenage girls. >> i think the self policing is clearly not successful based on what we are hearing. reporter: that is some of facebook's data's concerns. monday, facebook, instagram and whatsapp were down fo

reporter: frances haugen is whistleblower. she will testify at 7:00 a.m. in front of a subcommittee. this will be all about protecting kids online. over the course of the last two days, all eyes on facebook. tuesday allies will be on frances haugen as she testifies to lawmakers and demands that are oversight of facebook. >> facebook makes more money when you consume more content. the more anger, the more they interact. reporter: that was frances haugen on "60 minutes," saying facebook prioritizes profits over safety, and faces no oversight. she said the company lied to the public about hate and misinformation. frances haugen leaked internal documents to "the wall street journal," some saying facebook and instagram could be damaging to teenager girls. she refers to a profit optimizing machine generating self-harm and self-hate for vulnerable groups like teenage girls. >> i think the self policing is clearly not successful based on what we are hearing. reporter: that is some of facebook's data's concerns. monday, facebook, instagram and whatsapp were down fo

haugen. we need to hold accountable facebook and all big tech as well. again, my thanks to you i'm going to enter into the record a letter from 52 state attorneys general and from two members of the youth advisory board of sandy hook promise as long as there is no objection and i will now turn to the ranking member senator blackburn. >> thank you, mr. chairman. thank you for entering that letter in the record that we have from our states attorneys general. good morning to everyone. it is nice to see people in this hearing room and to be here for the hearing today ms. haugen we thank you for your appearance before us today and for giving the opportunity not only for congress but for the american people to hear from you in this setting. mr. chairman, i think also thanks to you and your staff that have worked with our team to make certain we had this hearing and this opportunity today so that we can get more insight into what facebook is actually doing as they invade the privacy not only of adul

haugen says, for example, it could consider raising the user's age from 13 to 17. they could put something in place where you have to be asked if you want to share something if you haven't clicked it, if it's an article, let's say. but the thing with bigger teeth, the thing that's going to have more muscle will be, as you say, from congress. one of the things you hear experts in the field talk about is the creation of a muscular regulatory oversight entity. lots of question marks about what that looks like. that could be something. there's also this question of a law, something called section 230. can you hold companies liable for how their algorithms promote content. right now tech companies are protected from that. so those are a couple ways congress could if they wanted to, go ahead and make changes, but you're watching the landscape in washington just like i am. congress has a lot on their plate. we've seen mark zuckerberg testify a whole bunch over the last few years. four times just since last summer and still nothing has happened. i said that to one senator.

in a couple of hours, an attorney turned whistle-blower, frances haugen, will testify before a senate panel on her explosive allegations that facebook knew of the potential harm it was causing from negative or inflammatory content and lied about their efforts to stop it. cnn obtained an copy of her opening remarks in which she says, quote, facebook wants you to believe that the problems we're talking about are unsolvable. they want you to believe in false choices, that in order to share fun photos of your kids with old friends, you must also be inundated with misinformation. i'm here to tell you today that's not true. these problems are solvable. facebook chooses profit over safety every day and with that action this will continue. >> so her appearance is coming after a massive outage that took facebook and its family of apps including instagram and whatsapp down for six hours yesterday. facebook's chief technology officer apologizing to users for that. they do say that the outage was caused by a faulty configuration change, and there is no evidence that data was compromised here and

i'm curious, how are they treating her, the individual, miss haugen? i notice that they're trying to question what role she played at the company, but that can be dangerous territory with a whistleblower? >> it's been very interesting to watch their reaction evolve over time, chuck. yesterday, they were still sticking to a policy of not really naming her or addressing her directly, but today you had vice president of communications tweeting out that miss haugen did not work on the teams responsible for kids and teens and thereby insinuating somehow she's not qualified to talk about it. she's seeming to predict this or anticipate this, actually said in her testimony, i did not work on these teams, but the documents that i took out of the company were documents that everybody inside the company at a certain level had access to. i thought that was very interesting. i also think it's very considering, you know, both you and garrett are making a good point that congress has been behind -- lawmakers behind the ball when it came to tech regulation in the past

tonight the company is responding and taking aim at haugen. but senators want to hear directly from founder mark zuckerberg, demanding that he answer their questions. cbs' kris van cleave is following all of this and joins us from the capitol. good evening, kris. >> reporter: norah, no word yet or when if the committee will call mark zuckerberg, but tonight, facebook is calling out the whistleblower at the center of all of this, saying she was an employee for less than two years, and had limited access to top executives. but she left the company with tens of thousands of internal documents, and that research, she says, shows facebook needs to hit the reset button. >> they're paying for their profits right now with our safety. >> reporter: former facebook employee frances haugen told senators facebook is looking to hook kids early, hoping they'll also bring their parents online. but she says the company's own research shows its instagram platform can be harmful to teens, even addictive, especially for some girls. >> it's just like cigarettes. t

frances haugen. she were just san francisco's facebook offices, accuses the company of putting profits. >> over the well-being of people cropper. sarah stinson is live outside facebook headquarters in menlo park with more. hi, sara. >> yeah. frances haugen, she's expected to testify in front of the senate committee this morning at 7 o'clock. our time says you said about one hour and we'll keep an eye on that for you to take a look at frances haugen. she has let everyone know she is the facebook whistleblower haugen anonymously filed at least 8 complaints with federal law enforcement alleging facebook violated the law by withholding information about the risk posed by its own social network. then in the 60 minute interview on sunday. the 37 year-old came forward as the whistleblower, the data scientist, the previous employee. facebook. she says she dealt with conflict between their facebook, rather deals with conflict between the good of the people and what benefited the company social media giant wou

haugen say on the program last night, they did not work very well. and any case, the safeguards were lifted immediately after the election and restrictions on the so-called stop the steal movement weren't imposed until after the capitol attack. now today, ms. haugen had this to say about why in her judgment the company did not maintain those safeguards longer. >> the choices that were happening on the platform were really about how reactive and twitchy was the platform? right? like, how viral was the platform? and facebook changed those safety defaults in the run-up to the election because they knew they were dangerous. and because they wanted that growth back, they wanted the acceleration on the platform back after the election, they -- they returned to their original defaults. and the fact that they had to -- to break the glass on january 6th and turn them back on, i think, that's deeply problematic. >> so, did the lawmakers questioning ms. haugen, the company in recent days, has pointed to a research project it set up with an outside panel of expe

. >> reporter: frances haugen saying she doesn't want to destroy facebook. she wants to save it. preparing to testify before the senate tuesday. >> a whistleblower approached my office, to provide information about facebook and instagram. >> reporter: that whistleblower was haugen and she said she had to speak out because facebook puts lives at risk. fab's own research says it's not just that instagram is dangerous for teenagers, that it harms teenagers. it is that it is distinctly worse than other forms of social media. >> reporter: haugen providing internal research to back up her claims and lodging complaints with the s.e.c. >> lying to investors. >> reporter: her attorney suggesting facebook could be legally vulnerable. >> everything from how much hate speech is removed from the platform to some of the very serious problems that they've had expanding user demographics. >> reporter: all of this putting facebook on defense. with haugen making it sound like a toxic swamp. >> people enjoy engaging with things that elitsit emotional reaction. and the more anger they get exposed to

former-facebook employee, frances haugen, who revealed herself last night on cb

since arriving in the uk, frances haugen has met the campaigner, ian russell. his 14—year—old daughter, molly, took her own life after viewing disturbing content on instagram, which is owned by facebook. angus crawford has more. she's the former facebook insider who revealed its most closely guarded secrets. 14—year—old molly russell... he's the father who lost his daughter to suicide. now campaigning to protect other children online. nice to meet you. today they met for the first time. so what do you think the impact of molly's story was on instagram as a platform and how it approaches safety? facebook is full of kind, conscientious, well—meaning people. the real question is around, can we as a public change the incentives such that it makes more sense for facebook to invest more money in safety on instagram? so i'm sure that molly's... the experience that molly had, caused them to look at these questions more. at the same time, we need way more invested in this, because we need to make more progress faster. one of the things that lead us to find out

reporter: haugen's leaked pages of facebook research. it suggested instagram posed a potential threat to the well-being of young people, particularly girls, where they publicly downplayed the risk of social media use. the leaked research showed that the social app caused mental health issues including body dysmorphia, eating disorders, and suicidal thoughts. haugen also said facebook prematurely deactivated safeguards meant to reduce its judgment of violence after the election of joe biden, which she alleges contributed to the storming of the u.s. capitol. facebook algorithms favor showing hateful content on its plforms,hich nonetheless keep users coming back. facebook maintains that haugen's allegations are misleading. >> what evidence there is simply does not support the idea that facebook or social media more generally, is the primary cause of polarization. reporter: as public outrage grew last week, facebook put on hold its plans for a children's version of instagram. some 3.5 one billion people usable at least one of the company's p

what haugen said is, skip past all that. instead of focusing on what people are saying on facebook in terms of regulation, focus on regulating facebook's algorithms. they're the ones who are writing this code, pushing content on to its users. and that's really, like, the core of what haugen and a lot of her documents say, and it's that in trying to push forward what they call a meaningful social interactions, i believe, is the term that they used, things that your friends and coworkers and people who just generally agree with you are saying at the top of your feed, in doing that, what they wound up doing was making it so that the most extreme things people were saying were actually coming to the top of your feed because that's what was being engaged with. haugen says, forget what that content says. focus on the algorithms that are drawing it up to the top of your feed. >> you feel also as if congress is finally asking the right questions. what are those questions and why do you think finally now they've gotten there? >> i th

thank you, miss haugen. plead proceed. >> good afternoon, chairman blumenthal, ranking member blackburn and members of the subcommittee. thank you for the opportunity to appear before you. my name is frances haugen. i used to work at facebook. i joined facebook because i think facebook has the potential to bring out the best in us, but i'm here today because i believe facebook's products harm children, stoke division, and weaken our democracy. the company's leadership knows how to make facebook and instagram safer, but won't make the necessary changes because they have put their astronomical profits before people. congressional action is needed. they won't solve this crisis without your help. yesterday we saw facebook get taken off the internet. i don't know why it wdown, but know for more than five hours, it wasn't used to deepen divides and make young girls and women feel bad about their bodies. it also means that millions of small businesses weren't able to reach potential customers and countless photos o

haugen said. which is the core of the problem is the systems. it is a beating heart problem where the systems, the algorithms, promote the most engaging and the most agitating content, which often can be very harmful content. >> cecelia, it is pretty incredible. we just showed mike pence talking about the january 6th riots. the seditious riots against the united states of america. they were trying to hang him. his only defense was, it's the media's fault. mark zuckerberg, in responding to facebook's own internal documents and the reporting of it, what does he do? he doesn't talk about their internal documents. he blames the media. is that really all that's length of time for mark zuckerberg to do, as he makes $120 billion off of poor teenage girls and the savaging of america's democracy? >> yeah. it was pretty extraordinary in the post that he made last night on his facebook page. the company remains pretty defiant and defensive. he dug in his heels. they say the company is being unfairly criticized, and that the research that frances haugen, th

just to clarify, she has not said publicly that he is backing haugen. but they don't specifically comment on this case. emily, what have facebook said in response to the slew of stories? they keep coming and coming. facebook has taken a very defensive posture in response to all of this. i've spoken to a lot of people this week that say companies in crisis have choices that they can make. they can either make structural change, they can apologise. facebook has chosen that will not be their approach, they say, we are proud of what we have done, we are a company that tries to do good. we have invested more in trust and safety than our rivals. and we are being mischaracterised in the press. mark zuckerberg earlier this week said all of this amounts to basically a coordinated smear campaign. and that it will dis—incentivise some kind of similar research in the future. as this negative press continues, maybe they will take a different tact but for now they are not going to apologise when they are being attacked. three of my panel all come from papers that w

so, how did haugen, a product manager, come to have such a strong media pr and support? and has anything new been revealed this week? and whilst facebook might be facing difficulties in the real world, that has not stopped them investing heavily in an alternative reality future. so what exactly is the metaverse? and how soon before we are all living in it? well, joining me to discuss all of that is my panel of guests. nicola millard is a presenter, writer and principal innovation partner at bt. nicola, what is a principal innovation partner and why does bt need one? good question, well, i used to be bt�*s futurologist and i got very tired of the crystal balljokes. i do have one, it doesn't work. but my role is i am part of bt�*s innovation team. i am here to innovate with and for our customers. very good. lauren goode is a senior writer at wired. lauren, you host the get wired podcast. what sort of thing does that cover? the get wired podcast, we highlight some of wired's most impactful stories, and we kind of explore the intersection of technology and humanity. that

haugen also gave the s.e.c. documents to work with nbc's jacob ward explains that >> the securities and exchange commission should investigate your intentions and claims, ms. haugen and so should the federal trade commission >> reporter: growing pressure for the s.e.c. to act in the wake of the whistle-blower's blistering testimony huawei legally haugen legally considered an s.e.c. whistle-blower because she filed accusations of fraud with the commission, allege is facebook misled the public, investors, and congress about the harm from its products. >> my disclosure has proved that when facebook is directly asked questions as important as, how do you impact the health and safety of our children they choose to mislead and misdirect. >> reporter: if the commission investigates and levies fines, haugen would be eligible to collect anywhere from 10% to 30% of what facebook is fined. lawyers say she's also afforded protections from potential legal claims, though facebook hasn't indicated any plans to file lawsuits th

cnn's brian stelter has more on what we're learning from the whistleblower frances haugen. >> the only way we can move forward and heal facebook is we have to admit the truth. >> reporter: the truth according to frances haugen is the social media giant is hiding what it really knows about its impact on its users, including the spread of misinformation. >> facebook likes to paint that these issues are really complicated. facebook prioritized that content on the system over the impacts to misinformation, hate speech or violence incitement. >> reporter: haugen testified to the senate about what the company did and did not do to confront the spread of misinformation leading up to the 2020 election and beyond. >> on "60 minutes" you said facebook implemented safeguards to reduce misinformation ahead of the 2020 election, but turned off those safeguards right after the election. and you know that the insurrection occurred january 6. do you think that facebook turned off the safeguards because they were costing the company money, because it was reducing profits? >> facebook changed those safe