of complacency among v.a. leaders. v.a. secretary david shulkin told them he did not recall being told of the problems. today he called the findings unacceptable. >> this, to me, represents a failure of the v.a. system at every level. >> reporter: investigators did not find evidence of direct patient harm, but veterans were put at risk. james preston of maryland says he's undergone cancer treatments there since 2002. >> when i walk through that door, there's an expectation that i had that i'm going to receive professional medical care. >> reporter: in response to the investigation, the v.a. says it's bought more than $3 million worth of surgical instruments and is trying to improve its accountability. following the latest in a string of scandals. gabe gutierrez, nbc news. >>> now to the tragedy striking a small town in missouri. one officer killed, two others injured in a shootout with a suspect last night. this is the second time a member of that police force has fallen in just...