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Research Paper 

ISSN No : 2454-9916 | Volume-1 | Issue-1 | August-2015 

E-Governance in Gujarat 

Dr. Gnaaneshchandra N. Jani 

M.Tech.,M.Sc.(Computer Science), M.A., M.Phil., Ph.D. (BuddhismHistory), 
B. Sc. (Physics), Department of Computer ,Vivekanand College of Arts, 

Governance is the movement of governing. It relates to decisions 
that define expectations, grant power, or verify performance. It con- 
sists either of a separate process or of a specific part of management 
or leadership processes. Sometimes people set up a government to 
administer these processes and systems. 

In terms of distinguishing the term governance from government - 
"governance" is what a "government" does. It might be a geo- 
political government (nation-state), a corporate government (busi- 
ness entity), a socio-political government (tribe, family, etc.), or any 
number of different kinds of government. But governance is the 
kinetic exercise of management power and policy, while govern- 
ment is the instrument (usually, collective) that does it. The term 
government is also used more abstractly as a synonym for gover- 

Awarded for Best e-Governance, Gujarat is a frontline State in the 
implementation of e-governance policies & projects and setting up 
of key infrastructure for E Governance. Gujarat Government focuses 
on growth and development of new & emerging technology areas. It 
has been increasingly using the ICT (Information and Communica- 
tion Technologies) to offer citizen based service as per convenient 
location with an initiative to improve the reach, make services more 
transparent and reduce response time with reducing costs. The Gov- 
ernment is also pro active in its Initiatives and ranks first state in the 
country to have made e-Governance functional in all its Municipali- 
ties and Municipal Corporations. 

Application of information Communication Technology (ICT) in the 
Governance to deliver the services better way. Services maybe... 

• G2C- Government to Citizen 

• G2B- Government to Business 

• G2 G - Government to Government 

State Govt, has adopted Innovative, constructive and result oriented 
progressive policies for the promotion of e-governance in the State. 
Through the Nodal Agency, the Government's Science and Technol- 
ogy Department positions Gujarat, as a Key State in the Knowledge 
Economy sector and acts as a medium to make Government-Citizen 
Interface more effective, transparent and efficient. 

Gujarat is an aspiring leader with e-readiness Initiatives with the IT 
Policy 2006-2011. Gujarat has been position at L2 Stage in Informa- 
tion Communication Technologies (ICTs) which is categorized 
based on Environment, Readiness and Usage Applications. It stands 
as an aspiring leader ranking to 3 1st Top Hotspots in the World and 
minimizing to reach the goal. 

Through the Bisag Satellite, the CM addresses the Distance Teach- 
ers' Training Programme for the Elementary school teachers 
through Satellite Technology. Over 1,94,000 Teachers over 4000 
receiving Centers participated in the Interactive Training Program. 
The GOI has launched National e-Governance Plan(NeGP) to 
improve the system of Governance and to provide better services to 

the citizen of India. 

Following major components are involved in rolling out e- Gover- 
nance initiatives: 

1. Roadmap 

2. Institutional Framework 

3. Technology Infrastructure 

4. BPR (Business Process Re-engineering) 

5. Administrative Reforms 

6. Delivery Mechanism 

7. Information Security and Privacy 

8. Business Continuity Plan (BCP) 

9. Disaster Recovery Plan (DRP) 

10. Capacity Building and Change Management 

11. Public awareness and Communication 

Communicating and creating awareness with stakeholders and the 
public at large on the benefits of e-Governance will help in design- 
ing and implementation of required solutions. 

GSWAN (Gujarat State Wide Area Network) : 

• Connecting 7 Districts on 8 Mbps, 18 Districts on 4 Mbps and 1 
District with 2 Mbps to State Center at Gandhinagar using leased 
circuits provided by BSNL, Reliance and Tata Tele Services. 

• Connecting 225 Talukas to 26 District HQ on 2 Mbps leased cir- 

• Interconnecting more than 3600 District and Taluka level GoG 

• Average 70 departmental offices at District locations and 5 
offices at Taluka Locations have been connected to GSWAN 

International Education & Research Journal [IERJ] 


Research Paper ISSN No : 2454-9916 | Volume-1 | Issue-1 | August-2015 

• Facilitates uninterrupted and easy IP based Video-conferencing 
between various GoG offices. 

• Over 20015 E-mail IDs created for Government officers all over 
the state. 

• Over 255 Websites are hosted for various departments. 

E- Counseling: 

Web based tool for on-line counseling for the students desirous of 
taking admission in various academic and technical courses offered 
in the state. It facilitates to select the institute and branch from any 
Internet point as per candidates eligibility. 

DTE (Directorate of Technical Education) (since 2009) 

• 14 Mbps Internet Bandwidth terminated at GSWAN State Centre 
among 5000 Internet Users. 

• Facilitates uninterrupted and easy IP based video-conferencing 
between various GoG offices. 

Online Job Application System (OJAS) 

• Centralized system for accepting applications for Government 
Vacancies, TAT, TET etc. 

• Online validation of individual's data like birth date, caste based 
age relaxation, PH, Ex-Serviceman, Gender specific details etc. 

• Fees collection and forms collection facility 

• SMS integration for intimation 

• Online publication of exam Call letters 

1. BE/ B. Tech, 2. MBA/MCA,3. Diploma 

• Build strong public interface to minimize travel burdens on 
counselees & their parents for counseling 

• Brings 100% transparency in seats allotment and admissions. 

• Merit protection follows the state reservation policy and Honor- 
able Supreme Court guide lines 

• Centralized database and centralized monitoring. 

• Paper Less counseling. 

• Secured and controlled data access at every level. 

• Online payment gateway 

• SMS to candidates 

Bare code Ration card and Public Distribution System: 

• Issue of new BARCODED RATION CARDS having 2D 
barcode on it. BARCODE contains some crucial information of 
Ration card. 

• The BIOMETRIC data of at least 1 member/card is captured as 
per ISO standard (ISO 19794-4 and 19794-2 (minutiae)) 

• Establishing the identity of a person through convergence of 
Ration Card data with EPIC, BPL,GAS, Electricity, Job Cards and 

• Food coupons to the beneficiaries to avail the commodity cov- 
ered in Public Distribution System . The food coupons can be 
printed from e-gram /cyber cafe on biometric verification of ben- 

Online filing of main exam for GPSC 

Ready back-office software for exam planning 

The Application forms are available 24x7 

Simplified forms with no paper work and elimination of appli- 
cation form sale 

Intimation through SMS of acceptance of application form, 
call letter intimation etc. 

Saves time at each stage and ensures Accuracy and transpar- 

Saves expenditure incurred by the applicant and recruiting 
agency by eliminating the sale of application forms 

Restricts applications by enforcing Validation Rules. 

Minimizes management issues like keeping 2-3 lacks of appli- 
cations with their enclosures, data entry of forms, planning of 
preparation of exams and results etc. 

An Eco-Friendly system due to less consumption of papers 

This will result in time saving by at least Six months. 

Apno Taluka Vibrant Taluka (ATVT) : 

• Bringing the all activities of government under one roof in 
decentralized manner with greater transparency and efficiency 
using E-governance is needed, as a common citizen will be able 
to get benefits effectively and reliably. 

• In this regard, the Government of Gujarat has taken an initia- 
tive to empower all the talukas in the state through ATVT. 

• Applications for assistance under various services would now 
be collected and processed at the taluka level itself and the citi- 
zen would not be required to go up to district headquarters. 

• Citizen Centric : Availability of services at their Taluka and as 
earlier, need not got to district head quarters. 

• Transparency : The Entire process is carried out by the soft- 
ware and verify the application at multiple stages by authorized 
officials within the predefined time. 

• Cost Effectiveness : Reduce the time and cost as the services 
are available at citizen centric and the citizen avail the service 
with nominal charges. 

• SMS Alert: The beneficiary get the SMS Alert when application 
is received at ATVT center and when service is approved and 
ready for delivery. 


International Education & Research Journal [IERJ] 

Research Paper 

ISSN No : 2454-9916 | Volume-1 | Issue-1 | August-2015 

• The current status of the system: 158 services More than 20 

lakhs applications received 

E Gram - Vishvagram 

On the Birthday of Subhash Chandra Bose on 23rd January, CM 
Narendra Modi launched the e-Gram Vishwagram Project from 
Haripura, the place where Subhash Chandra Bose had given call for 
freedom. This Project Initiates e-Gram Project connecting 13716 
Gram Panchayats and 6000 Citizen Common Service Centres as a 
part of the eGram connectivity Project. Some features of e-Gram Pro- 
ject are Video conferencing facilities at all villages, issuing the docu- 
ments and certificates, application forms for various development 
and welfare schemes. Also 7/12 certificates to the farmers from 
panchayats. VSat communication technology based broadband con- 
nectivity, free of cost communication between panchayats, common 
service facilities, advantages of Internet and cyber connectivity and 
electricity-telephone bills, visa, E-postal services and many more 
facilities are provided through the online e-Gram project website. 

e-Dhara (E- Jamin) Computerized Land Record : 

E-Dhara enchances complete Computerization of Land Records 
across the state. Elimination of Manual Records, computer con- 
trolled mutation process and self sustainability are the leading 
objectives of e-Dhara system. 


• ROR available 24x7 on at e-gram centers 

• ROR available at e-Jamin centers also 

• Re-use of data for agriculture census, re-survey underNLRMP, 
registration of documents etc. 

• Secured data 

• Only mutation process can change the data 

• User logs 

• Workflow based mutation process with FIFO 

• Data access to different department only for view 

mented in all 27 RTO in Gujarat. 

• Sarathi deals with the various categories of Licenses to be 
issued to citizen. These include Learning Licnese, Driving 
License, Conductor License and Driving School License. Online 
learning license test is also integrated with Sarathi which is man- 
datory before issue of LL. various types of transactions related 
to Licnese can be done through Sarathi. Online facility is also cre- 
ated to accept Learning Licnese applications with appointment. 
Key Management System is also implemented for Sarathi in all 
RTO in Gujarat. This helps to verify the issue of DL issued 
through Sarathi anywhere in India. 

• State and National Register: State and National Register is also 
created for Registration data and Driving Licenses issued 
through Vahan and Sarathi. This helps to check and verify these 
data by enforcement agencies on requirement. 


• Helped RTO to stream line their operations 

• Service delivery with speed, accuracy and transparency 

• Helped to reduce queues at RTO. 

• Processes are automated as far as possible. 

• Use of technology to reduce waiting time for citizen at RTO. 

• Data accuracy is increased due to acceptance of online applica- 

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E-Mamta (Mother and Child Tracking System) 

• High Maternal Mortality Ratio (MMR) & Infant Mortality Rate 
(IMR)caused by High Dropout Rates, High Left Out rates, Inade- 
quate quality of RCH Services 

• To build capacity to Find, Communicate and Use the Informa- 
tion effectively and link it to Individual Beneficiaries. 

• Health Management Information System (HMIS) Monitors 
through Numbers - No attention is given to Individuals being left 
out of Health Care Service Delivery. 

• Paradigm Shift from Number based Reporting to Individual 
Based Reporting 

• Can be extended to different offices for generating mutation 

• Now can be part of ATVT for accepting mutation requests. 

Vahan & Sarathi : 

• Vahan and Sarathi are designed and developed by NIC in consul- 
tation with Ministry of Road Transport and Highways to com- 
puterize services providec by RTO office in India. 

• Vahan is mainly used for Registration of all categories of Vehi- 
cles, issue of Fitness and Permits and collection of Vehicle Tax. 
Web based Dealer system is also provided to facilitate easy sub- 
mission of registration data by Dealer. This is integrated with 
Vahan to carry out all types of transactions. Vahan is imple- 


• Citizens can access the highest authority of the State to resolve 
the most challenging cases 

• Citizens have the facility to know the status of their case from 
their nearest internet access point at their location or at the 
local Government office 

• It saves time and cost of public as traveling to different offices 
and waiting for a long time before their grievances were settled 
is avoided 

• SWAGAT has had an powerful indirect impact in encouraging 
state officials to resolve grievances before they reach the 
SWAGAT stage 

International Education & Research Journal [IERJ] 


Research Paper 

ISSN No : 2454-9916 | Volume-1 | Issue-1 | August-2015 

Health Management Information System 

HMIS is to build trust and confidence for the general hospitals in the 
hearts of the citizen of the state by providing efficient and quality 
health services through IT application. They streamline the Opera- 
tions with improved Patient care and effective Administration and 
Control. HMIS project was conceptualized by the department of 
health & family welfare to ensure the quality health care by IT appli- 
cation to provide standard clinical & diagnostic tools, hospital man- 
agement tools and integration of management information at the 
state level so as to ensure online review & monitoring. The Project is 
undertaken by Department of Health and Family welfare. 


The Project undertaken by Revenue Department of GOG, 
Ahmedabad Municipal Corporation is the first Municipal Corpora- 
tion in India to facilitate better performance of the delivery of 
municipal services like birth and death registration, building plan, 
primary health and education, city cleanliness, water supply, sew- 
age, road, street-lights, parks and garden through e-governance to 
citizens of the city. For this Ahmedabad Municipal Corporation has 
established six City Civic Centers located in five zones of 
Ahmedabad city and also created forty-three ward civic offices all 
these interconnected via intranet/ Internet connectivity. Citizens 
have the facility to pay through net/bank/ cyber cafe. 

SICN (Sachivalya Integrated Communication Network) 

SICN is a network owned by Government of Gujarat for their Voice 
Communication needs. This network is spread in capital of Gujarat 
Gandhinagar connecting almost all the Govt. Boards & Corporations 

ICT and e readiness Initiatives 

Gujarat is an aspiring leader with e readiness Initiatives with the IT 
Policy 2006-2011. All departments have prepared their IT Action 
Plan, which has a one-year focus and a five-year perspective. A fix 
part of the budget is committed to IT related activities. Each depart- 
ment has Chief Information Officer [CIO) who reports directly to Sec- 
retary of the department. 

The IT Policy also showcases other features. IT enhances man 
power skills, collaborations and Business promotions. Mega Pro- 
jects, IT Parks, SEZ and spaces for IT/ITES promotions. Power 
exemptions for large units, financial assistance are other areas 
focused upon. Distance Learning and Education is yet another Ini- 
tiative that takes a major uplift. Optimum use of existing educational 
infrastructure, including distance learning through satellite com- 
munication facilities is available at Bhaskaracharaya Institute for 
Space Application and Geo-informatics (BISAG). 

Gujarat State Data Centre 

State Data Centre (SDC) has been setup at Gandhinagar. The Project 
under the National e-Governance Plan (NeGP) of GOI, is identified as 
one of the core and critical infrastructure components needed for 
consolidation and hosting of applications essential for the 
eGovernance services. It is integrated with other two components 
i.e.SWAN and CSC/E-Gram. The GSDC (Gujarat State Data Center) 
includes 2600 sq.ft, of server and storage area, 600 sq. ft. of connec- 
tivity zone and 1300 sq.ft of control room and utility area. 

GSDC has been connected to all the Government offices through 
GSWAN infrastructure. The GSDC acts as a mediator ad convergence 
point between open unsecured public domain and sensitive govern- 
ment environment. The GSDC has been equipped to host/co-locate 
systems such as Web Servers, Application Servers, Database Serv- 
ers, SAN, and NAS etc. 

GSDC will provide much functionality such as Central Repository of 
the State, Secure Data Storage, Online Delivery of Citizen Informa- 
tion/Services Portal, State Intranet Portal, Disaster Recovery, 
Remote Management and Service Integration etc. GSDC would also 
provide better operation & management control and minimize over- 

all cost of Data Management, IT Resource Management, Deploy- 
ment and other costs. 

To provide decentralized delivery of services to the citizens in the 
state, Government of Gujarat has also setup three Mini Data Centres 
at Mehsana, Rajkot and Vadodara. 

Home Department 

The portal of Home Department - - cov- 
ers total 7 0 individual websites, including that of the Home Depart- 
ment, all its HODs like Anti Corruption Bureau, Prohibition & Excise, 
IG Prisons etc. and Gujarat Police (DGP, Commissionerate, DSPs, 
Armed Unit, Training, Human Rights etc.), Port & Transport Depart- 
ment, Commissioner Transport and all RTOs & ARTOs. It is com- 
pletely Dynamic (Unicode based) Web-Portal & Websites based on 
CMS (Content Management System) and having Online Updating 
Facility, User Interaction to the various Applications and Database, 
Search Engine enabled features, Online Complain and User Feed- 
back facility. 

The Portal is set with Objectives to bring the government depart- 
ment closer to the citizens and make the work and procedures of the 
Department speedy and transparent. It makes all the HoDs far more 
approachable and accessible; provide in-depth information about 
each office, going much beyond the requirements under the Right to 
Information Act. It also provides public interface to the applications 
like whom to contact (contact matrix), online complain, report & 
find missing/ stolen persons/ vehicle/ things, Track FIR status, find 
police station, Getting Tenant / Servant Registration etc. 

In Gujarat, e-Governance has definitely come in handy insofar as 
reduction of corruption and significant increase in the state's tax rev- 
enue is concerned 

*9 SWAGAT | | a - B ' ^ - Page> Safety - Tl 

SWAG AT @ Gujarat 

State Wide Attention on Grievances by Application of Technology 

scifem O^lcl 

1960 -2010 

SWAGAT Online (State Wide Attention on Grievances through 
Application of Technology) 

(URL : Swagat project is been hosted on 
every 4th Thursday of the month in the presence of Chief Minister 
Narendra Modi in the Jansampark Department of his Chief Minister 
Office. In his presence with all the department heads and the district 
representatives, the grievance of the common man are addressed 
through Video conferencing and solutions are provided online to 
the common man immediately. All the department heads try to find 
the solution to the common man's problem in the best possible way. 
Of the Applications received, justice to 92.45% is done by the 
mutual united initiative since the implementation. 


• Citizens can access the highest authority of the State to resolve 
the most challenging cases 

• Citizens have the facility to know the status of their case from 
their nearest internet access point at their location or at the 
local Government office 

• It saves time and cost of public as traveling to different offices 
and waiting for a long time before their grievances were settled 


International Education & Research Journal [IERJ] 

Research Paper 

ISSN No : 2454-9916 | Volume-1 | Issue-1 | August-2015 

is avoided 

• SWAGAT has had an powerful indirect impact in encouraging 
state officials to resolve grievances before they reach the 
SWAGAT stage 





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International Education & Research Journal [IERJ]